UpCharge Fees Addons Surcharge
Add fees, surcharges, tariffs, add-ons to boost sales and AOV
Rating
4.5
feedback
122
chart
#199
All reviews
Review RSS Feed
Dec. 23, 2024
We have been using the app for a long time. It works as it should. Many thanks to the support team, who helped us quickly with the update.
Hello, Thank you so much for your kind words and for taking the time to leave a 5-star review! 😊 We're thrilled to hear that the app has been working well for you and that our support team could assist you quickly with the update. If you ever need any further help, feel free to reach out—we’re always happy to assist!
Dec. 13, 2024
Amazing customer service. So quick to respond and so helpful.
Using app
2 days
Total reviews
1
Average rating
5.0
Hello, Thank you so much for your kind words and 5-star review! We’re delighted to hear that you had a great experience with our customer service team. Your feedback truly motivates us to continue providing quick and helpful support. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We appreciate your support!
Oct. 17, 2024
App could be better and there is no scope for enhanced features or customisable options. In terms of adding fees and surcharges, the function does not do well in shopping carts and customers can delete the option which defeats the purpose in the first place.
Hello, Thank you for taking the time to share your feedback. We’re sorry to hear that the app didn’t fully meet your expectations, especially with regard to adding surcharges in the shopping cart. Your point about customers being able to delete the options is valuable, and we understand how that affects the functionality. We're continuously working on improving the app and introduced the new app version which has more optimized and stable performance recently. If you are interested in migration, please contact our support team. We appreciate your input and hope to make your experience with the app better moving forward!
Oct. 16, 2024
Mageworx product fees app solved exactly what I needed and works like a charm! Huge shoutout to Angie and Maggie from support team - they were super helpful and patient with all my questions. Highly recommend this app and team.
Oct. 6, 2024
Great app for adding order processing fees. Simple to use and does exactly what we need. The support team (Angie) is super helpful and responsive whenever we have questions. Highly recommend.
Store
My Store
Using app
About 1 hour
Sept. 9, 2024
The app and support team are fantastic! Their response time is quick, and they handle everything with a high level of professionalism. It's refreshing to see this kind of quality in both the app and its support!
Hello, Thank you for the fantastic 5-star review! We're over the moon that you enjoyed our app and the service provided. Looking forward to serving you again!
Sept. 6, 2024
Great help from Angie and Evgeniya. I definetely recommend this app because of their customer service.
Hello, We greatly appreciate your 5-star review! It’s feedback like yours that motivates us to continue delivering exceptional service. Thank you for choosing us!
Sept. 2, 2024
I can't say enough about how surprised I was at their service! Immediate response, and was so thorough and helpful in answering my many many questions throughout the whole afternoon. Wow. 5 stars on service!
Hello, Thank you so much for your 5-star review! We're thrilled to hear you had a great experience. Your support means the world to us!
Aug. 19, 2024
Excellent app and works well and easy to use. Tanya in support help fix a few minor issues so very happy with app and their support!
Hello, Thank you so much for your kind review! We’re delighted to hear that you had a positive experience. Your feedback means a lot to us and motivates us to continue delivering great service. If there’s anything else we can do for you, please don’t hesitate to reach out. We truly appreciate your support!
Aug. 16, 2024
It stops working randomly, causing a blocked white screen. Lost thousands of dollars in sales. Even after support fixed the issue once. Cant risk using this app anymore.
Hi, We’re truly sorry to hear about the issue you encountered and understand how concerning this must have been. We value every customer and were saddened to see this review without having had the chance to assist you directly. We haven't experienced any downtime or errors on our end, and unfortunately, without prior contact, we couldn’t investigate this issue sooner. We sincerely wish you had reached out to us, as we would have loved to work with you to resolve this promptly. Should you decide to reinstall the app, we would be more than happy to assist and ensure everything runs smoothly for your store. As a side note, we're actively working on integrating the Cart Transform API to significantly improve how fees are applied, aiming to provide an even better experience moving forward.
July 8, 2024
Great app and really great support which is a deal breaker! Thanks!
Hello, Thank you so much for your 5-star review! We are thrilled to hear that you had a great experience with our app. Your kind words mean a lot to our team, and we are so grateful for your support. We always strive to provide the best service possible, and it's fantastic to know that we met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out.
May 1, 2024
A simple and clean app for that works as it should – perfect for small cart add ons. It didn't install and seamlessly as I would have hoped, but I'm guessing that was more of a theme issue then their app. Angie was great at getting me setup and the module placed exactly where I wanted.
Feb. 1, 2024
The app works great and the customer services is fantastic. We reached out to them regarding an issue we were having and not only did they solve it promplty but they also went above and beyond to configure the settings to make the uncharge appear better on our website, it was greatly appreciated!
Jan. 31, 2024
App works perfectly and their support team are knowledgeable and helpful. Very responsive and fast on resolving issues. Thanks a lot!
Jan. 17, 2024
Does what it needs to do and good quick support. Fixed issue on the same day
Jan. 11, 2024
Their support team is very helpful, provided quick response and solution. It helps us solved the pickup locations with different shipping fee issue. The app is interface user friendly, only few steps settings. Great app.
Nov. 17, 2023
Very responsive and fast customer service team. App works great and we will keep using it for the long term. It is pretty much complicated what it does, but happy to see how great it works.
Oct. 11, 2023
The best support team I have ever experienced, we had a slight issue with their app but this was ok as their support team replied and fixed it as quick as possible!
Sept. 5, 2023
The App works as it should. But the Support is stellar! I have been in contact with them due to various very specific issues and they were not only kind and helpful but also incredibly fast. This made using the App an absolute pleasure.
June 22, 2023
Does exactly what it is supposed to do. I had one small problem with the surcharge not being required for certain people, but their team fixed it promptly. Thank you!