UpCharge Fees Addons Surcharge
Add fees, surcharges, tariffs, add-ons to boost sales and AOV
Rating
4.5
feedback
122
chart
#199
All reviews
Review RSS Feed
Aug. 25, 2021
I use this product to add steel surcharge fees to products. This application doesn't work well at all. As you need to update fees to the new rates the new fees do not show up. The application even started pulling multiple fees to a single product. The support team is horrible. After multiple emails I never received help or solved the multiple problems. This application should not even be available to purchase in Shopify.
Hello, Thank you for sharing your experience with us. We are truly sorry for the difficulties you've faced with. We reviewed all your tickets. All of them were processed in a timely manner and the app itself is configured properly. You've got multiple fees applied to a single product because you have several active fees that meet the condition for that product. You need to review your fees and remove/deactivate the extra ones if needed. We weren't able to reproduce the issue with outdated rates and asked you to send us additional details (Ticket #99568) this week. We are always here to assist but we need your feedback on our replies to be able to assist. Looking forward to hearing from you. Have a great day!
June 8, 2021
The app is great and does exactly what i need it to do, plus the support team is stellar and have been a massive help. Highly recommend this app for your store.
May 27, 2021
Excellent app... and even better customer service! Had an issue and they fixed it within 24 hours. Works great for all of our needs...
May 3, 2021
The plugin works as it should, we use it to add a tax free deposit fee to our products. The support experience is very positive and prefessional.
April 30, 2021
After searching through a bunch of apps, we finally found one that met all our needs! The team at Order & Product Fees were quick to respond and incredibly helpful. Very happy with the app!
Nov. 14, 2021
Update: Same fast and efficient service to reinstall the app when we updated our theme to Shopify 2.0. Used the offered free installation service which was completed within a day. Communication and resolution of a couple of issues was excellent. This combined with very helpful answers to my questions makes this easy to recommend.
Jan. 21, 2021
Fantastic app, works great and really easy to use. Also support it top notch being quick to reply and provide support in any way possible
Dec. 7, 2020
All around "good app", however: Unfortunately, after a few months of use, the app stopped geo-locating our customers. Support assured me they had a new version in the works and that they would not let us down. Fast forward a few months, our team has to single-handedly edit every order that comes in to request more money from the customers after-the-fact, since the app did not add the required fees. This is still not fixed. Being a developer myself, I offered my help to feed the app the proper geo-location from another API on the frontend, myself. This was turned down on their part. I feel there is no resolution to this, as we are patiently waiting for them to update the app. Support is usually very good, Angelika answers very well to every question.
Hello, Thank you for your feedback. We use the MaxMind GeoIP database to detect users' IP and apply a fee by location, this functionality was inbuilt to the app initially. Unfortunately, they have changed their policy, and the detection IPs by states has become no longer available. In order to move to any other way for IPs detection, we need to redevelop the app (this is what we are currently working on). We are also changing the working principle of the app, it will no longer generate the temporary products at the backend. Unfortunately, this process takes time though we are doing our best to finish everything up as soon as possible. We are terribly sorry for the inconvenience caused.
Nov. 4, 2020
Just starting working with this app. Support team has been extremely helpful. Have not you explored it fully.
Oct. 27, 2020
downloaded the app because it said "paypal" in the gallery so i assumed it can add paypal fees for customers who chose to pay with paypal but it cant. didnt work for me
Hello, We are sorry to hear that our app doesn't cover your requirements. However, Shopify doesn’t allow adding extra charges for specific payment methods, because the payment method is chosen during the checkout only. Our app can add a processing fee that will be applied to the orders matching the available product and cart conditions. Unfortunately, the payment method chosen during the current user’s checkout flow is not something that Shopify API allows to retrieve by 3rd party apps. Please let us know if you have any further questions or concerns.
Oct. 14, 2020
After downloading it, I considered installing it myself but took advantage of their free installation which they did quickly. After configuring it, I had one request which they also completed quickly. I was very happy with the technical support. And the best part is it paid for itself on the first order when a customer picked one of the fees.
Hello, Thank you so much for this review. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. Feel free to get back to us if you have any questions or need our help. We will be happy to assist. Have a great day.
Sept. 8, 2020
Superb customer service. Angelika's always incredibly patient & answers all my questions in a timely matter.
Hello, Thank you for the wonderful review and for taking the time to share your feedback with MageWorx. Our priority is customer service and we are ecstatic that we met that mark! Kind clients like you make our job a pleasure. Have a great day!
Aug. 11, 2020
I like the idea of having the handling fees. I didn't find another tool on the store, unfortunately not always work, not on my case.
Hello, Thank you for taking the time and share your feedback with us. We are sorry the app doesn't work for your needs. We are constantly working on improving our apps, collect all the feedback, and feature requests to implement them in future app versions. Have a great day!
May 27, 2020
Amazing support - 5STARS! My first shopify app review because this team deserves it. Fast responses and always willing to have a look! Many others i've dealt with pass the problem on so quickly without having a look at the code Hats off to Angelika and her Team. I've been using this app for almost a year and while it doesn't charge fees for every order due to issues with cart drawers, 95% of orders are charged which is good for me. Thank you
Hello, We are happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know. Have a great day!
April 21, 2020
Great App. I was able to add a certain percentage of the total price of a rental outfit at check out. Secondly, the support team is great: they get back to you on time and always willing to help. I strongly recommend this app.
Hello, We are incredibly grateful that you took the time out to leave us a 5-Star review. I will share this with our team to let them know to keep up the amazing work :) Thank you, once again, for your kind words. Have a wonderful day.
April 10, 2020
This app does exactly as it says. Customer service did the installation for me within 2 hours of me downloading the app. They were also very quick to resolve issues I had with my custom theme. Angelika and Vitali were especially helpful and friendly.
Hello, We are incredibly grateful that you took the time out to leave us a 5-Star review. I will share this with our team to let them know to keep up the amazing work :) Thank you, once again, for your kind words. Have a wonderful day.
Oct. 9, 2020
This app works great for us and also gives us flexibility in how we charge different types of fees, whether it's a percentage fee, flat fee, hidden fee or another option. Support is amazing for both technical help, answering general questions and giving tips. Update: Unfortunately this app ended up being rather unreliable in the long run. If you have a small store, this might work. However, for larger stores the consistency of the fee being applied is spotty. Also, the way the app adds the fee is not ideal with products needing to be created each time.
Hello, Thank you very much for your review! Have a great day.
March 30, 2020
Very powerful and versatile app. A great tool if you want to add fees for your payments methods for example as Shopify doesn't not allow to modify the 'payment pages'. You can also save money with this app as you can add extra fees for shipping so you do not have to pay for a separate app for that. Unlimited possibilities. The fact you can make a field mandatory and add rules allow you to apply fees to some of your customers only based on their group, country, the amount of the cart etc. I like the fact you can apply fees to the cart or by products too. A lot of possibilities. I used mine to apply fees when clients are paying in installments with Credit Cards (x2,x3,x4) and fees are adjusted according to their 'discount tag' and options are displayed based on the total cart amount. The team is amazing and will help you to tailor made the app for your website. I have been impressed by their reactivity, patience and support. Probably the best app I have integrated on my B2B website.
Hello, Thank you so much for this amazing review. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. Feel free to get back to us if you have any questions or need our help. We will be happy to assist. Have a wonderful day.
March 20, 2020
Five stars. Burgeon Beer Co. is a craft brewery, and we allow our customers to order beer online for in-store pickup. We use a different POS than the Shopify option for onsite sales, so there previously wasn't a way for us to add gratuity for our to-go staff as an option at check-out. This app was a perfect work-around, and tech support is SUPER fast, attentive, and thorough. Def recommend!
Hello, We are incredibly grateful that you took the time out to leave us a 5-Star review. I will share this with our team to let them know to keep up the amazing work :) Thank you, once again, for your kind words. Have a wonderful day.
Feb. 26, 2020
Great app! There are some bug but don't worry you will get the support service very well. They have solved all my problems very fast.
Hello, Thank you for taking the time to leave us such a beautiful review. Our company values put customer satisfaction as top priority and we are committed to our customers. Do reach out to us for any suggestions or queries. Have a great day.