UpCharge Fees Addons Surcharge
Add fees, surcharges, tariffs, add-ons to boost sales and AOV
Rating
4.4
feedback
116
chart
#291
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May 6, 2025
Installed this app needing a solution for new tariff taxes/surcharges that now apply in varying amounts to select products (not all) we sell. The UI for this app is good and setup was straightforward. It would allow me to setup different % based or $ amount surcharges based on a variety of conditions, which suits our needs well. Basic setup was easy. There was some delay (minutes) before the first fee I created started showing up, but that was ok and once it showed up further changes worked instantaneously. Our % based fee for a specific product looked good on the Checkout page - the app adds a product, which is bundled with the applicable sale item and gives a clear picture of what the fee is for and amount in both %s and $s. Very dissatisified with presentation on the Cart page. We are using Pursuit theme and it added multiple CartItem__Property rows to the product listing in the cart, which would be fine except they contained div and parameter names (code) and were not user friendly. I was unable to find a solution for this on my own and could not wait for dev team to respond. There are some advanced setup options with no info or help available in the UI or app documentation, and I suspect it was these options that were causing our problems. I tried adding various divs to the fields but seemed to have no effect. While we wanted to use the required hidden fee option, I was not able to get any options to work (radio button, checkbox, drop down, etc.). Perhaps it was a compatibility issue with our theme (pursuit). The app is pretty invasive by adding exclusion conditions to numerous (but not all?) Product Collections in our store, which were NOT removed when I uninstalled and had to be removed manually. Update: The team responded very thoroughly and responded to the issues I experienced. Private line item properties are used to store and display detailed information about the surcharges during checking, which are supposed to be hidden from customer-facing views according to Shopify guidelines. So the fact that they are being displayed is an issue with the Pursuit theme we are using. A small code snippet can resolve this. The conditions that were displaying in the collections were a legacy feature that is no longer needed and was removed so future users won't have this issue.
Thank you for your detailed feedback. We're glad to hear that the app's setup process and fee configuration met your needs and that it performed well on the Checkout page. We're sorry to hear about the issues you experienced with the Cart page presentation and understand your frustration. We did receive your support ticket, and while the solution for the cart display issue was relatively simple, unfortunately, we weren’t able to process it the same day - which we regret. Regarding the advanced setup options and compatibility with your theme, we're continually working on improving documentation and support for a wider range of themes. We also appreciate your note about the collection exclusions and will review that behavior to ensure a smoother uninstall process in the future. If you decide to give the app another try, we'd be happy to assist with full setup and theme integration to ensure everything works as expected. Thanks again for sharing your experience - it helps us improve.
Feb. 26, 2020
Great app! There are some bug but don't worry you will get the support service very well. They have solved all my problems very fast.
Hello, Thank you for taking the time to leave us such a beautiful review. Our company values put customer satisfaction as top priority and we are committed to our customers. Do reach out to us for any suggestions or queries. Have a great day.
March 10, 2021
app mostly works, has some slowness about it and can sometimes bug out, but working with developer as it happens to work out why
Feb. 25, 2019
This app definitely does what it says, and once its all configured it works great! However, it took a bunch of trial and error and time with support to make it work the we intended. I would give it a 5 star rating if they fixed their documentation so it was clear. Here are a couple of things we learned: 1) If you are going to use this for handling fees or fees that apply to every product, then you'll be using the HIDDEN FEE type, to make it work correctly you need to make sure to click the "DEFAULT" button for every one of the hidden fee type or they won't be applied, even when you rule would appear to do so. This is no where in the documentation, but should be. 2) You cannot affect the sort order or where the fees are shown in the cart, so they are not group or placed in alphabetical order. This means that the cart looks a little random. We wanted the fees to be shown after the products they applied to, but were told no can do! It really doesn't make any sense, and I'm sure if you could edit the code for your cart you could figure it out. Other than these the app works well and does as its advertised!
Oct. 26, 2018
We use this app to add a cart fee during checkout. It works quite well and the support team is super responsive! I wish there was a little more opportunity for customization (our cart fee needs more details to describe it and there is a strict character limit). The cart fees work by generating products, which can seem a little confusing on the backend, but the benefit is that the cart fee shows up everywhere we need it to (work orders, confirmations, etc.). Overall would recommend this for a solution to cart fees and we have definitely seen this app pay for itself with the increased revenue.