Upcharge Surcharge Fees Tariff

Thank you for taking the time to share your rating. We noticed you uninstalled the app shortly after trying it out, and we would love to learn more about how we can improve. Our support team has already reached out to you via email to see how we can assist and make things right for your store. Please check your inbox whenever you have a moment—we would be more than happy to welcome you back!

We are sincerely sorry for the frustration and financial loss this caused your business. We take full responsibility for letting you down. I have just sent a direct email to your inbox with a personal apology and a compensation proposal to make things right. Please check your inbox so we can resolve this together.

Thank you for your feedback. Actually, this is technically impossible. Our app does not have permission or functionality to change your product prices. We only add fees at checkout; we never touch your original price tags. The 33% increase you’re seeing must be caused by a theme setting or another app. I’ve already sent you an email to help you find the real cause - let's fix this together!

Hi, We’re really sorry to see your experience ended up in a 1-star review. What makes us especially sad is that you didn’t reach out to us. Our team is always just one message away in the in-app chat and ready to help. We checked the logs and saw that the fee you created wasn’t activated, which explains why it didn’t show up. If you’d like to give the app another try, we’d be glad to personally guide you through the setup and make sure everything works smoothly for your store. We’d truly appreciate the chance to support you and show you the real value of the app 💙 — Vitali & the Mageworx Team

Thank you for sharing your feedback. While our app doesn’t currently support conditions based specifically on the “Country of origin” attribute, this feature isn’t listed as part of the app’s functionality on our Shopify App Store page. That said, we always try to help merchants find a workaround when a specific condition isn’t available. In this case, you can use product tags - for example, tagging products by their manufacturing country and then creating corresponding fees for those tags. We’d be happy to guide you through this setup so you can achieve the result you’re looking for. Please feel free to reach out to our support team anytime.

We’re sorry to hear about your experience. We couldn’t find any support requests from your store regarding this issue. Our support is always happy to help troubleshoot and resolve problems quickly. If you’d like to give the app another try, please contact us directly at [email protected] or through the in-app support form, and we’ll be glad to assist you right away.

Hello, It looks like you initially installed and activated the app’s free trial back in June 2023. Since the trial period is only available once, it had already expired by the time you reactivated the app on April 26, 2025. As a result, when you approved the app charge on that date, it automatically started a paid subscription without a new trial period. We've gone ahead and issued a refund for the latest app charge invoiced on May 4, 2025 for the billing period Apr 26, 2025 – May 26, 2025 on May 5, 2025. The amount should be back to the source account as per the bank's processing timelines. Please let us know if there is anything else we may assist you with.

Hello, Thank you for your feedback. We’d like to clarify that our free plan is available exclusively for affiliate/ development stores (Shopify plan - "Development"). For all other Shopify plans, a paid subscription is required to access our app. If you’re currently using a development store, you should be able to take advantage of the free plan. Otherwise, we’d be happy to discuss our paid options with you and find a solution. Feel free to reach out if you have any more questions!

Hi, We’re truly sorry to hear about the issue you encountered and understand how concerning this must have been. We value every customer and were saddened to see this review without having had the chance to assist you directly. We haven't experienced any downtime or errors on our end, and unfortunately, without prior contact, we couldn’t investigate this issue sooner. We sincerely wish you had reached out to us, as we would have loved to work with you to resolve this promptly. Should you decide to reinstall the app, we would be more than happy to assist and ensure everything runs smoothly for your store. As a side note, we're actively working on integrating the Cart Transform API to significantly improve how fees are applied, aiming to provide an even better experience moving forward.

Hello, We are sorry for the inconvenience you experienced with the app setup. The app usually comes with automatic installation. However, if the target theme has some specifics (unique selectors or external custom code integrated), additional actions may be required to get the app up and running. As a rule, it's required to add theme selectors to the app settings. We offer free installation/configuration services and try to process all inquiries timely. However, due to the location of our development office (Europe) and time zone differences, there is a chance we may get back with a minor delay. Again, we are truly sorry for that. If you ever decide to give the app another try, please feel free to contact us.

We are sincerely sorry for the delay in response and the frustration this has caused. We take your feedback seriously and can assure you that this is not a scam; it’s likely a theme integration issue that can be fixed in minutes. We are looking forward to having you back to resolve your issue as soon as possible

I can understand your frustration. We have just made changes to the app that should improve the situation. Let me give you some background on this problem, and describe our solution. In the initial version of the app, in order to add a fee to a shopping cart, we were creating a product for that fee on the fly. For some merchants that resulted in multitude of fee products generated by the app, which sometimes caused problems with Shopify's product limits. A few months ago we decided to rebuild our app from scratch, which included completely reworking the logic of how our fees get created and added to the shopping cart. As a result, our app now creates only a very small amount of fee products, and is also much more efficient and fast. But, as you review also describes, this approach has a trade-off in form of how percent-based fees appear in checkout. We took your review to heart as we realized it raises a valid point. Over the last week we had been working on a solution to target that problem, and today we released an update. This update adds a field called Fee Increment to the fee settings, that will allow you to specify the increment value which is used to form the total fee amount. This approach can decrease the quantity of the fee product in the cart by a factor of 10 or even 100, depending on the Fee Increment value that you specify. We understand this may not completely resolve the problem, but we hope it makes it less prominent, considering the technological restrictions in which we have to operate. For more information on how Fee Increment settings work, please see your Fee configuration page in the app's admin.

Thank you for your feedback. We are committed to helping you test and configure features for specific countries to ensure everything works exactly as you need. We would be more than happy to welcome you back and assist you with a better experience.

Hello, Thank you for sharing your experience with us. We are truly sorry for the difficulties you've faced with. We reviewed all your tickets. All of them were processed in a timely manner and the app itself is configured properly. You've got multiple fees applied to a single product because you have several active fees that meet the condition for that product. You need to review your fees and remove/deactivate the extra ones if needed. We weren't able to reproduce the issue with outdated rates and asked you to send us additional details (Ticket #99568) this week. We are always here to assist but we need your feedback on our replies to be able to assist. Looking forward to hearing from you. Have a great day!