Upcharge Surcharge Fee Tariff
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Always super support. Great app!
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the app and our support. We’re always here whenever you need us 😊
Great support!
Thank you for your feedback! We’re happy to hear you had a great support experience—feel free to reach out anytime 😊
I need an App to add extra handling fees at checkout, this was perfect app for me and it does not require me to subscribe to shopify high price plan or a yearly plan and I really appreciate their customer support " Javid " Later I needed to modify my product page to remove express checkout, they have an easy chat button i used and the AI was trying to help me but it was difficult for me to understand how to do this tech things, immediately Javid noticed that I was struggling with AI, so he jumped into the chat and within 2 min the problem was solved, I don't give 5 stars to any app, but honestly he earned it.
Thank you so much. I’m really glad I could jump in and help you navigate those tech hurdles so you could get back to business quickly. It’s truly a pleasure having you with us, and I appreciate your kind words.
Thank you for your feedback. We’re happy to have you with us.
Thank you for your review. I hope you enjoy the app.
They helped to fix my problem fast, great service
Thank you so much for review! We’re thrilled that we could resolve your issue quickly. We’re happy to have you with us.
It works in Canada, specifically for the Alberta import fees on wine. I had to call support because I didn't know how to test this. Support was responsive and pleasant.
Thank you so much for the kind words! We’re thrilled to hear the app is working smoothly for your specific needs and that our team could help you get everything tested and ready to go.
The absolute best support of any Shopify App we've used, very professional and great app for both Online an POS systems!! Amazing!!
Thank you so much for the incredible review! We are beyond thrilled to be called the 'best support' you've experienced—that’s a high bar, and we’re honored to have reached it. It’s great to hear that the app is serving you well across both your online store and POS. We’re always here whenever you need us. Wishing you continued success
An update: We have yet to use the app again, but based on the customer service experience I just had I have faith that the new team members behind the app are WAY better. I, like many others, receive many emails in a day. Often, emails from Apps I do not use/no longer use tend to get ignored. The team, specifically Volha, went as far as to send me flowers to show they really wanted a chance to improve on my experience. I have never had another company do that, and it genuinely showed me they are committed to trying to work with me on fixing the experience. From just that reason alone, my review went from 2-4. We attempted to use this to help us with Bottle Deposits and Recycling Fees. When I noticed that the fees were not applying properly, I reached out to support. The original response was very dismissive and unhelpful, and said the missing fees were not something that could be changed. This left us with a huge gap in being able to correctly use fees, and led us to move on to a different app.
Thank you for your feedback. I’m sorry we couldn't meet your expectations initially. After investigating, we found that the issue was tied to a rare, non-standard browser environment that falls outside of Shopify’s official support. We also helped resolve some internal store configurations to ensure the app runs at its most stable. I’ve sent you a personal email with more details, as we’d love to help you get everything set up perfectly.
Increased the prices of all my products by 33%!
Thank you for your feedback. Actually, this is technically impossible. Our app does not have permission or functionality to change your product prices. We only add fees at checkout; we never touch your original price tags. The 33% increase you’re seeing must be caused by a theme setting or another app. I’ve already sent you an email to help you find the real cause - let's fix this together!
This app help solve the problem i met, and Good support by Zia, when i rise a question , he solved for me shortly. thanks.
Thank you so much for your kind words! We’re thrilled to hear that Zia was able to help you resolve your questions so quickly. I’ll be sure to pass your kind words along to him - he’ll be happy to know he made a difference. We're always here whenever you need a hand.
Thanks for the promptly response and support from UF team
Thank you for the kind words! Our team is always here whenever you need a hand. Wishing you great success with your store
Very helpful, detailed and response time was great! Thank you.
Thank you so much! We aim for both speed and detail so you can get back to business without the guesswork. We're always here whenever you need a hand.
Wonderful customer service! Thank you for the prompt and detailed response.
Thank you so much for the kind words! We're always here whenever you need a hand.
Quick to address our issue and helpful with instructions along the way. Great for our add-on packaging fee.
Thanks for your review! Happy we could help and get things sorted fast. If you ever need help refining your add-on fee, we’re here.
A great tool and wonderful support
Thank you for the 5-star review! 💙 We’re glad the tool is helping, and we’re always here if you need anything.
This app is super handy! We use it to easily add shipping insurance to orders. And the support team is awesome – they're super knowledgeable, always find solutions fast, and super responsive.
Thank you for your review! 😊 So glad the app fits your shipping insurance setup well. And we really appreciate the kind words about our support team. We’re always here if you need anything!
Great customer service! Fast, knowledgeable and helpful reps!
Thanks for the 5-star review! 💙 We really appreciate it! And we’re always here whenever you need a hand.
"I had a great experience with the UpCharge team andd Vitali. I needed some help with custom configuration, and their support (shoutout to the team!) was incredibly responsive and helpful. The app works exactly as described and has made managing our surcharges much easier. Highly recommend!"
Thank you so much for the 5-star review! 😊 We’re really happy to hear you had a great experience with the UpCharge team - and I’ll be sure to pass your kind words along to Vitali as well. It’s great to know the custom configuration is working smoothly and that the app has made managing surcharges much easier for you. If you ever need help with further adjustment, just reach out - we’re always here to help.
excellent
Thank you for review.
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