Adam Lambert Official Store review for UpCharge Fees Addons Surcharge
Nov. 7, 2021
Nearly 20 orders did not have fees attached before checkout and it cost us hundreds of dollars out of our own pocket in costs that we cannot pass along to our high-profile client. Development support provided an explanation that doesn't align with our testing and apologized for "possible inconvenience" regarding transactions that had already been completed.
Hello, Thank you for your feedback. We are truly sorry for the issues you've faced with. Our devs have checked the app performance on several accounts and locations. The app itself is configured and functions as expected. There are no elements incompatible with the app at your store such as dynamic checkout buttons or ajax cart drawer. These are the most common reasons for failures. In your case, the most probable reason is the fact the clients clicked the "Checkout" button too quickly before the cart page has fully loaded. Even if you weren't able to reproduce this on your end while testings, it's still possible and depends on the client's network connection speed. Please feel free to address us if you have any further concerns. Thank you.
Fees, surcharges, and add-ons to increase your sales and AOV