UpCharge Fees Addons Surcharge
Fees, surcharges, and add-ons to increase your sales and AOV
Rating
4.1
feedback
147
chart
#718
All reviews
Rating Breakdown
Review RSS Feed
March 23, 2021
the team are amazing, quick at responding and patient with their clients, even when we can get confused. the app is fantastic and i highly recommend it.
Nov. 14, 2021
Update: Same fast and efficient service to reinstall the app when we updated our theme to Shopify 2.0. Used the offered free installation service which was completed within a day. Communication and resolution of a couple of issues was excellent. This combined with very helpful answers to my questions makes this easy to recommend.
Feb. 9, 2021
Good app for all kinds of fees. The installation is a little tricky, but the customer support is very good and helps you very fast!!
Jan. 21, 2021
Fantastic app, works great and really easy to use. Also support it top notch being quick to reply and provide support in any way possible
Jan. 17, 2021
I'm still being charged 9.98 after i uninstalled that app months ago!! I want a refund you scammers!!
Hello, We are sorry you've faced difficulties with the app charge. As we can see, you've uninstalled the app on January 5, not a month ago. You are billed for the app subscription as part of Shopify's 30-day subscription billing period. Make sure that you consider app billing cycles when you uninstall the app. Recurring app charges are generated the first time an app charge is approved, and then on the first day of an app's billing cycle. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you install it. We are not authorized to provide refunds directly because the app charge is part of a Shopify bill. You may address the Shopify support and issue a refund, we'll approve it from our end. Have a great day.
Jan. 13, 2021
I have been looking for an app like this for quite some time, Very glad I came across this app. Their Support helped me install it but some app was causing it to malfunction. It took 2 days for support to get back to me about why the app is not working but Angelika Trubko helped me to resolve the problem. The app does take a bit long to load and need improvement on that aspect further than that it is an awesome app and worth the monthly fee.
Dec. 14, 2020
We are using this app in a few of our stores now and we find are experiences consistently positive. Team members Dmitry, Alexey & Angelika are always professional, prompt, and kind.
Jan. 12, 2023
The new version of the app is even better than the first one! The load times in the Cart are now so fast, you barely feel them. The app simply does what it should do. The Support is really great, i often reached out to them because i had a question/issue with my app and the often answered in just a few minutes!
Dec. 7, 2020
All around "good app", however: Unfortunately, after a few months of use, the app stopped geo-locating our customers. Support assured me they had a new version in the works and that they would not let us down. Fast forward a few months, our team has to single-handedly edit every order that comes in to request more money from the customers after-the-fact, since the app did not add the required fees. This is still not fixed. Being a developer myself, I offered my help to feed the app the proper geo-location from another API on the frontend, myself. This was turned down on their part. I feel there is no resolution to this, as we are patiently waiting for them to update the app. Support is usually very good, Angelika answers very well to every question.
Hello, Thank you for your feedback. We use the MaxMind GeoIP database to detect users' IP and apply a fee by location, this functionality was inbuilt to the app initially. Unfortunately, they have changed their policy, and the detection IPs by states has become no longer available. In order to move to any other way for IPs detection, we need to redevelop the app (this is what we are currently working on). We are also changing the working principle of the app, it will no longer generate the temporary products at the backend. Unfortunately, this process takes time though we are doing our best to finish everything up as soon as possible. We are terribly sorry for the inconvenience caused.
Nov. 26, 2020
Was just what we were looking for! I did my best to install myself, but it wasn't functioning. I put in a ticket rather late in the day before a holiday, and by the time I woke up the next morning, things were functioning great!!! Definitely recommend!
Nov. 4, 2020
Just starting working with this app. Support team has been extremely helpful. Have not you explored it fully.
Oct. 27, 2020
downloaded the app because it said "paypal" in the gallery so i assumed it can add paypal fees for customers who chose to pay with paypal but it cant. didnt work for me
Hello, We are sorry to hear that our app doesn't cover your requirements. However, Shopify doesn’t allow adding extra charges for specific payment methods, because the payment method is chosen during the checkout only. Our app can add a processing fee that will be applied to the orders matching the available product and cart conditions. Unfortunately, the payment method chosen during the current user’s checkout flow is not something that Shopify API allows to retrieve by 3rd party apps. Please let us know if you have any further questions or concerns.
Oct. 14, 2020
After downloading it, I considered installing it myself but took advantage of their free installation which they did quickly. After configuring it, I had one request which they also completed quickly. I was very happy with the technical support. And the best part is it paid for itself on the first order when a customer picked one of the fees.
Hello, Thank you so much for this review. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. Feel free to get back to us if you have any questions or need our help. We will be happy to assist. Have a great day.
Oct. 6, 2020
The app doesn't work correctly. A lot of errors and wrong functionality. I will continue searching for a good app.
Hello, Thank you for sharing your feedback with us. We are sorry you had difficulties with the app. Please note that it requires code installation. Our team offers free installation/configuration services to make sure it's set up as expected. If you ever decide to try it out ever again please feel free to address us. Have a great day.
Sept. 19, 2020
Hi! I created a fee for a product and when I add the product to de cart sometimes appears de fee and sometimes doesn't. Besides, when the fee appers in the total of the cart apper a HTML code instead of the number. The fee I added was a mandatory fee, but you can quit it in the cart. How can I solve these problems?
Hello, Thank you for your feedback. We are sorry you've faced difficulties while setting the app up. Please be kindly informed that we offer free installation services and lifetime technical support. So you may always address us in case of any concerns, we'll do our best to assist as soon as possible. Our team contacted you right after you've submitted a request with no reply from you. Please feel free to reach out to us if any further assistance is required. Have a great day.
Sept. 8, 2020
Superb customer service. Angelika's always incredibly patient & answers all my questions in a timely matter.
Hello, Thank you for the wonderful review and for taking the time to share your feedback with MageWorx. Our priority is customer service and we are ecstatic that we met that mark! Kind clients like you make our job a pleasure. Have a great day!
Aug. 17, 2020
Hi , I am having issues trying to add this into my cart on my online shop . can someone please assist.
Using app
Over 1 year
Total reviews
1
Average rating
1.0
Hello, Thank you for sharing your feedback with us. Please note that the app requires code installation. Our support team reached out to us and configured the app for you. Always feel free to address us if you have any other questions or concerns. Have a great day!
Aug. 11, 2020
I like the idea of having the handling fees. I didn't find another tool on the store, unfortunately not always work, not on my case.
Hello, Thank you for taking the time and share your feedback with us. We are sorry the app doesn't work for your needs. We are constantly working on improving our apps, collect all the feedback, and feature requests to implement them in future app versions. Have a great day!
June 5, 2020
This app was really helpful in creating the additional processing fees we needed to, hidden in the cart but dynamically setup to match totals.
Hello, We are thrilled to have you as part of the MageWorx family! Thank you for sharing your kind words with us. It means a lot to us and to our entire team! We look forward to serving you again soon! Have a great day!
May 30, 2020
Is it possible to use this app to build conditions from Order Tags, rather than Customer Tags? I have apps that add details of ongoing orders to tags, and I want to be able to specify different payment criteria based on those tags. Those other apps do not add these tags to Customer Tags - only Order Tags.
Hello, Thank you for reaching out to us. Unfortunately, it's impossible to create fees based on Order Tags. Please note that fees are applied on the cart page and the app may process the data based on the product, cart or customer account attributes. After a fee is applied, it's passed to the Order admin as a product. So it's impossible to connect the app logic with any existing orders or an order that has not been submitted yet. In case of any questions please let us know.