UpCharge Fees Addons Surcharge

March 31, 2019

This app was a huge waste of time. They edited code on our theme and the app did not work properly. After we reverted to saved version it caused a lot of other problems which cost us 20+ hours to fix!! I would not recommend this app for the following reasons. 1. We were very clear about how we wanted a handling fee added to our website and was told it was possible. Once we downloaded the app and gave them access to our code they made changes and told us the fee was possible but not in the way we had wanted (after messaging with their support and confirming it was possible before giving them access to our code). I found this to be dishonest and an attempt by them to sell us the app instead of being honest upfront. 2. The app requires you to change the code of your store. This is the only app i have found that requires you to change code in your theme. Most professional apps are developed in a way that does not require this. 3. No live support. When the function did not work properly there was no way for us to reverse the changes, we had to wait for them to get on line and trust they would fix it. Only email back and forth after hours of waiting. 4. The handling fee function did not work the way they sold it to us. Orders under $50 were supposed to have $5 handling fee. We tested it multiple times adding items to the cart and removing items and the fee is not consistent. There were times the cart was over $50 and it would add the fee. There were times the cart was under $50 and it would not add the fee. Unprofessional app and sold in dishonest way. If they only told us the app would not do exactly what we wanted it would have saved everyone time and one less negative review. Instead they were more concerned with getting another download and monthly fee. Their 4.3 rating says a lot. After a lot of trial and error with shopify apps I won't be using any apps with less than 4.9 going forward.

Feb. 25, 2019

This app definitely does what it says, and once its all configured it works great! However, it took a bunch of trial and error and time with support to make it work the we intended. I would give it a 5 star rating if they fixed their documentation so it was clear. Here are a couple of things we learned: 1) If you are going to use this for handling fees or fees that apply to every product, then you'll be using the HIDDEN FEE type, to make it work correctly you need to make sure to click the "DEFAULT" button for every one of the hidden fee type or they won't be applied, even when you rule would appear to do so. This is no where in the documentation, but should be. 2) You cannot affect the sort order or where the fees are shown in the cart, so they are not group or placed in alphabetical order. This means that the cart looks a little random. We wanted the fees to be shown after the products they applied to, but were told no can do! It really doesn't make any sense, and I'm sure if you could edit the code for your cart you could figure it out. Other than these the app works well and does as its advertised!

Dec. 19, 2018

I have had this APP for over a year, and it works wonderfully! The customer service is Awesome!!! Whenever I had a question or needed something, they always get back very fast, and go above and beyond!! Great Job!! Thank you!!

Nov. 6, 2018

Exactly what I was looking for to charge processing fees on my Event Products. Includes the ability to easily add IF statements to narrow in the product types to charge fees on with control over how to display that fee to the customer. Thanks!

Nov. 2, 2018

Avoid this app. For every item fee you want to add it creates an entirely new/separate "product" that appears in your cart, which is unbelievably ugly and confusing to customers. So if you've got 10 actual products in your cart, you've also got 10 fee "items" in your cart, on the receipt/invoice, etc. It's a really poor way to go about adding item fees and it blows me away that anyone thought to create an app around it. Granted, it is probably this way due to their inability to do anything on the Checkout pages (Shopify rules), but its still a pretty awful. It also creates an unbelievable number of products in your database. I only have 7 real products and I've already spent the last 15 minutes deleting, literally, hundreds of these things. I'm giving this two stars because the support can be helpful. They did a good bit of customization for me, perhaps knowing how awful their app is, but in the end it just wasn't enough. I hired an expert who customized code in about 30 minutes that is lightyears beyond what this app does. And while support can be helpful, if you're in the US, beware -- they're in Belarus and so the end of their day is 11am PST, if you're lucky. So unless you want to wake up at 3am every day to try to get this working, you have to wait 24 hours, usually, for a response to any question you have. Pretty painful stuff. We were glad to be rid of it.

Oct. 26, 2018

We use this app to add a cart fee during checkout. It works quite well and the support team is super responsive! I wish there was a little more opportunity for customization (our cart fee needs more details to describe it and there is a strict character limit). The cart fees work by generating products, which can seem a little confusing on the backend, but the benefit is that the cart fee shows up everywhere we need it to (work orders, confirmations, etc.). Overall would recommend this for a solution to cart fees and we have definitely seen this app pay for itself with the increased revenue.

Oct. 12, 2018

We had some issues with the theme we are on pulling incorrect data on the cart page and can say that the support team came through huge for us. They were able to get in and clean up the code/styling to fix the issue and get the app working sat 100%. Thank you to Angelika and her team for helping us out and fixing the issue we were running into!

Sept. 7, 2018

We used this app to add processing fees in our shop for 6 months. But it works on and off, some transaction it works some transaction it doesn't. Resulted in us losing significant portion of our margin.

July 9, 2018

Save your company some money and increase you probability. This app is great! I added in my packing material as part of my cost to customers, so I don't have to eat the cost. I had a little problem figuring out the software programing, but support was great! They sprang into action and not only fix my problem, but made the browser update better. What to go guys!! I would highly recommend this software to help off set some of you cost a pass it to the customer.

Feb. 5, 2018

After some issues in the beginning, the app now greatly improves my shop-usability, customer experience and profit margins! :-) Especially noteworthy is the dedicated support team, which helped my install the fees and even fixed some issues in my shop along the way! Keep it up! :-)

Jan. 29, 2018

Mageworx simply works great and i highly recommend it. The team provided great support to resolve all the issues I had while implementing their solution which now more than pays for itself!

July 27, 2017

Exactly what we needed to collect online convenience fees for certain services that can be purchased in our store at a lower cost to us. The developers responded with a fix for a problem with tracking changes in the cart after the fee had been applied and now we're very happy with the additional options that this app gives us. Highly recommended if you have a retail store and want to encourage in-store purchases for local services.

April 14, 2017

App works perfectly and makes it so easy to offer up sell items along with gift wrapping for our customers. The support is beyond amazing! Every question and request was answered quickly, accurately and very professional. I would highly recommend this app to anyone running a store that needs to offer add-ons or up sells on their products.

April 3, 2019

Quickly responded to my request and changed an issue within a day! Super appreciative and very happy with the customer service/product. Edit - months later they still support us and the app. They are very helpful and responsive in development support, and were quick to address and solve any bugs that our template caused. Great team!

March 16, 2016

When 3M introduced a new premium Paint Protection Film product (ProSeries), we were looking for a way to offer the upgrade on all our kit products. Shopify limits variants to three, so this App saves a major rebuild of our site. Product Fee allows us to offer the upgrade. The option to upgrade appears when a kit is added to the shopping cart. We found set up of the app rather complex, and there were some bugs to work out, but MageWorx took care of all the issues with prompt responses. They are easy to deal with, professional and follow through. Thanks again.