Upcharge Fees & Product Addons
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They have the best tech support!!
Thank you so much for the amazing feedback! We're thrilled to hear you’re happy with our support team — we’re always here if you need anything! 😊
This app was a a godsend with the introduction of tariffs on the products we sell into the United States. It took a little configuring and working with tech support to get it working how we needed but we're really happy with the result. I'm not sure what we would be doing now if it wasn't for this app. Their customer service is really responsive and helpful as well.
Thank you so much for your kind words! We're thrilled to hear that the app has been such a valuable solution for your business, especially with the added complexity of new tariffs. It’s great to know that our support team was able to help you get everything set up just right. We truly appreciate your feedback and your trust in us - please don’t hesitate to reach out if you ever need anything in the future!
Really solid app — setup was simple and didn’t take much time. We used it to add import tariffs, and it worked just the way we needed. Didn’t even have to reach out to support. We’ll see how it goes over time, but so far, it’s been great.
Thank you so much for the great review! We’re glad to hear the setup was smooth and that the app worked perfectly for your import tariffs — and even better that you didn’t need any support! We appreciate your trust and hope it continues to serve you well over time. Don’t hesitate to reach out if you ever need anything!
We needed this app for a particular use case to charge shipping on products that are certain marked in the backend as "don't require shipping" for technical reasons. So far it works really well and support has been super helpful and responsive with customizing the look and feel, answering questions and resolving any issues along the way
Thank you so much for your thoughtful review! We're glad to hear the app is working well for your specific use case, and it's great to know our support team has been helpful and responsive throughout the process. We’re always here if you need further assistance — and we truly appreciate your trust!
Not recommended this app. The app cannot fulfill what I need and customer service representative agreed about that. After that, I uninstalled it and still charged me 9.99 even within 14 days free trail. I don't know why!!!
Hello, It looks like you initially installed and activated the app’s free trial back in June 2023. Since the trial period is only available once, it had already expired by the time you reactivated the app on April 26, 2025. As a result, when you approved the app charge on that date, it automatically started a paid subscription without a new trial period. We've gone ahead and issued a refund for the latest app charge invoiced on May 4, 2025 for the billing period Apr 26, 2025 – May 26, 2025 on May 5, 2025. The amount should be back to the source account as per the bank's processing timelines. Please let us know if there is anything else we may assist you with.
Installed this app needing a solution for new tariff taxes/surcharges that now apply in varying amounts to select products (not all) we sell. The UI for this app is good and setup was straightforward. It would allow me to setup different % based or $ amount surcharges based on a variety of conditions, which suits our needs well. Basic setup was easy. There was some delay (minutes) before the first fee I created started showing up, but that was ok and once it showed up further changes worked instantaneously. Our % based fee for a specific product looked good on the Checkout page - the app adds a product, which is bundled with the applicable sale item and gives a clear picture of what the fee is for and amount in both %s and $s. Very dissatisified with presentation on the Cart page. We are using Pursuit theme and it added multiple CartItem__Property rows to the product listing in the cart, which would be fine except they contained div and parameter names (code) and were not user friendly. I was unable to find a solution for this on my own and could not wait for dev team to respond. There are some advanced setup options with no info or help available in the UI or app documentation, and I suspect it was these options that were causing our problems. I tried adding various divs to the fields but seemed to have no effect. While we wanted to use the required hidden fee option, I was not able to get any options to work (radio button, checkbox, drop down, etc.). Perhaps it was a compatibility issue with our theme (pursuit). The app is pretty invasive by adding exclusion conditions to numerous (but not all?) Product Collections in our store, which were NOT removed when I uninstalled and had to be removed manually. Update: The team responded very thoroughly and responded to the issues I experienced. Private line item properties are used to store and display detailed information about the surcharges during checking, which are supposed to be hidden from customer-facing views according to Shopify guidelines. So the fact that they are being displayed is an issue with the Pursuit theme we are using. A small code snippet can resolve this. The conditions that were displaying in the collections were a legacy feature that is no longer needed and was removed so future users won't have this issue.
Thank you for your detailed feedback. We're glad to hear that the app's setup process and fee configuration met your needs and that it performed well on the Checkout page. We're sorry to hear about the issues you experienced with the Cart page presentation and understand your frustration. We did receive your support ticket, and while the solution for the cart display issue was relatively simple, unfortunately, we weren’t able to process it the same day - which we regret. Regarding the advanced setup options and compatibility with your theme, we're continually working on improving documentation and support for a wider range of themes. We also appreciate your note about the collection exclusions and will review that behavior to ensure a smoother uninstall process in the future. If you decide to give the app another try, we'd be happy to assist with full setup and theme integration to ensure everything works as expected. Thanks again for sharing your experience - it helps us improve.
Fantastic support - fixed an issue for us within 10 hours of reporting it. Well done!
Thank you so much for the great review! We're thrilled to hear our support team was able to resolve your issue quickly. If you ever need anything else, we're always here to help. 😊
我最近用咗「upCharge Fees Addons Surcharge」呢個 Shopify App，真係超級幫手。唔單止可以靈活加附加費、服務費同加購項目，而且遇到 add to cart 問題時，佢哋客服非常快就幫我解決。推薦比所有需要收額外費用或者提供加購選項嘅店主，一定唔會失望！
Thank you so much for your wonderful recommendation! We are thrilled to hear that our app is helping you manage your surcharges and add-ons flexibly. We take great pride in our fast support. Your support means the world to us—wishing your store continued growth and success!
Downloaded and added this app after having issues with another app not loading. Did have a singular issue that was resolved within a few hours and no longer have the issues. I am using this app to add fees for handling and service fees to pass onto the customer. It's been a breeze to use. I do recommend this app for anyone needing this service.
Hello, Thank you so much for your 5-star review and for sharing your experience! We're glad to hear that our app has been working smoothly for your needs and that our support team was able to assist you quickly. It's great to know that adding handling and service fees has been a breeze for you! We truly appreciate your recommendation and are always here if you need any further assistance. Thanks again for your support! 😊
Erfüllt seinen Zweck recht simpel und leicht zu bedienen. Keine Probleme. Nur der Preis ist jetzt für die simple Aufgabe etwas hoch finde ich. Am Ende sollte eine extra Fee aufgrund bestimmter Produkte eine simple Funktion in Shopify sein ohne dafür zahlen zu müssen.
Hello, Thank you for sharing your feedback! We're glad to hear that you find the app easy to use and that it works well for your needs. 😊 While the app may seem simple on the surface, it actually offers quite flexible settings that allow merchants to create different types of fees with various conditions. This flexibility helps accommodate a wide range of use cases beyond just basic fee additions. We understand that pricing is an important factor, and we truly appreciate your input. If you have any questions or need help optimizing the app for your store, feel free to reach out - we're happy to assist! *** Hallo, Vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Sie die App als benutzerfreundlich empfinden und dass sie Ihren Anforderungen entspricht. 😊 Auch wenn die App auf den ersten Blick einfach erscheint, bietet sie tatsächlich recht flexible Einstellungen. Diese ermöglichen es Händlern, verschiedene Arten von Gebühren mit unterschiedlichen Bedingungen zu erstellen, um eine Vielzahl von Anwendungsfällen abzudecken. Wir verstehen, dass der Preis ein wichtiger Faktor ist, und schätzen Ihr ehrliches Feedback sehr. Falls Sie Fragen haben oder Unterstützung benötigen, um die App optimal für Ihren Shop zu nutzen, lassen Sie es uns gerne wissen – wir helfen Ihnen jederzeit weiter!
We use UpCharge to help pass along the credit card fees that we are charged. At one point I needed product support and their team was quick to respond and resolve the issue. I received a response and answer within minutes of emailing them.
Hello, Thank you for your 5-star review! We're glad UpCharge is helping you manage credit card fees effectively. It’s great to hear that our support team was able to assist you quickly - we always strive to provide fast and efficient service. If you ever need anything else, don’t hesitate to reach out!
really easy to use, the team are very helpful with any questions you have!
Hello, Thank you so much for your kind words and for leaving a 5-star review! 😊 We're thrilled to hear that you find the app easy to use and that our team could assist you. If you ever need anything, don’t hesitate to reach out - we’re always happy to help!
The Mageworx team have been amazing helping us migrate to the new verision of their app, Never have any problems with the app, works like a dream Shoutout to Maggie and Polina who have outstandingly helpful Recommend this app.
Wow, thank you for your amazing review! 🌟 We're so glad to hear that your migration went smoothly and that the app is working perfectly for you. We'll be sure to pass your kind words along to Maggie and Polina - they'll really appreciate it! If you ever need anything, we're always here to help. Thanks again for your support and recommendation!
We have been using the app for a long time. It works as it should. Many thanks to the support team, who helped us quickly with the update.
Hello, Thank you so much for your kind words and for taking the time to leave a 5-star review! 😊 We're thrilled to hear that the app has been working well for you and that our support team could assist you quickly with the update. If you ever need any further help, feel free to reach out—we’re always happy to assist!
Amazing customer service. So quick to respond and so helpful.
Hello, Thank you so much for your kind words and 5-star review! We’re delighted to hear that you had a great experience with our customer service team. Your feedback truly motivates us to continue providing quick and helpful support. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We appreciate your support!
App could be better and there is no scope for enhanced features or customisable options. In terms of adding fees and surcharges, the function does not do well in shopping carts and customers can delete the option which defeats the purpose in the first place.
Hello, Thank you for taking the time to share your feedback. We’re sorry to hear that the app didn’t fully meet your expectations, especially with regard to adding surcharges in the shopping cart. Your point about customers being able to delete the options is valuable, and we understand how that affects the functionality. We're continuously working on improving the app and introduced the new app version which has more optimized and stable performance recently. If you are interested in migration, please contact our support team. We appreciate your input and hope to make your experience with the app better moving forward!
Mageworx product fees app solved exactly what I needed and works like a charm! Huge shoutout to Angie and Maggie from support team - they were super helpful and patient with all my questions. Highly recommend this app and team.
Thank you so much for the glowing review! We’re thrilled to hear the app is working like a charm for you and solved exactly what you needed. I'll be sure to pass your kind words along to the support team—they’ll be delighted to know their patience and help made a difference. We appreciate your recommendation and are always here if you need anything else. Best of luck with your business
Great app for adding order processing fees. Simple to use and does exactly what we need. The support team (Angie) is super helpful and responsive whenever we have questions. Highly recommend.
We really appreciate the shout-out! It's great to know the app fits your workflow perfectly, and our support could help you navigate those initial questions. We’re big believers in keeping things simple and effective, so hearing that we hit the mark for your order processing fees means a lot. Thanks for choosing us
The app and support team are fantastic! Their response time is quick, and they handle everything with a high level of professionalism. It's refreshing to see this kind of quality in both the app and its support!
Hello, Thank you for the fantastic 5-star review! We're over the moon that you enjoyed our app and the service provided. Looking forward to serving you again!
Great help from Angie and Evgeniya. I definetely recommend this app because of their customer service.
Hello, We greatly appreciate your 5-star review! It’s feedback like yours that motivates us to continue delivering exceptional service. Thank you for choosing us!
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