Ride Bicycles review for UpCharge Fees Addons Surcharge
May 6, 2025
Installed this app needing a solution for new tariff taxes/surcharges that now apply in varying amounts to select products (not all) we sell. The UI for this app is good and setup was straightforward. It would allow me to setup different % based or $ amount surcharges based on a variety of conditions, which suits our needs well. Basic setup was easy. There was some delay (minutes) before the first fee I created started showing up, but that was ok and once it showed up further changes worked instantaneously. Our % based fee for a specific product looked good on the Checkout page - the app adds a product, which is bundled with the applicable sale item and gives a clear picture of what the fee is for and amount in both %s and $s. Very dissatisified with presentation on the Cart page. We are using Pursuit theme and it added multiple CartItem__Property rows to the product listing in the cart, which would be fine except they contained div and parameter names (code) and were not user friendly. I was unable to find a solution for this on my own and could not wait for dev team to respond. There are some advanced setup options with no info or help available in the UI or app documentation, and I suspect it was these options that were causing our problems. I tried adding various divs to the fields but seemed to have no effect. While we wanted to use the required hidden fee option, I was not able to get any options to work (radio button, checkbox, drop down, etc.). Perhaps it was a compatibility issue with our theme (pursuit). The app is pretty invasive by adding exclusion conditions to numerous (but not all?) Product Collections in our store, which were NOT removed when I uninstalled and had to be removed manually. Update: The team responded very thoroughly and responded to the issues I experienced. Private line item properties are used to store and display detailed information about the surcharges during checking, which are supposed to be hidden from customer-facing views according to Shopify guidelines. So the fact that they are being displayed is an issue with the Pursuit theme we are using. A small code snippet can resolve this. The conditions that were displaying in the collections were a legacy feature that is no longer needed and was removed so future users won't have this issue.
Thank you for your detailed feedback. We're glad to hear that the app's setup process and fee configuration met your needs and that it performed well on the Checkout page. We're sorry to hear about the issues you experienced with the Cart page presentation and understand your frustration. We did receive your support ticket, and while the solution for the cart display issue was relatively simple, unfortunately, we weren’t able to process it the same day - which we regret. Regarding the advanced setup options and compatibility with your theme, we're continually working on improving documentation and support for a wider range of themes. We also appreciate your note about the collection exclusions and will review that behavior to ensure a smoother uninstall process in the future. If you decide to give the app another try, we'd be happy to assist with full setup and theme integration to ensure everything works as expected. Thanks again for sharing your experience - it helps us improve.
Add fees, surcharges, tariffs, add-ons to boost sales and AOV