UpCharge Fees Addons Surcharge

July 10, 2019

We had an issue placing a Processing Fee on our website. Sent a email and it was fixed within minutes. Customer Service was awesome and we are still ahead of schedule of posting our store to the web! Thank you!!

June 14, 2019

I'll start off by saying, this is app is an extremely easy tool to use. We got this app to add a credit card fee to every purchase and although it didn't quite line up with our other fees, customer service fixed the issue right away and they even coded a custom tooltip for us. Fast, convenient customer service, for an excellent tool.

June 11, 2019

The team behind the app is tremendously helpful. I am super satisfied the app, the help support I have received, and the timeframe in which it was delivered. I would recommend this application as an addition to anyone's ecommerce site.

March 10, 2021

app mostly works, has some slowness about it and can sometimes bug out, but working with developer as it happens to work out why

June 10, 2019

I wanted to be able to apply the processing fee for International customers that utilize Paypal. I don't want to build the fee into my product price. After watching the video I downloaded the app but was later told by support that this was not possible. Nice try.

April 17, 2019

The app works as expected. Since we had a custom theme we needed assistance getting it setup but the staff was helpful and able to install and customize it quickly for us. Thank you!

April 10, 2019

Although we had some special requirements, the customer service responded always with quick and competent solutions.

March 31, 2019

This app was a huge waste of time. They edited code on our theme and the app did not work properly. After we reverted to saved version it caused a lot of other problems which cost us 20+ hours to fix!! I would not recommend this app for the following reasons. 1. We were very clear about how we wanted a handling fee added to our website and was told it was possible. Once we downloaded the app and gave them access to our code they made changes and told us the fee was possible but not in the way we had wanted (after messaging with their support and confirming it was possible before giving them access to our code). I found this to be dishonest and an attempt by them to sell us the app instead of being honest upfront. 2. The app requires you to change the code of your store. This is the only app i have found that requires you to change code in your theme. Most professional apps are developed in a way that does not require this. 3. No live support. When the function did not work properly there was no way for us to reverse the changes, we had to wait for them to get on line and trust they would fix it. Only email back and forth after hours of waiting. 4. The handling fee function did not work the way they sold it to us. Orders under $50 were supposed to have $5 handling fee. We tested it multiple times adding items to the cart and removing items and the fee is not consistent. There were times the cart was over $50 and it would add the fee. There were times the cart was under $50 and it would not add the fee. Unprofessional app and sold in dishonest way. If they only told us the app would not do exactly what we wanted it would have saved everyone time and one less negative review. Instead they were more concerned with getting another download and monthly fee. Their 4.3 rating says a lot. After a lot of trial and error with shopify apps I won't be using any apps with less than 4.9 going forward.

April 16, 2019

good support.......................................................................................:)

Feb. 26, 2019

I sell beverages and was able to use this app to add a bottle deposit fee to my cart. There are small things that could be improved but the core of the app works great. Support was fantastic. I'd recommend this app!

Feb. 25, 2019

This app definitely does what it says, and once its all configured it works great! However, it took a bunch of trial and error and time with support to make it work the we intended. I would give it a 5 star rating if they fixed their documentation so it was clear. Here are a couple of things we learned: 1) If you are going to use this for handling fees or fees that apply to every product, then you'll be using the HIDDEN FEE type, to make it work correctly you need to make sure to click the "DEFAULT" button for every one of the hidden fee type or they won't be applied, even when you rule would appear to do so. This is no where in the documentation, but should be. 2) You cannot affect the sort order or where the fees are shown in the cart, so they are not group or placed in alphabetical order. This means that the cart looks a little random. We wanted the fees to be shown after the products they applied to, but were told no can do! It really doesn't make any sense, and I'm sure if you could edit the code for your cart you could figure it out. Other than these the app works well and does as its advertised!

Dec. 19, 2018

I have had this APP for over a year, and it works wonderfully! The customer service is Awesome!!! Whenever I had a question or needed something, they always get back very fast, and go above and beyond!! Great Job!! Thank you!!

Dec. 3, 2018

App is flexible and easy to use. Provides a wide range of configurations options to manage fees across different product sets, The support department is excellent, Quick to respond and fast to resolve.

Nov. 25, 2018

The staff was amazing, until Black Friday, when they were unresponsive, and the app stopped working properly. It failed to charge a processing fee on every cart, it randomly charged the fee even when all the settings were correct (the staff at MageWorx set up the fee for my store themselves.) Pretty unhappy with this situation at the moment.

Nov. 15, 2018

This app allows us to add a mandatory processing fee. Works great and the staff is very responsive.

Nov. 6, 2018

Exactly what I was looking for to charge processing fees on my Event Products. Includes the ability to easily add IF statements to narrow in the product types to charge fees on with control over how to display that fee to the customer. Thanks!

Nov. 2, 2018

Avoid this app. For every item fee you want to add it creates an entirely new/separate "product" that appears in your cart, which is unbelievably ugly and confusing to customers. So if you've got 10 actual products in your cart, you've also got 10 fee "items" in your cart, on the receipt/invoice, etc. It's a really poor way to go about adding item fees and it blows me away that anyone thought to create an app around it. Granted, it is probably this way due to their inability to do anything on the Checkout pages (Shopify rules), but its still a pretty awful. It also creates an unbelievable number of products in your database. I only have 7 real products and I've already spent the last 15 minutes deleting, literally, hundreds of these things. I'm giving this two stars because the support can be helpful. They did a good bit of customization for me, perhaps knowing how awful their app is, but in the end it just wasn't enough. I hired an expert who customized code in about 30 minutes that is lightyears beyond what this app does. And while support can be helpful, if you're in the US, beware -- they're in Belarus and so the end of their day is 11am PST, if you're lucky. So unless you want to wake up at 3am every day to try to get this working, you have to wait 24 hours, usually, for a response to any question you have. Pretty painful stuff. We were glad to be rid of it.

Oct. 26, 2018

We use this app to add a cart fee during checkout. It works quite well and the support team is super responsive! I wish there was a little more opportunity for customization (our cart fee needs more details to describe it and there is a strict character limit). The cart fees work by generating products, which can seem a little confusing on the backend, but the benefit is that the cart fee shows up everywhere we need it to (work orders, confirmations, etc.). Overall would recommend this for a solution to cart fees and we have definitely seen this app pay for itself with the increased revenue.

Oct. 22, 2018

This app helped us customize our fees upon checkout. We were able to combine a flat rate with a percentage of the order total very easily. We also have control of changing those rates and percentages in real time. As for the service, it was fantastic. They made several customizations to make the app compatible with our site free of charge. Really appreciate the quick communication and follow through!

Oct. 22, 2018

This app is great. We provide a somewhat niche service to our customers which requires us to have a little flexibility with how we charge our customers. This app provides just that. Customer service is friendly, quick, and extremely helpful. They were also very patient with us since we have very little understanding of coding and the technical side of Shopify in general. We would definitely recommend this app to any shop owners needing extra flexibility and freedom with charging their customers.