Boost AI Search & Filter

Hi StringKing Team, We appreciate your time to provide us feedback! We understand your concerns about pricing. To clarify, the base plan price has not changed. The increase occurred because your product count exceeded your current plan's limits, which required an upgrade. At the time, we reached out to discuss possible solutions and followed up twice but didn't hear back from you. Our goal has always been to support you and find a workable arrangement as your needs evolved. If you're open to it, we'd still be happy to review your case and explore a suitable option based on your current setup. Kind regards, Boost Team

Hi COEUR DE LION (Italy) team, Thank you for your feedback. We truly appreciate you bringing this to our attention. After we carefully investigated your case, the history showed that our team replied within 2 minutes to request the affected theme, but it seems our message may not have been seen. We checked your live site and the collection pages are currently loading normally. Could you please let us know which theme version was affected and approve the Collaborator Request sent to your store? We’ve also been following up since Feb 18 but haven’t received a response yet. Please kindly check your inbox and in-app chat for our latest message, and let us know if you’ve received them. Thank you. We look forward to assisting you further. Best Regards, Boost Team

Hello Baby Little Planet team, Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. After carefully reviewing our records, we were only able to locate one inquiry submitted on January 28. We take all reports seriously and want to ensure that no concern goes unresolved. If there were any additional issues raised that we may have missed, could you please share more information or any related details so we can investigate further right away? In the meantime, we have been actively working on the technical matter you raised on Jan 28, and we’re pleased to inform you that the issues have now been resolved. Our team member has also reached out to you directly to provide further assistance and ensure proper follow-up. We truly value your feedback and take it seriously as we continuously work to improve our service. Please don’t hesitate to let us know if there is anything else we can help with. Best regards, Boost team

Hi ANTIPODE Team, Thank you for your feedback. After reviewing your account, we can see that the app was installed for approximately 2 hours, and we did not receive any support requests during that time. Follow-up emails requesting additional information have been sent to your team so that our technical team can better understand and have appropriate solutions for the concerns you mentioned. We look forward to your response so we can promptly review the case and address any issues to ensure your store performs as expected. Best regards, Boost Team

Hi Barnacle Records Team, Thank you for taking the time to leave a review. After carefully checking our support history, we couldn’t find any messages from your store. It appears the app was installed only briefly. We’re sorry if anything was unclear or didn’t meet your expectations during that time. We’ve also reached out to you via email to follow up directly to explore about the concerns you might be having. Please kindly check your inbox when you have a moment. If you were expecting certain features or transitioning from another app, we’d be happy to walk you through what’s available and help get everything set up smoothly. If you need any assistance, you can reply to our email or contact us anytime at [email protected]. We’re always here to help. Kind regards, Boost team

Hi HolyClothing team, Thank you for sharing your feedback. We completely understand how you might be feeling, and we’re genuinely sorry that your experience didn’t meet your expectations. After carefully reviewing your case, our records show that our support team responded promptly and provided full assistance following your initial request. It appears that our follow-up messages didn’t receive a response from your side, which may have led to some misunderstanding. Please rest assured that our app never makes any changes to your store’s settings or layout without your explicit permission. We also noticed there was a recent theme upgrade, which can sometimes introduce minor layout or display differences. You can easily adjust your preferred pagination and product display options directly through our visual editor — as we had shared in our chat instructions. We always encourage customers to use our in-app chatbox for the fastest and most convenient support. It includes a well-trained AI assistant that provides quick guidance and connects you to our human support team whenever you prefer. We’re also gradually moving away from email support to focus on chat-based assistance, allowing us to improve response time and provide faster resolutions. Our team has been actively following up via both email and chat, and we’re always here to help. We’d be happy to review your setup together and make sure everything is running smoothly on your end. Kind regards, Boost team

Hi Akzéntz team, Thank you for your feedback. We’re sorry to hear about your experience. Our team has already reached out to offer support, as we always strive to provide the best possible experience for our customers. We look forward to your response so we can assist you further. Kind Regards, The Boost team

We’d like to clarify how our pricing works. As a native Shopify product, we provide full support at no additional cost. Fees are only applied to advanced or heavily customized projects that require significant development work. We know you’ve been working with your Shopify agency, Dynamic Dreams, and are happy to collaborate directly with them to review the details further. Standard setup has always been free including our incredible support team, while charges apply only for complex customizations. We look forward to resolving this matter with you and your agency urgently.

Hi Mays Store team, Thank you for sharing your feedback. We truly understand your experience with the initial issue and the wait time, especially since it happened over the weekend when our team wasn’t available. As we explained in our support conversation, the issue occurred because the collection did not include products that matched the configured tag conditions. Our team resolved this for you at that time, and we’re glad that everything has been working smoothly since then. We greatly appreciate your feedback, as it helps us continue improving our service. Thank you again for your patience and support. Kind Regards, The Boost team.

Hi Setsy team, Thank you for sharing your feedback and for your interest in our app. After carefully checking our records, we haven't found any previous conversations where you reached out to us regarding the pricing plans. Perhaps there might be some misunderstanding, and we'd like to clarify with you as follows: Our free plan is available for stores with 25 products or fewer. You can find more details on our pricing page here: https://boostcommerce.net/platform/pricing, where adjusting the product count slider will update the price accordingly. Based on our system, your store currently has more than 25 products, which is why the free plan option isn't available during installation. To support you better, we've also sent an email to follow up and gather more details about your store's product count. This will help us explore a suitable trial period or plan that best fits your needs. If you didn't receive the email or have any questions in the meantime, feel free to let us know — we're here to help! Best regards,

Hi Health Ranger Store team, Thank you for sharing your feedback with us. We’re sorry for the delay in support due to the timezone gap and completely understand the frustration. We’re actively working on improving response times and strengthening our team training to better serve you. Regarding the search drawer on mobile, it was being covered by the theme’s announcement bar, which isn’t controlled by our app. Our team has already fixed this for you, along with the preorder button and back-in-stock settings. For the desktop instant search, our app offers layout options - we’d be happy to adjust them to best fit your needs. We’ve also reached out several times via email to offer further support but haven’t heard back. With the fixes in place and our team ready to help, we’re confident we can deliver the experience you expect and look forward to hearing from you. Kind regards, Boost team

Hi DAYLO team, Thank you for your feedback. As mentioned in our previous message to [email protected], our Technical Expert identified that the issue was caused by a search overlay originating from your theme, not coming from our app. To help you resolve the matter swiftly, our team went ahead and commented out the relevant CSS, which successfully resolved the issue, as you kindly acknowledged in our email exchange. We’ve also followed up via email to check if you require any further assistance. We're happy to help if there's anything else you need. Kind regards, Boost team

Hi Party Stuff team, Thank you for using our app and for taking the time to share your feedback with us! After carefully reviewing your store, we're happy to see that the app has been running smoothly with no issues since you started using it in July 2024. We understand that you've encountered some challenges after switching to a new theme recently. As we mentioned in our ongoing conversations, the new theme is unfortunately not on the list of popular themes that our app is compatible with, which we have transparently shared in our Help Center guide. We completely understand how important this is to you. Our technical team has put in significant time and effort to provide the best possible solutions, even though the theme is outside our supported list. We appreciate your cooperation throughout this process and hope to continue assisting you in resolving your concerns with everything we can do. Kind regards, Boost team

Hi 6 Rings Clothing Store, Thank you for sharing your review, we are sorry to hear about the issue you've experienced. Kindly be informed that our app is designed to operate within the product grid on collection pages and results pages only. It should have no impact on your navigation menu. We would appreciate the opportunity to better understand the situation and work with you to resolve any challenges you're experiencing. Our support team has already reached out to offer further assistance, and we look forward to hearing from you. Best regards, The Boost team

Hi valuable partner, Thank you for sharing your concerns with us. We understand your situation and appreciate your efforts as an affiliate partner. However, as we responded via emails and our chat platform; after reviewing your account, we found that you currently have 1 active referral only. According to our affiliate policy [https://boostcommerce.firstpromoter.com/], which requires a minimum of 3 active referrals for payout, your account doesn’t yet meet the threshold for commission disbursement. While we must adhere to this policy to ensure fairness across all our partnerships, please know that your commission will be processed as soon as the required criteria are met. We hope this clarifies the situation. Thank you for your understanding and continued partnership. Best regards, Boost team

Hi Computer Lounge Team, Thank you for your feedback. We apologize for any inconvenience you may have experienced while using our app. The Metafield feature is included in the default pricing plan, and we do support creating filters based on Metafield values. However, the additional Metafield slots you are requesting are a customization beyond the default offering. As mentioned in our documentation (https://support.boostcommerce.net/en/articles/9355700-filtering-products-by-metafield-value), customers can add up to 5 Metafields by default. Regarding Metafields, this attribute is not automatically shared with us when we sync data from your Shopify store. We need to create our own workflows to keep Metafield data updated and enable their use with our app. This requires us to dedicate resources to store and process the Metafield data accordingly. We hope this clarifies the situation. Our team has also sent a follow-up email, and we are excited to assist you further with your needs. Thank you and best regards, Boost Team

Hi The Light Shop Team, Thank you for taking the time to share your feedback with us. We are very sorry to hear that you did not have a great experience. Upon reviewing our records, it appears that our support agents promptly responded to all of your concerns within 24 hours. However, we have not received any feedback from you since then. We understand that our previous emails may have been overlooked or filtered into your spam or promotions folder, which might explain the lack of communication. We want to assure you that we are fully committed to providing reliable support to all our users. To address your concerns more effectively, our team has sent a new follow-up email to ensure we can assist you further. Could you kindly check your inbox and spam folder? We are looking forward to hearing from you soon. Best regards, The Boost Team