UpCharge Fees Addons Surcharge
Add fees, surcharges, tariffs, add-ons to boost sales and AOV
Rating
4.4
feedback
116
chart
#291
All reviews
Review RSS Feed
Sept. 9, 2024
The app and support team are fantastic! Their response time is quick, and they handle everything with a high level of professionalism. It's refreshing to see this kind of quality in both the app and its support!
Hello, Thank you for the fantastic 5-star review! We're over the moon that you enjoyed our app and the service provided. Looking forward to serving you again!
Sept. 6, 2024
Great help from Angie and Evgeniya. I definetely recommend this app because of their customer service.
Hello, We greatly appreciate your 5-star review! It’s feedback like yours that motivates us to continue delivering exceptional service. Thank you for choosing us!
Sept. 2, 2024
I can't say enough about how surprised I was at their service! Immediate response, and was so thorough and helpful in answering my many many questions throughout the whole afternoon. Wow. 5 stars on service!
Hello, Thank you so much for your 5-star review! We're thrilled to hear you had a great experience. Your support means the world to us!
Aug. 19, 2024
Excellent app and works well and easy to use. Tanya in support help fix a few minor issues so very happy with app and their support!
Hello, Thank you so much for your kind review! We’re delighted to hear that you had a positive experience. Your feedback means a lot to us and motivates us to continue delivering great service. If there’s anything else we can do for you, please don’t hesitate to reach out. We truly appreciate your support!
Aug. 16, 2024
It stops working randomly, causing a blocked white screen. Lost thousands of dollars in sales. Even after support fixed the issue once. Cant risk using this app anymore.
Hi, We’re truly sorry to hear about the issue you encountered and understand how concerning this must have been. We value every customer and were saddened to see this review without having had the chance to assist you directly. We haven't experienced any downtime or errors on our end, and unfortunately, without prior contact, we couldn’t investigate this issue sooner. We sincerely wish you had reached out to us, as we would have loved to work with you to resolve this promptly. Should you decide to reinstall the app, we would be more than happy to assist and ensure everything runs smoothly for your store. As a side note, we're actively working on integrating the Cart Transform API to significantly improve how fees are applied, aiming to provide an even better experience moving forward.
July 8, 2024
Great app and really great support which is a deal breaker! Thanks!
Hello, Thank you so much for your 5-star review! We are thrilled to hear that you had a great experience with our app. Your kind words mean a lot to our team, and we are so grateful for your support. We always strive to provide the best service possible, and it's fantastic to know that we met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out.
May 1, 2024
A simple and clean app for that works as it should – perfect for small cart add ons. It didn't install and seamlessly as I would have hoped, but I'm guessing that was more of a theme issue then their app. Angie was great at getting me setup and the module placed exactly where I wanted.
Feb. 1, 2024
The app works great and the customer services is fantastic. We reached out to them regarding an issue we were having and not only did they solve it promplty but they also went above and beyond to configure the settings to make the uncharge appear better on our website, it was greatly appreciated!
Jan. 31, 2024
App works perfectly and their support team are knowledgeable and helpful. Very responsive and fast on resolving issues. Thanks a lot!
Jan. 17, 2024
Does what it needs to do and good quick support. Fixed issue on the same day
Jan. 11, 2024
Their support team is very helpful, provided quick response and solution. It helps us solved the pickup locations with different shipping fee issue. The app is interface user friendly, only few steps settings. Great app.
Nov. 17, 2023
Very responsive and fast customer service team. App works great and we will keep using it for the long term. It is pretty much complicated what it does, but happy to see how great it works.
Oct. 11, 2023
The best support team I have ever experienced, we had a slight issue with their app but this was ok as their support team replied and fixed it as quick as possible!
Sept. 5, 2023
The App works as it should. But the Support is stellar! I have been in contact with them due to various very specific issues and they were not only kind and helpful but also incredibly fast. This made using the App an absolute pleasure.
June 22, 2023
Does exactly what it is supposed to do. I had one small problem with the surcharge not being required for certain people, but their team fixed it promptly. Thank you!
Dec. 17, 2022
This app doesn't look very good in the shopping cart. It also duplicates and generates its own products, so thats a mess. It also adds its own filters to your collections, also a mess.
Nov. 28, 2022
Great App, works perfectly. Lots of setting options to suit your needs. Top support if help needed.
Oct. 31, 2022
Love this app! Perfect for our Cart Fees. Customer service and support is top notch and amazing! Thank you for a great app!
Sept. 30, 2022
Support is excellent and highly responsive, but truly the app is a bit quirky. If you use a hidden fee that is % based, your customers may see an extremely high amount of products in their cart, which I think will really hurt conversions.
Sept. 22, 2022
No one is helping me. I have sent two emails. The app is activated but the shopping cart shows nothing. The app does not do anything. Be aware of scam.