All reviews

Rating Breakdown

  • 5
    76% (88 ratings)
  • 4
    4% (5 ratings)
  • 3
    4% (5 ratings)
  • 2
    4% (5 ratings)
  • 1
    10% (12 ratings)

Reviews with Text

  • 100% (115)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 25, 2025

It’s essential for the U.S. tariffs. When I was having trouble with the app, their support was amazing. Thank you, Angie and Evgeniya! Don’t hesitate to reach out to the team—they’re incredibly kind and helpful. One pro tip from me: when testing the app, make sure to select your own country as well, not just the U.S. It should work properly then. If something doesn’t show up, it’s likely due to your IP address. Good luck!

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review and for sharing your experience with the app 💙 We’re really glad to hear that the app is helping you with U.S. tariffs and that our support was helpful when you ran into trouble. It truly means a lot that you took the time to highlight that. Also, huge thanks for sharing your pro tip about testing with your own country selected and keeping IP in mind - that’s very valuable advice for other merchants who might be setting things up for the first time. If you ever need anything else, please don’t hesitate to reach out. We’re always happy to help! 🙌

5 / 5 Share

Nov. 20, 2025

Great App and brilliant customer service. Went above and beyond to help me!!

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for your kind words and 5-star review! 🌟 We’re glad to hear the app is working well for you and that our team was able to assist you beyond your expectations. If you need any further help or have suggestions, please don’t hesitate to reach out.

5 / 5 Share

Nov. 6, 2025

Just what I've been looking for to help with the new US tariffs! I had a little bit of a configuration issue and despite dropping an email to support at the weekend the team responded, Angie, Polina and Vitali are all amazing. There was investigation, follow ups, clear communication, and most of all, care. All the things that make great customer support. It also worth pointing out that the configuration issue was down to my misinterpretation of a section of preferences, not an issue with the application itself. Thanks for a great app!

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your thoughtful and detailed review! We’re truly delighted to hear your kind words - they mean a lot to our whole team. If you ever need assistance again, we’ll be more than happy to help. Thanks for choosing our app, and we’re thrilled to have you with us!

5 / 5 Share

Oct. 10, 2025

Such a GameChanger app for our revenue, Consumer Electronics its 1 digit war and this app and support is the right way to fight it

Store

Achorao

Using app

10 days

Total reviews

10

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We’re thrilled to hear that the app has made such a positive impact on your business, especially in such a competitive field. Our team truly appreciates your support and is always here to help you get the most out of the app.

5 / 5 Share

Oct. 2, 2025

So far I'm really pleased with this app. Its adding the US tariff fee at the checkout so I don't need to add it onto shipping. I'm not that tech savvy, so the support (Maggie) has been super helpful and patient with some issues I had.

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words and the 5-star review! 🌟 We’re happy to hear the app is working well for you and that the US tariff fee setup saves you the extra hassle. I’ll be sure to share your feedback with Maggie - she’ll be delighted to know her support was helpful and patient. We’re always here if you need a hand in the future. Thanks again for choosing our app!

5 / 5 Share

Sept. 29, 2025

We’ve been using the Upcharge app and it has worked exactly as we needed. I had a few issues with the initial configuration, but Angie and Evgeniya were incredibly helpful in getting everything resolved straight away. Their support was prompt, clear, and genuinely above and beyond. The app itself runs smoothly and does exactly what it promises, but what really stands out is the level of service behind it. Knowing that there’s such a responsive and capable team available makes a huge difference. Highly recommend both the app and the wonderful team behind it.

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that the app is working just as you need, and it means a lot to know that Angie and Evgeniya’s support made such a positive difference. Our team takes pride in providing not only a reliable app, but also responsive and caring support - so it’s very rewarding to hear this recognized. We truly appreciate your recommendation and are so glad to have you with us! 🙌

1 / 5 Share

Sept. 25, 2025

Doesnt work at all

Using app

26 minutes

Total reviews

2

Average rating

3.0

Developer Reply

Hi, We’re really sorry to see your experience ended up in a 1-star review. What makes us especially sad is that you didn’t reach out to us. Our team is always just one message away in the in-app chat and ready to help. We checked the logs and saw that the fee you created wasn’t activated, which explains why it didn’t show up. If you’d like to give the app another try, we’d be glad to personally guide you through the setup and make sure everything works smoothly for your store. We’d truly appreciate the chance to support you and show you the real value of the app 💙 — Vitali & the Mageworx Team

5 / 5 Share

Sept. 14, 2025

This app is amazing! It’s super fast and intuitive, and the support team is incredibly responsive. Any question I’ve had was answered quickly and clearly. Their help makes using the app completely stress-free. Highly recommend!

Using app

1 day

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 💙 We’re thrilled to hear you find the app fast and intuitive, and that our support team has been able to make things smooth and stress-free for you. Your recommendation means a lot to us!

5 / 5 Share

Sept. 14, 2025

I don't normally leave reviews but these guys went way above and beyond to help me so I couldn't not! The app has been a lifesaver in being able to charge the US tariff fees that I'm now having to pay when shipping goods there. Despite watching all the helpful videos I was still stuck, so they went in and changed the necessary settings for me. Not only that but they replied several times to my initial struggles on a Sunday, which I absolutely wasn't expecting at all! Very very helpful people, highly recommend!

Using app

14 days

Total reviews

2

Average rating

3.0

Developer Reply

Thank you so much for taking the time to share this wonderful feedback! 🌟 We’re delighted to hear the app has been a real help with handling US tariff fees and that our team could step in to get everything set up smoothly for you. Your kind words about our support (even on a Sunday!) mean a lot to us - we always want to make sure you feel supported whenever you need assistance. We truly appreciate your recommendation and look forward to continuing to help your store succeed!

5 / 5 Share

Sept. 10, 2025

A great app that does the work, but greater support when needed! Cudos!

Using app

3 days

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for your kind words and for the 5-star review! 🌟 We’re happy to hear the app is working well for you and that our support team could help when needed. Your feedback truly motivates us to keep improving!

5 / 5 Share

Sept. 9, 2025

This app honestly saved us when it came to adding tariffs. Setup was pretty easy and straightforward, which was a relief. We had tried the magic fees app before but it failed for us plus they use some AI support agent thing that just felt weird. Here the support is real deal. Huge shoutout to Maggie and Angie for their amazing help with our custom cart drawer, they went above and beyond. Couldn’t be happier!

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 31, 2025

This app is perfect for the new US tariffs. It was pretty easy to set up especially with the great tech support I received to make sure it was all working correctly.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! 🌟 We’re glad to hear the app is helping you manage the new US tariffs and that setup was smooth. It’s great to know our support team could assist you in getting everything working correctly. We truly appreciate your feedback!

5 / 5 Share

Aug. 30, 2025

Extremely responsive support, friendly and helpful! This is how all apps should be, cannot fault their team.

Using app

About 23 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words and 5-star review! 🌟 We’re thrilled to hear you had a great experience with our support team. Your feedback means a lot to us and motivates us to keep improving. If you ever need assistance again, we’ll be more than happy to help.

1 / 5 Share

Aug. 29, 2025

Doesn't meet my requirements of adding specific product tariff % increase based upon the products country of manufacture.

Using app

23 minutes

Total reviews

3

Average rating

2.0

Developer Reply

Thank you for sharing your feedback. While our app doesn’t currently support conditions based specifically on the “Country of origin” attribute, this feature isn’t listed as part of the app’s functionality on our Shopify App Store page. That said, we always try to help merchants find a workaround when a specific condition isn’t available. In this case, you can use product tags - for example, tagging products by their manufacturing country and then creating corresponding fees for those tags. We’d be happy to guide you through this setup so you can achieve the result you’re looking for. Please feel free to reach out to our support team anytime.

1 / 5 Share

Aug. 28, 2025

it does not work at all

Using app

15 minutes

Total reviews

4

Average rating

2.5

Developer Reply

We’re sorry to hear about your experience. We couldn’t find any support requests from your store regarding this issue. Our support is always happy to help troubleshoot and resolve problems quickly. If you’d like to give the app another try, please contact us directly at [email protected] or through the in-app support form, and we’ll be glad to assist you right away.

5 / 5 Share

Aug. 25, 2025

Very good service. I didn't know if I set it up correctly and customer service answered promptly and support staff followed up to check my settings and even wrote to ask if everything is alright. Good job!

Using app

11 days

Total reviews

11

Average rating

5.0

Developer Reply

Thank you so much for your kind words and 5-star review! 🌟 We’re happy to hear that our support team could assist you quickly and make sure everything was set up correctly. It’s always our goal to ensure you feel confident using the app. We truly appreciate your feedback and your trust in us! 🙌

5 / 5 Share

Aug. 14, 2025

App is easy to install and to configure. Evgeniya also took her time to help me customize the app for my theme and my specific needs. Can't reccomend enough

Using app

About 17 hours

Total reviews

5

Average rating

4.2

Developer Reply

Thank you so much for your 5-star review! 🌟 We’re glad to hear you found the app easy to install and configure, and it’s wonderful to know Evgeniya could help tailor it to your theme and specific needs. Your recommendation means a lot to us!

5 / 5 Share

Aug. 14, 2025

Been testing this tool for a week now due to the newly implemented tariffs in the US market. Support from the tech has been pro-active and very responsive!

Using app

2 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the 5-star feedback! 🌟 We’re happy to hear the app is helping you navigate the new US tariffs and that our support team has been proactive and responsive. We truly appreciate your trust and support!

5 / 5 Share

July 30, 2025

App is great and more functional than others that we have used that didn't always work (e.g. product limits). Support was great on fixing an issue (that was self inflicted!). Would recommend

Using app

About 5 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 30, 2025

Very helpful support staff, the app works how we would like it to.

Using app

5 days

Total reviews

2

Average rating

5.0