TireDirect.ca review for UpCharge Fees Addons Surcharge
Dec. 7, 2020
All around "good app", however: Unfortunately, after a few months of use, the app stopped geo-locating our customers. Support assured me they had a new version in the works and that they would not let us down. Fast forward a few months, our team has to single-handedly edit every order that comes in to request more money from the customers after-the-fact, since the app did not add the required fees. This is still not fixed. Being a developer myself, I offered my help to feed the app the proper geo-location from another API on the frontend, myself. This was turned down on their part. I feel there is no resolution to this, as we are patiently waiting for them to update the app. Support is usually very good, Angelika answers very well to every question.
Hello, Thank you for your feedback. We use the MaxMind GeoIP database to detect users' IP and apply a fee by location, this functionality was inbuilt to the app initially. Unfortunately, they have changed their policy, and the detection IPs by states has become no longer available. In order to move to any other way for IPs detection, we need to redevelop the app (this is what we are currently working on). We are also changing the working principle of the app, it will no longer generate the temporary products at the backend. Unfortunately, this process takes time though we are doing our best to finish everything up as soon as possible. We are terribly sorry for the inconvenience caused.
Fees, surcharges, and add-ons to increase your sales and AOV