Upcharge Surcharge Fees Tariff
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Great app and really great support which is a deal breaker! Thanks!
Hello, Thank you so much for your 5-star review! We are thrilled to hear that you had a great experience with our app. Your kind words mean a lot to our team, and we are so grateful for your support. We always strive to provide the best service possible, and it's fantastic to know that we met your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out.
A simple and clean app for that works as it should – perfect for small cart add ons. It didn't install and seamlessly as I would have hoped, but I'm guessing that was more of a theme issue then their app. Angie was great at getting me setup and the module placed exactly where I wanted.
Thank you for the positive review! We’re glad to hear the app is working perfectly for your cart add-ons. We understand that theme integrations can sometimes be tricky, but we are always committed to ensuring the setup is exactly how you want it. Wishing you great success with your store
The app loading takes a long time. sometimes 15-20 seconds. I would love to be able to charge different amounts per state. Doesn't work in the Shopify Shop. which is a big deal.
Hello, Thank you for your feedback. As a rule, the app loads quite fast, especially if you are using "fixed"-priced ones. Percent-based ones may take a bit longer to load as it's required to calculate the price in the background and cache the fee. Also, the performance can be affected by other scripts loading in the cart. You can create several separate fees and make them work for different states using the "Locations" setting. As for the "Shop" app by Shopify, it doesn't allow integrations. We would be happy to make our app work there, but we cannot do that. If you experience any difficulties while using the app or have any questions, you can always contact our support team. We'll do our best to assist.
Spent 2 hrs trying to set this app up today and had no success. I watched every video, chatted with Shopify and reached out for support. No one was able to help me set up % based fees in my store. Don't waste your time or money with this app. Shopify cannot make this app work even. This is a genuinely awful user experience and none of the content provided helps install this app.
Hello, We are sorry for the inconvenience you experienced with the app setup. The app usually comes with automatic installation. However, if the target theme has some specifics (unique selectors or external custom code integrated), additional actions may be required to get the app up and running. As a rule, it's required to add theme selectors to the app settings. We offer free installation/configuration services and try to process all inquiries timely. However, due to the location of our development office (Europe) and time zone differences, there is a chance we may get back with a minor delay. Again, we are truly sorry for that. If you ever decide to give the app another try, please feel free to contact us.
The app works great and the customer services is fantastic. We reached out to them regarding an issue we were having and not only did they solve it promplty but they also went above and beyond to configure the settings to make the uncharge appear better on our website, it was greatly appreciated!
App works perfectly and their support team are knowledgeable and helpful. Very responsive and fast on resolving issues. Thanks a lot!
Does what it needs to do and good quick support. Fixed issue on the same day
Their support team is very helpful, provided quick response and solution. It helps us solved the pickup locations with different shipping fee issue. The app is interface user friendly, only few steps settings. Great app.
Very responsive and fast customer service team. App works great and we will keep using it for the long term. It is pretty much complicated what it does, but happy to see how great it works.
The App works as it should. But the Support is stellar! I have been in contact with them due to various very specific issues and they were not only kind and helpful but also incredibly fast. This made using the App an absolute pleasure.
Does exactly what it is supposed to do. I had one small problem with the surcharge not being required for certain people, but their team fixed it promptly. Thank you!
Thank you for the 5-star review! We're glad to hear the app is doing exactly what you need. Our team is always ready to jump in and fine-tune those specific requirements to make sure everything works perfectly for your store. We appreciate your feedback and are happy to help anytime
This app doesn't look very good in the shopping cart. It also duplicates and generates its own products, so thats a mess. It also adds its own filters to your collections, also a mess.
Thank you for your feedback. We’ve been working hard to make our fee integration much cleaner and to prevent any interference with your collection filters or product database. We are committed to improving our app's performance and we are looking forward to having you back to resolve your issue as soon as possible.
We use this to add extra shipping fees for split shipments (we have a lot of pre-orders mixed with in-stock items). It works great, and we've been super impressed with their customer service. They helped fix some things on our cart so the app would work better and did a fantastic job!
Great App, works perfectly. Lots of setting options to suit your needs. Top support if help needed.
Love this app! Perfect for our Cart Fees. Customer service and support is top notch and amazing! Thank you for a great app!
Thank you so much for the 5-star review! We’re incredibly happy to hear that the app is the perfect fit for your cart fees. Providing top-notch support is our priority, and your kind words truly motivate our team. We’re glad to have you with us - wishing you continued success and happy selling
Support is excellent and highly responsive, but truly the app is a bit quirky. If you use a hidden fee that is % based, your customers may see an extremely high amount of products in their cart, which I think will really hurt conversions.
Thank you for the review and your kind words about our support! We understand your concern regarding the number of line items in the cart. We are constantly working on making our fee logic cleaner and more seamless to ensure it never affects your conversion rates.
No one is helping me. I have sent two emails. The app is activated but the shopping cart shows nothing. The app does not do anything. Be aware of scam.
We are sincerely sorry for the delay in response and the frustration this has caused. We take your feedback seriously and can assure you that this is not a scam; it’s likely a theme integration issue that can be fixed in minutes. We are looking forward to having you back to resolve your issue as soon as possible
Great app with a really good backend and options for fees. We are using it for bottle fees in Germany. The support team is quick and helped with the requests I had. Thank you so much. Keep on the great work :-)
The service for this app is outstanding. We had an issue with how the charge was being displayed to the customer and within a day they had it fixed and looking just how we wanted it to.
These stars are for Angie & Valentin. Good customer service! Got help troubleshooting a problem within minutes of my request.
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