Boost AI Search & Filter

Hi SmileDent Team, Thank you for your feedback. We sincerely apologize for your recent experience. While we responded within 5 minutes, we understand that it may not have met your expectations during a busy time. Our goal is to provide timely and effective support to all our customers, and we regret that we fell short in your case. Our team has sent several follow-up emails to address your concerns more effectively. Could you please check your inbox and spam folder for that message? If you could provide more details about your concerns, we would be happy to assist you further. We appreciate your cooperation and look forward to hearing from you soon. Best regards, Boost Team

Hi valuable partner, Thank you for sharing your concerns with us. We understand your situation and appreciate your efforts as an affiliate partner. However, as we responded via emails and our chat platform; after reviewing your account, we found that you currently have 1 active referral only. According to our affiliate policy [https://boostcommerce.firstpromoter.com/], which requires a minimum of 3 active referrals for payout, your account doesn’t yet meet the threshold for commission disbursement. While we must adhere to this policy to ensure fairness across all our partnerships, please know that your commission will be processed as soon as the required criteria are met. We hope this clarifies the situation. Thank you for your understanding and continued partnership. Best regards, Boost team

Hi Ritzberg team, Thank you so much for your great collaboration in resolving the issue. We hope you have a great experience with the app and our Support team. Please don’t hesitate to reach out anytime you need our assistance, we’re always here to help! Sincerely, Boost team ====== Hi Ritzberg team, Thank you for your feedback, and please accept our apologies for any inconvenience caused. We would like to let you know that uninstalling the app will automatically remove all Boost widgets and the core app embed—Boost Core (New)—from your theme. You can easily restore your site by re-enabling your theme's original product grid, collection banner, and search results, as these may have been hidden while using our widget. We've also responded to your email after your first reach yesterday to grasp your issue better in detail, but haven't heard back from you yet. Upon checking, we see that your site has now displayed products correctly. Our team has just sent another follow-up email to offer additional assistance, so please check your inbox and let us know if you need any support. We are always here to help. Once again, thank you for your feedback. We look forward to hearing from you. Kind regards, Boost team

Hi Computer Lounge Team, Thank you for your feedback. We apologize for any inconvenience you may have experienced while using our app. The Metafield feature is included in the default pricing plan, and we do support creating filters based on Metafield values. However, the additional Metafield slots you are requesting are a customization beyond the default offering. As mentioned in our documentation (https://support.boostcommerce.net/en/articles/9355700-filtering-products-by-metafield-value), customers can add up to 5 Metafields by default. Regarding Metafields, this attribute is not automatically shared with us when we sync data from your Shopify store. We need to create our own workflows to keep Metafield data updated and enable their use with our app. This requires us to dedicate resources to store and process the Metafield data accordingly. We hope this clarifies the situation. Our team has also sent a follow-up email, and we are excited to assist you further with your needs. Thank you and best regards, Boost Team

Hi Aden Jewelry Team, Thank you for providing us with feedback. We sincerely apologize for any inconvenience caused. We'd like to share that upon uninstalling the app, all Boost widgets and the core app embed - Boost Core (New) - will automatically be removed from the theme where they were added. You simply need to re-enable your theme's original product grid, collection banner, and search results, as these elements might have been hidden while using our widget. We can see your site is now displaying the products properly. Additionally, we have sent a follow-up email to offer further assistance if needed. Could you please check your inbox? Thank you once again for using our app. We eagerly await your response. Best regards, Boost Team

Hi The Light Shop Team, Thank you for taking the time to share your feedback with us. We are very sorry to hear that you did not have a great experience. Upon reviewing our records, it appears that our support agents promptly responded to all of your concerns within 24 hours. However, we have not received any feedback from you since then. We understand that our previous emails may have been overlooked or filtered into your spam or promotions folder, which might explain the lack of communication. We want to assure you that we are fully committed to providing reliable support to all our users. To address your concerns more effectively, our team has sent a new follow-up email to ensure we can assist you further. Could you kindly check your inbox and spam folder? We are looking forward to hearing from you soon. Best regards, The Boost Team

Hi Nic Pouch UK Team, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused and understand your frustration. We'd like to share that upon uninstalling the app, all Boost widgets and the core app embed - Boost Core (New) - will automatically be removed from the theme where they were added. As per the instructions provided via email, you simply need to re-enable your theme's original product grid, collection banner, and search results. It's possible that these elements were hidden while using our widget. We understand that some themes might be complicated to work with and we are fully committed to supporting you in returning to your theme's original setup. We have sent a follow-up email to provide further assistance. Could you please check it? Once again, thank you for your cooperation, and we eagerly await your response. Best regards, The Boost Team

Hi Kayla's Garden team, Thank you so much for your candid feedback and we are sorry to hear about your concern. Please allow us to explain that when you delete the application, the Boost Instant search widget will be automatically removed from your theme, and your theme's original search box and search engine will be reinstated. To return to the theme's original product grid, please follow the instructions we have shared in our help center here (https://help.boostcommerce.net/article/727-how-to-revert-theme-setup). We always send an uninstallation guide to merchants' registered emails when they uninstall the app to ensure their theme works normally after uninstalling. Please rest assured that none of our app's code remains in your store. Furthermore, our team sent you an email with detailed instructions on how to revert to your theme's original product grid. We hope this clarification sheds light on the situation, and we eagerly await your response to the corresponding ticket. Best regards, Boost Team

Hi Urban Kit Supply Team, Thank you for your feedback. We apologize for any inconvenience and understand your frustration. To provide clarity, we would like to address the concern you encountered with the Instant Search Widget, it activates after our JavaScript (JS) file events have fully loaded. However, it takes only 1 second for the Instant Search Widget to become functional, as shown in the recording we shared. We are sorry to provide another version uninstallation guide and have resent the correct one. Our team also has followed up via email to ask for collaborator account to assist you further right then. Please feel free to respond to our email, and we will work promptly to resolve any questions or problems you may have. Regarding the subscription fee, please be assured that we don’t automatically charge it after the trial period. The charge is made by Shopify only when you choose a plan and approve the payment. Once again, thank you for using our app. We apologize for not meeting your expectations, we value your feedback and are committed to improving your experience. We look forward to your response and the opportunity to assist you further. Kind regards, Boost Team

Hi AMEKANA Team, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you've experienced and understand your frustration. Upon reviewing our records, it appears that one of our support agents already responded to your inquiry on 30th, Mar 2024 (02 days after your first email). Please be advised that our standard support is 24/6 and we always try our best to reply to our customers within one day. However, our team had a heavy workload during that day and we are sincerely sorry for letting you wait up to 2 days to get the reply. Also, it's possible that our email may have been overlooked or filtered into your spam or promotions folder. We are fully committed to providing reliable support to all our users, and we're more than willing to assist you further via email. Our team has sent a new email to follow up with your concern and assist you to get the issues fixed, kindly help us check and reply to our email, and we'll ensure to address your concerns promptly. Thank you again for your feedback and for staying with us! We are eager to resolve any issues you may have and improve your experience with our app. Kind regards, Boost team

Hi Stelth team, Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered while using our app. As we haven't had a chance to be informed about this issue from you yet, we appreciate you bringing it to our attention. We have reached out to you via email to assist you in getting your store up and running with our app. Please allow us to clarify that during the initial installation, the app automatically applies to your duplicated theme, not your live theme. This allows our customers to test the app's features and customize the layout on the duplicate theme without affecting the live theme. We have also provided step-by-step instructions in our Help Center page in case you decide to uninstall the app. This will help you remove any remaining app code and prevent potential bugs. Our team is dedicated to providing prompt assistance and maintaining transparency throughout the process. We eagerly await your feedback and would greatly appreciate it if you consider giving our app another chance. Kind regards, Boost team

Hi Unbuilt team, We appreciate your feedback and sincerely apologize for the inconvenience that you have experienced. Since we have recently updated our code base which has significantly improved our app's performance and user experience, the app is now embedded within the theme, necessitating changes to how our code is integrated. We have already sent you an email so we can assist you further with the theme visual matching. We are looking forward to hearing from you. Kind regards,

Hi Sentya Candle team, We are sincerely sorry if you have not had a great experience while working with our app. We are here to amend that! Upon reviewing our system, we noticed that you installed and uninstalled our app within 30 minutes on Jan 6, 2024, and at that time, we could see that the store only had 1 product. Additionally, we have not received any support requests or reports of issues from you regarding the app. We value your feedback and would appreciate the opportunity to assist you in getting your store up and running smoothly with our app. We have already sent you a follow-up email and would like to schedule a call with you to discuss your experience in more detail. Kind regards, Boost team

Hi Ellie Junior team, Thank you for your feedback! We understand the importance of providing timely support and sincerely apologize for any inconvenience caused. We have successfully resolved the infinite loading issue within the same day and have also responded to your email. However, it seems the notification email was sent to the registered store email address, which may have caused a misunderstanding. We have now resent the response to the email address you provided. Please review our response at your earliest convenience and let us know if you need any further support, we are always here to assist you! Kind regards, Boost team

Hi TRIZAL Team, Thank you so much for taking the time to leave us the review. We are sorry for any inconvenience caused while using our app. Since you have yet to provide us with any information about the issue you were having, we didn't have a chance to sort it out. Our team has sent you an email, kindly help us check and reach back to the email to provide us with more about your concern. We are looking forward to your reply and will be happy if you decide to give our app a go again. All the best, Boost Team

Hi VitalHome Finds team, Thank you for your feedback. We are sorry for the issues you’ve encountered with our app; we haven’t received any support requests from you yet. Please note that our latest V3 app can replicate 90% of the original layout of 15 different themes (Dawn included), but if you’re using a different theme or have customized the layout of an original theme, our theme setup will apply the default theme. Rest assured this does NOT affect your live theme after installing the app but duplicated theme only. Although the new layout may appear different, we do have a tool called “Edit Visual Design” in the “Theme” section that allows users to adjust and customize it with ease before publishing the theme. We have reached out to you via email to offer our support to make this happen. We eagerly await your response and would be delighted if you give our app another try. Best regards, Boost Team

Hello Avalonia Team, Thank you for your feedback. It appears that there might have been some misunderstanding along the way. Allow us to clarify. It's important to note that the installation and subscription processes are carried out and approved on your end, as we do not possess the authorization or access to approve any charges from your store. We also checked the amount of activities of your usage and they indeed appeared. When we initially received your email regarding the charged fee, our support agent promptly responded but it seems like it got lost in your mailbox. We also sent a couple more emails in the hope that they could reach you well this time. Could you please kindly check? Our commitment is to provide prompt assistance to all our customers, and transparency remains a core value for us. Should you have any additional queries or require further clarification, please do not hesitate to reach out. We are always available for continued communication. Warm regards, Boost Team

Hi Nella Team, Thank you for providing us with feedback. We sincerely apologize for any inconvenience caused. We are pleased to inform you that our team has implemented a solution and we have contacted you via email to discuss the details. We appreciate your collaboration and look forward to working together to enhance the overall experience. All the best, Boost Team

Hi ML Furs Team, Thank you so much for taking the time to provide us with feedback. We want you to know that we have received and acknowledged your concerns. Your feedback matters greatly to us, and we are committed to addressing any issue to ensure a seamless experience for you and all our users. Our team has reached out to you with a suitable solution. We await your response and value your collaboration in resolving this promptly to ensure your satisfaction. All the best, Boost Team