Electric Kicks review for Boost AI Search & Filter
April 4, 2023
I recommend not using this app if you are a corporate customer or have a store with high turn over. We have been using it for a year and there has been nothing but issues). This app prevented google from crawling our collection pages, and cost us tens of thousands of dollars in lost revenue. Additionally, we have been trying to fix issues where it would allow google to crawl hundreds of thousands of URLS. The issues with this app are big, beware. We are uninstalling it, I highly recommend you check your google search console if you have installed it. Update April 5: Their team have been in communication, however nothing has been fixed as at April 5. They said that this is a "app wide" issue, and they are working on a fix. It's now been over two weeks and we still our collection pages are not indexed.
Hi Electric Kicks team, Thank you so much for taking your valuable time on raising this concern with us. First of all, we are truly sorry for the inconvenience this might have caused you and we definitely understand your frustration. - Regarding your comment about our support speed, it seems that there has been a miscommunication between the two parties. We double-checked all the emails we have been contacting with your developers recently regarding the issues and all our responses were less than 2 hours. We just sent an email to you to clarify this, please let us know if we missed any requests from the team. - Regarding the SEO concern, we also clearly informed the solutions for your developers to fix the issues as the code was not from our app. But unfortunately, we did not hear back from them so it was truly hard for us to support you further. In addition, we contacted Shopify about the SEO issue last week and are still waiting for their response. Meanwhile, our technical team is currently working hard on this and figuring out the best solution for you from our side. We appreciate the opportunity to work with you and hope to be able to resolve the issues as soon as possible. Your kind collaboration is much appreciated! Kindly, Boost Team
