Upcharge Fees & Product Addons
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Just what I've been looking for to help with the new US tariffs! I had a little bit of a configuration issue and despite dropping an email to support at the weekend the team responded, Angie, Polina and Vitali are all amazing. There was investigation, follow ups, clear communication, and most of all, care. All the things that make great customer support. It also worth pointing out that the configuration issue was down to my misinterpretation of a section of preferences, not an issue with the application itself. Thanks for a great app!
Thank you so much for your thoughtful and detailed review! We’re truly delighted to hear your kind words - they mean a lot to our whole team. If you ever need assistance again, we’ll be more than happy to help. Thanks for choosing our app, and we’re thrilled to have you with us!
Such a GameChanger app for our revenue, Consumer Electronics its 1 digit war and this app and support is the right way to fight it
Thank you so much for your kind words! We’re thrilled to hear that the app has made such a positive impact on your business, especially in such a competitive field. Our team truly appreciates your support and is always here to help you get the most out of the app.
So far I'm really pleased with this app. Its adding the US tariff fee at the checkout so I don't need to add it onto shipping. I'm not that tech savvy, so the support (Maggie) has been super helpful and patient with some issues I had.
Thank you so much for your kind words and the 5-star review! 🌟 We’re happy to hear the app is working well for you and that the US tariff fee setup saves you the extra hassle. I’ll be sure to share your feedback with Maggie - she’ll be delighted to know her support was helpful and patient. We’re always here if you need a hand in the future. Thanks again for choosing our app!
We’ve been using the Upcharge app and it has worked exactly as we needed. I had a few issues with the initial configuration, but Angie and Evgeniya were incredibly helpful in getting everything resolved straight away. Their support was prompt, clear, and genuinely above and beyond. The app itself runs smoothly and does exactly what it promises, but what really stands out is the level of service behind it. Knowing that there’s such a responsive and capable team available makes a huge difference. Highly recommend both the app and the wonderful team behind it.
Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that the app is working just as you need, and it means a lot to know that Angie and Evgeniya’s support made such a positive difference. Our team takes pride in providing not only a reliable app, but also responsive and caring support - so it’s very rewarding to hear this recognized. We truly appreciate your recommendation and are so glad to have you with us! 🙌
Doesnt work at all
Hi, We’re really sorry to see your experience ended up in a 1-star review. What makes us especially sad is that you didn’t reach out to us. Our team is always just one message away in the in-app chat and ready to help. We checked the logs and saw that the fee you created wasn’t activated, which explains why it didn’t show up. If you’d like to give the app another try, we’d be glad to personally guide you through the setup and make sure everything works smoothly for your store. We’d truly appreciate the chance to support you and show you the real value of the app 💙 — Vitali & the Mageworx Team
This app is amazing! It’s super fast and intuitive, and the support team is incredibly responsive. Any question I’ve had was answered quickly and clearly. Their help makes using the app completely stress-free. Highly recommend!
Thank you so much for your kind words! 💙 We’re thrilled to hear you find the app fast and intuitive, and that our support team has been able to make things smooth and stress-free for you. Your recommendation means a lot to us!
I don't normally leave reviews but these guys went way above and beyond to help me so I couldn't not! The app has been a lifesaver in being able to charge the US tariff fees that I'm now having to pay when shipping goods there. Despite watching all the helpful videos I was still stuck, so they went in and changed the necessary settings for me. Not only that but they replied several times to my initial struggles on a Sunday, which I absolutely wasn't expecting at all! Very very helpful people, highly recommend!
Thank you so much for taking the time to share this wonderful feedback! 🌟 We’re delighted to hear the app has been a real help with handling US tariff fees and that our team could step in to get everything set up smoothly for you. Your kind words about our support (even on a Sunday!) mean a lot to us - we always want to make sure you feel supported whenever you need assistance. We truly appreciate your recommendation and look forward to continuing to help your store succeed!
A great app that does the work, but greater support when needed! Cudos!
Thank you so much for your kind words and for the 5-star review! 🌟 We’re happy to hear the app is working well for you and that our support team could help when needed. Your feedback truly motivates us to keep improving!
This app is perfect for the new US tariffs. It was pretty easy to set up especially with the great tech support I received to make sure it was all working correctly.
Thank you so much for the 5-star review! 🌟 We’re glad to hear the app is helping you manage the new US tariffs and that setup was smooth. It’s great to know our support team could assist you in getting everything working correctly. We truly appreciate your feedback!
Extremely responsive support, friendly and helpful! This is how all apps should be, cannot fault their team.
Thank you so much for your kind words and 5-star review! 🌟 We’re thrilled to hear you had a great experience with our support team. Your feedback means a lot to us and motivates us to keep improving. If you ever need assistance again, we’ll be more than happy to help.
Doesn't meet my requirements of adding specific product tariff % increase based upon the products country of manufacture.
Thank you for sharing your feedback. While our app doesn’t currently support conditions based specifically on the “Country of origin” attribute, this feature isn’t listed as part of the app’s functionality on our Shopify App Store page. That said, we always try to help merchants find a workaround when a specific condition isn’t available. In this case, you can use product tags - for example, tagging products by their manufacturing country and then creating corresponding fees for those tags. We’d be happy to guide you through this setup so you can achieve the result you’re looking for. Please feel free to reach out to our support team anytime.
it does not work at all
We’re sorry to hear about your experience. We couldn’t find any support requests from your store regarding this issue. Our support is always happy to help troubleshoot and resolve problems quickly. If you’d like to give the app another try, please contact us directly at [email protected] or through the in-app support form, and we’ll be glad to assist you right away.
Very good service. I didn't know if I set it up correctly and customer service answered promptly and support staff followed up to check my settings and even wrote to ask if everything is alright. Good job!
Thank you so much for your kind words and 5-star review! 🌟 We’re happy to hear that our support team could assist you quickly and make sure everything was set up correctly. It’s always our goal to ensure you feel confident using the app. We truly appreciate your feedback and your trust in us! 🙌
Been testing this tool for a week now due to the newly implemented tariffs in the US market. Support from the tech has been pro-active and very responsive!
Thank you for the 5-star feedback! 🌟 We’re happy to hear the app is helping you navigate the new US tariffs and that our support team has been proactive and responsive. We truly appreciate your trust and support!
App is great and more functional than others that we have used that didn't always work (e.g. product limits). Support was great on fixing an issue (that was self inflicted!). Would recommend
Thank you so much for the fantastic review! We’re thrilled to hear that the app is outperforming others you’ve tried and that the product limits are working perfectly for you. Your recommendation means a lot to us. Wishing you continued success with your store
Very helpful support staff, the app works how we would like it to.
Thank you so much for the 5-star review! We're thrilled to hear that our app is working exactly how you want it to and that our support team could help. Wishing you tremendous success with your store
Maggie is absolutely amazing at her customer support! We spoke very briefly about our issue and she was off and running making the necessary corrections to get our business back up and running in no time! I love a product that has a team of technicians behind them to help you at any time. Maggie deserves a raise!!! She found our issue very quickly and even made a helpful suggestion to improve our operating efficiency! Love love love this app & its support team. Well done...A+++!
Thank you so much for the glowing review! We’re thrilled to hear that Maggie was able to assist you so efficiently and make such a positive impact on your experience. We’ll be sure to pass along your kind words — Maggie definitely deserves the recognition! We’re so glad to know that you love the app and the support we provide. If you ever need anything else, don’t hesitate to reach out. Your satisfaction means the world to us! Thanks again for taking the time to share your feedback! A+++ is music to our ears!
Great app and very quick and good customer support! very helpful.
Thank you so much for the 5-star review! We're thrilled to hear that you're enjoying the app and that our support team was able to assist you quickly. We are always here whenever you need a hand. Wishing you the absolute best with your store
This app is exactly what we needed. Installation was a breeze, and their support team is amazing, they helped us resolve a design issue in under an hour. The app is super powerful and handles complex use cases like tariffs and additional product add-ons perfectly. Highly recommended if you're looking for a reliable, flexible solution.
Thank you so much for the wonderful review! We're glad to hear the app is meeting your needs and that the installation and support experience were smooth. It's great to know it's helping you handle complex setups like tariffs and add-ons — that's exactly what we aim for! We're always here if you need anything. 😊
Another great service experience with UC Lab! My cart page became glitchy after a Shopify update and Javid told me exactly how to fix it. I highly recommend this app!
Thank you so much for the kind words! We're thrilled to hear you're enjoying the app and that Maggie and the team have been helpful. We truly appreciate your support and are always here if you need anything! 😊
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