Boost AI Search & Filter
The Boost AI app has received a mix of positive and negative reviews from users. Positive aspects highlighted include excellent customer support, fast responses, and knowledgeable staff. Users appreciated the app's customization options and its ability to improve search and filter experiences on Shopify stores. The support team was praised for being responsive, helpful, and efficient in resolving issues. However, some negative feedback mentioned instances where the app caused problems such as setting products to 'no index' on Google search console, leaving behind code after uninstallation, and impacting mobile display settings negatively. Additionally, there were complaints about slow support responses and issues with pricing and setup.
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The support team responds quickly.
The customer support team was very helpful in assisting us to trace and resolve the issue we encountered
The other day, we encountered an issue where the prices we had set in the marketplace were not displaying correctly on the collection page when the language was switched. When we contacted support, they responded promptly despite the time difference with Japan, and we were able to resolve the issue relatively smoothly. In the past, with other apps, it sometimes took about a week to resolve issues, so this support system was a huge help. We are very satisfied that they were able to resolve the issue on the same day we contacted them. Thank you for your prompt and courteous support.
Hi Seilin & Co, We're glad that the team can pull off cross-timezone support that actually moves fast! Boost is built with global selling in mind, with a bunch of features serving that purpose, such as Merchandising by Markets and Displaying bundles by Markets. Whether you're running multiple languages through Shopify Markets or managing international pricing via Global-e, things like collection page display and currency consistency are areas we take seriously. Excited to keep supporting your store as you grow across markets. Cheers, The Boost team
Hi MARAIS team, Thank you for taking the time to leave a review. Since no specific details were provided nor we found any recent pending issues with your store, we'd really appreciate the opportunity to better understand what happened and how we can help. Our team is always happy to review any concerns and work with you toward a resolution. We have also sent follow-up emails and look forward to assisting you further. Best regards, Boost team
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