Langefels Equipment Co LLC review for UpCharge Fees Addons Surcharge
Aug. 25, 2021
I use this product to add steel surcharge fees to products. This application doesn't work well at all. As you need to update fees to the new rates the new fees do not show up. The application even started pulling multiple fees to a single product. The support team is horrible. After multiple emails I never received help or solved the multiple problems. This application should not even be available to purchase in Shopify.
Hello, Thank you for sharing your experience with us. We are truly sorry for the difficulties you've faced with. We reviewed all your tickets. All of them were processed in a timely manner and the app itself is configured properly. You've got multiple fees applied to a single product because you have several active fees that meet the condition for that product. You need to review your fees and remove/deactivate the extra ones if needed. We weren't able to reproduce the issue with outdated rates and asked you to send us additional details (Ticket #99568) this week. We are always here to assist but we need your feedback on our replies to be able to assist. Looking forward to hearing from you. Have a great day!
Fees, surcharges, and add-ons to increase your sales and AOV