Boost AI Search & Filter
#1 Shopify AI Search & Filter app | 14,000+ users
Rating
4.7
feedback
1,859
chart
#68
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
1%
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Less than a month
10%
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Less than a year
43%
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More than a year
45%
Reviews Summary
The reviews for the Boost Shopify App are overwhelmingly positive, with users praising the quick and responsive customer support team. Many users have highlighted the ease of communication with the team and the helpfulness of the support in resolving issues. The app itself is described as easy to use, with great features for improving site search, navigation, and product filtering. Users appreciate the continuous updates and evolution of the app, as well as the customization options available. However, there are a few negative reviews mentioning issues with pricing transparency, slow response times, and difficulties in customization after theme upgrades.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 16, 2024
I will lead off with this, as a web developer with many clients, I always recommend Boost as the ideal app for Search/Filtering, but even more importantly product recommendation widgets. There are so many apps out there that do similar functions, that's just the reality. It is how to decide which rises to the top as the cream of the crop, and that'ss 100% Boost. Coming from a very pricey competitor, LimeSpot, Boost blows them out the water with value and most important and above all, customer service and technical support. Aside from the stunning application itself, the support is top-tier. I have been using Boost with all of my clients for almost 5 years now. What I've come to learn is their stuff works amazing out of the box, but with the help of their support team, works even more amazing applied to how you need it. I have been working with Joseph closely to help optimize and improve the out-of-box function of these widgets to cater towards my customers and optimize upsell on our site. He's been amazing, prompt, detailed and understands exactly what I am trying to do. It has been outstanding working with him and watching him turn my ideas into reality. Our widgets are very fine tuned now, and our sales are being driven. I will continue to recommend Boost to all my clients and look forward to working with Joseph to make that a reality one by one. Thanks Joseph!
May 16, 2024
TERRIBLE SUPPORT. Their "live" chat is a joke...their response is slow or not at all to email. FOUR REQUESTS to try and solve a simple issue and it's still not resolved. Inability to respond or solve issues even after providing video and screenshots. Clearly their support is overseas as when they do respond it's in the middle of the night here in the U.S. DO NOT USE!!!!! Maybe now they'll respond. this is what you get when paying them over $200 a month?!
Hi The Light Shop Team, Thank you for taking the time to share your feedback with us. We are very sorry to hear that you did not have a great experience. Upon reviewing our records, it appears that our support agents promptly responded to all of your concerns within 24 hours. However, we have not received any feedback from you since then. We understand that our previous emails may have been overlooked or filtered into your spam or promotions folder, which might explain the lack of communication. We want to assure you that we are fully committed to providing reliable support to all our users. To address your concerns more effectively, our team has sent a new follow-up email to ensure we can assist you further. Could you kindly check your inbox and spam folder? We are looking forward to hearing from you soon. Best regards, The Boost Team
May 15, 2024
Terrible support AND does not fully uninstall! Boost leaves snippets of code and will seriously mess up your formatting. Lost sales and days of work.
Hi Nic Pouch UK Team, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused and understand your frustration. We'd like to share that upon uninstalling the app, all Boost widgets and the core app embed - Boost Core (New) - will automatically be removed from the theme where they were added. As per the instructions provided via email, you simply need to re-enable your theme's original product grid, collection banner, and search results. It's possible that these elements were hidden while using our widget. We understand that some themes might be complicated to work with and we are fully committed to supporting you in returning to your theme's original setup. We have sent a follow-up email to provide further assistance. Could you please check it? Once again, thank you for your cooperation, and we eagerly await your response. Best regards, The Boost Team
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