tickster.ca review for UpCharge Fees Addons Surcharge

Feb. 4, 2020

Wrote a review earlier regarding no response from the team and issues with the app. However that was fully my mistake and i created multiple tickets for them with different emails. The app devs are super responsive, followed up with my review and I was able to see how I caused confusion due to multiple emails. They resolved the issue I was facing right away with their developers. And not only that they found an issue I may have faced because of how my website is set up and they proactively looked to resolve that. Even though it wasn't something that they needed to do. I've tested multiple apps, paid a developer to custom code a feature that didn't work. And out of everything this is the best for the function I was looking for. The app is great and it works for what I'm looking for and i give it a 5/5. But the app developers and support team really impressed me with their level of support and I would give them a 10/5. They went beyond what I would have expected and I will definitely use another app by this team if it fits my needs.