UpCharge Fees Addons Surcharge
Add fees, surcharges, tariffs, add-ons to boost sales and AOV
Rating
4.5
feedback
122
chart
#199
All reviews
Review RSS Feed
Dec. 17, 2022
This app doesn't look very good in the shopping cart. It also duplicates and generates its own products, so thats a mess. It also adds its own filters to your collections, also a mess.
Nov. 28, 2022
We use this to add extra shipping fees for split shipments (we have a lot of pre-orders mixed with in-stock items). It works great, and we've been super impressed with their customer service. They helped fix some things on our cart so the app would work better and did a fantastic job!
Nov. 28, 2022
Great App, works perfectly. Lots of setting options to suit your needs. Top support if help needed.
Oct. 31, 2022
Love this app! Perfect for our Cart Fees. Customer service and support is top notch and amazing! Thank you for a great app!
Sept. 30, 2022
Support is excellent and highly responsive, but truly the app is a bit quirky. If you use a hidden fee that is % based, your customers may see an extremely high amount of products in their cart, which I think will really hurt conversions.
Sept. 22, 2022
No one is helping me. I have sent two emails. The app is activated but the shopping cart shows nothing. The app does not do anything. Be aware of scam.
Aug. 31, 2022
Great app with a really good backend and options for fees. We are using it for bottle fees in Germany. The support team is quick and helped with the requests I had. Thank you so much. Keep on the great work :-)
Aug. 25, 2022
The service for this app is outstanding. We had an issue with how the charge was being displayed to the customer and within a day they had it fixed and looking just how we wanted it to.
Aug. 25, 2022
These stars are for Angie & Valentin. Good customer service! Got help troubleshooting a problem within minutes of my request.
July 28, 2022
The app seems to be useful only for flat fees. For fees of a percentage, it's straight up mayhem. They create a product that is $0.01 and apply x number of them depending on the total cost in the cart. So if the total charge is $200, and you want to charge a 3% fee, that's $6 ... So it adds 600 of these 'fee products' charging 1 cent to your cart, so the customer's cart says 601 items in the cart. That's going to freak out some of my customers for sure, no thank you.
I can understand your frustration. We have just made changes to the app that should improve the situation. Let me give you some background on this problem, and describe our solution. In the initial version of the app, in order to add a fee to a shopping cart, we were creating a product for that fee on the fly. For some merchants that resulted in multitude of fee products generated by the app, which sometimes caused problems with Shopify's product limits. A few months ago we decided to rebuild our app from scratch, which included completely reworking the logic of how our fees get created and added to the shopping cart. As a result, our app now creates only a very small amount of fee products, and is also much more efficient and fast. But, as you review also describes, this approach has a trade-off in form of how percent-based fees appear in checkout. We took your review to heart as we realized it raises a valid point. Over the last week we had been working on a solution to target that problem, and today we released an update. This update adds a field called Fee Increment to the fee settings, that will allow you to specify the increment value which is used to form the total fee amount. This approach can decrease the quantity of the fee product in the cart by a factor of 10 or even 100, depending on the Fee Increment value that you specify. We understand this may not completely resolve the problem, but we hope it makes it less prominent, considering the technological restrictions in which we have to operate. For more information on how Fee Increment settings work, please see your Fee configuration page in the app's admin.
June 23, 2022
From implementation to ongoing support, we couldn't be happier with the Order Surcharge & Product Fees app and the Mageworx team. Great product and partner!
June 22, 2022
Great app and cheap. Works perfect for what I needed and the support is on it! Super happy with this app and the team!
May 18, 2022
UPDATE: working with customer service they were able to help me with my issue super quick which is dope, so I am happy now. Careful if you get Angie as a rep though she's got a bit of sass and will talk down to you, but other than that, it's good. ORIGINAL: Be careful, this app could stop your add to cart button from working. Support cannot even figure out why, so I'm literally sitting here losing sales.
March 22, 2022
I used this app to implement a percentage surcharge fee to my store. The app worked perfectly and is very easy to set up. The customer service is great, friendly, fast, and very helpful.
March 1, 2022
I thought this app would help me add a processing fee for specific items going to specific countries. Apparently testing for specific countries is impossible. The app is not working like I need it to and support is very unhelpful.
Dec. 17, 2021
We utilize this App to add an order processing fee on all of our orders. Any time we have an issue with the processing fee we reach out to Mageworx. They are always quick to respond and are very timely in helping out with any issues that may be happening. The issues we mainly had were proper installation/implementation into our website. They made it quick and painless with all the help they provide.
Nov. 8, 2021
I had some problems on the checkout page. The helpful and friendly team quickly helped me solve the problem. Many thanks for that! Your product is simply versatile and good.
Oct. 19, 2021
Great app with amazing customer support. Their entire support team is on top of everything and very fast to respond! This app allows us to create a required weight adjustment surcharge. Being a cheese shop we hand cut all our cheeses/meats to order so it's very important to us to have this. Shopify doesn't allow you to add surcharges or markup so this app makes it happen. I spoke to a few different people and everyone has been super nice and helped with getting us all setup! Thank you again and keep up the good work!
Oct. 7, 2021
Awesome, it works perfectly, I recommand this app for everyone wants to apply extra fees it's very helpful. Special mention to the support team always available to help us.
Sept. 13, 2021
This app does exactly what it states and is easy to use. The support on this app is next level amazing. Have reached out to the team many times (when we made changes to our site) for assistance and they are always happy to help.