Upcharge Surcharge Fees Tariff
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Customer support was very fast and helpful. We had issues using the app on our own but got it working exactly as we intended with their help.
Thank you so much for the 5-star rating! ⭐️ We truly appreciate your support and are happy to have you with us! 🙌
Thank you for the 5-star rating! ⭐️ Your support means a lot to our team. We really appreciate you choosing our app! 🙏
was responsive and kept me updated on the process; gave me all the information I needed and helped me with escalating the problem to engineering team
Thank you so much for the wonderful feedback! 🙌
Prompt and friendly help from a human!!
We found this app was not suitable for a Non Shopify Plus store because it only allows for IP Country location. So an order placed in one country for delivery in another will not apply the tariffs to delivery country. And orders placed through a Starlink connection often get USA fees charged no matter what country they are being delivered to. App would probably be fine for Shopify Plus Stores where you can set up checkout shipping address as a condition.
The app has been working perfect for months and when we had a website upgrade, there was a little glitch, but the UC Lab development team jumped right on it and got it fixed. Very pleased.
Thank you so much for the kind words! We’re always here to help whenever you need us. Happy to have you with us!
Fast Resolved by Zia - good support
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the app and our support. We’re always here whenever you need us 😊
Thank you so much for the 5-star review. We truly appreciate your support and are always here whenever you need a quick hand.
Reached out to app support for help with some technical issues we were having with the app. Javid was very helpful and we were able to get all issues sorted promptly.
Thank you for the great feedback! We're thrilled to hear that everything is now running smoothly for your store. Our entire team is always here to help whenever you need us
Javid was very helpful and attentive.
Thank you so much! We love hearing that you had a great experience. Our entire team works hard to keep our support fast and attentive, so knowing we hit the mark for you means the world to us.
very helpfull and the customer service is very good
Thank you so much for your review. We do our best to make our support feel like talking to a helpful friend. We’re always in your corner
Fast and detailed attention. Until now all my doubts have been answered and helped without any problem
Thank you so much for the kind words. We're always here whenever you need us!
We have had this app on our store for some time and while it always gave us a good service working around the Shopify shortcomings, at some point some fees would just not show anymore. After talking to the support team found out that a new system was in place, cleaner, more effective and it was just a matter of creating the fees again. Special thanks to Javid who guided us thru the changes needed and was able to sort all of our issues promptly
Thank you so much for the wonderful feedback! We are so glad that our new system is working even better for your store. I'll be sure to pass your special thanks along to Javid—he will be thrilled to hear it! We're always here to support your business.
Brilliant app that I've started using to add import fees and customs for international orders. Customer support is fantastic, very responsive and extremely helpful. Couldn't recommend enough!
Thank you so much for the brilliant review! We're thrilled to hear that the app is making international shipping easier for you. Our team is always here whenever you need us. Wishing you great sales!
amazing support, quick responses and great communication throughout the process; delivers according to requirements
Thank you so much for your kind feedback! 😊 We’re really happy to hear that you had a great experience with our support, communication, and overall process.
Thank you so much for the 5-star review. We truly appreciate your support and are always here whenever you need a quick, knowledgeable hand.
Review: Excellent tool! Customer service resolves issues promptly whenever problems arise.
Thank you so much for your review! 😊 We’re glad you’re enjoying the app, and we’re always happy to help whenever needed.
Review: Excellent tool! Customer service resolves issues promptly whenever problems arise.
Thank you for the great feedback! 😊 We’re happy to hear the app has been useful for you and that our support team could assist quickly whenever needed.
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