Boost AI Search & Filter

Hi HolyClothing team, Thank you for sharing your feedback. We completely understand how you might be feeling, and we’re genuinely sorry that your experience didn’t meet your expectations. After carefully reviewing your case, our records show that our support team responded promptly and provided full assistance following your initial request. It appears that our follow-up messages didn’t receive a response from your side, which may have led to some misunderstanding. Please rest assured that our app never makes any changes to your store’s settings or layout without your explicit permission. We also noticed there was a recent theme upgrade, which can sometimes introduce minor layout or display differences. You can easily adjust your preferred pagination and product display options directly through our visual editor — as we had shared in our chat instructions. We always encourage customers to use our in-app chatbox for the fastest and most convenient support. It includes a well-trained AI assistant that provides quick guidance and connects you to our human support team whenever you prefer. We’re also gradually moving away from email support to focus on chat-based assistance, allowing us to improve response time and provide faster resolutions. Our team has been actively following up via both email and chat, and we’re always here to help. We’d be happy to review your setup together and make sure everything is running smoothly on your end. Kind regards, Boost team

Hi Akzéntz team, Thank you for your feedback. We’re sorry to hear about your experience. Our team has already reached out to offer support, as we always strive to provide the best possible experience for our customers. We look forward to your response so we can assist you further. Kind Regards, The Boost team

We’d like to clarify how our pricing works. As a native Shopify product, we provide full support at no additional cost. Fees are only applied to advanced or heavily customized projects that require significant development work. We know you’ve been working with your Shopify agency, Dynamic Dreams, and are happy to collaborate directly with them to review the details further. Standard setup has always been free including our incredible support team, while charges apply only for complex customizations. We look forward to resolving this matter with you and your agency urgently.

Hi Mays Store team, Thank you for sharing your feedback. We truly understand your experience with the initial issue and the wait time, especially since it happened over the weekend when our team wasn’t available. As we explained in our support conversation, the issue occurred because the collection did not include products that matched the configured tag conditions. Our team resolved this for you at that time, and we’re glad that everything has been working smoothly since then. We greatly appreciate your feedback, as it helps us continue improving our service. Thank you again for your patience and support. Kind Regards, The Boost team.

Hi Setsy team, Thank you for sharing your feedback and for your interest in our app. After carefully checking our records, we haven't found any previous conversations where you reached out to us regarding the pricing plans. Perhaps there might be some misunderstanding, and we'd like to clarify with you as follows: Our free plan is available for stores with 25 products or fewer. You can find more details on our pricing page here: https://boostcommerce.net/platform/pricing, where adjusting the product count slider will update the price accordingly. Based on our system, your store currently has more than 25 products, which is why the free plan option isn't available during installation. To support you better, we've also sent an email to follow up and gather more details about your store's product count. This will help us explore a suitable trial period or plan that best fits your needs. If you didn't receive the email or have any questions in the meantime, feel free to let us know — we're here to help! Best regards,

Hi Health Ranger Store team, Thank you for sharing your feedback with us. We’re sorry for the delay in support due to the timezone gap and completely understand the frustration. We’re actively working on improving response times and strengthening our team training to better serve you. Regarding the search drawer on mobile, it was being covered by the theme’s announcement bar, which isn’t controlled by our app. Our team has already fixed this for you, along with the preorder button and back-in-stock settings. For the desktop instant search, our app offers layout options - we’d be happy to adjust them to best fit your needs. We’ve also reached out several times via email to offer further support but haven’t heard back. With the fixes in place and our team ready to help, we’re confident we can deliver the experience you expect and look forward to hearing from you. Kind regards, Boost team

Hi DAYLO team, Thank you for your feedback. As mentioned in our previous message to [email protected], our Technical Expert identified that the issue was caused by a search overlay originating from your theme, not coming from our app. To help you resolve the matter swiftly, our team went ahead and commented out the relevant CSS, which successfully resolved the issue, as you kindly acknowledged in our email exchange. We’ve also followed up via email to check if you require any further assistance. We're happy to help if there's anything else you need. Kind regards, Boost team

Hi Party Stuff team, Thank you for using our app and for taking the time to share your feedback with us! After carefully reviewing your store, we're happy to see that the app has been running smoothly with no issues since you started using it in July 2024. We understand that you've encountered some challenges after switching to a new theme recently. As we mentioned in our ongoing conversations, the new theme is unfortunately not on the list of popular themes that our app is compatible with, which we have transparently shared in our Help Center guide. We completely understand how important this is to you. Our technical team has put in significant time and effort to provide the best possible solutions, even though the theme is outside our supported list. We appreciate your cooperation throughout this process and hope to continue assisting you in resolving your concerns with everything we can do. Kind regards, Boost team

Hi 6 Rings Clothing Store, Thank you for sharing your review, we are sorry to hear about the issue you've experienced. Kindly be informed that our app is designed to operate within the product grid on collection pages and results pages only. It should have no impact on your navigation menu. We would appreciate the opportunity to better understand the situation and work with you to resolve any challenges you're experiencing. Our support team has already reached out to offer further assistance, and we look forward to hearing from you. Best regards, The Boost team

Hi valuable partner, Thank you for sharing your concerns with us. We understand your situation and appreciate your efforts as an affiliate partner. However, as we responded via emails and our chat platform; after reviewing your account, we found that you currently have 1 active referral only. According to our affiliate policy [https://boostcommerce.firstpromoter.com/], which requires a minimum of 3 active referrals for payout, your account doesn’t yet meet the threshold for commission disbursement. While we must adhere to this policy to ensure fairness across all our partnerships, please know that your commission will be processed as soon as the required criteria are met. We hope this clarifies the situation. Thank you for your understanding and continued partnership. Best regards, Boost team

Hi Computer Lounge Team, Thank you for your feedback. We apologize for any inconvenience you may have experienced while using our app. The Metafield feature is included in the default pricing plan, and we do support creating filters based on Metafield values. However, the additional Metafield slots you are requesting are a customization beyond the default offering. As mentioned in our documentation (https://support.boostcommerce.net/en/articles/9355700-filtering-products-by-metafield-value), customers can add up to 5 Metafields by default. Regarding Metafields, this attribute is not automatically shared with us when we sync data from your Shopify store. We need to create our own workflows to keep Metafield data updated and enable their use with our app. This requires us to dedicate resources to store and process the Metafield data accordingly. We hope this clarifies the situation. Our team has also sent a follow-up email, and we are excited to assist you further with your needs. Thank you and best regards, Boost Team

Hi The Light Shop Team, Thank you for taking the time to share your feedback with us. We are very sorry to hear that you did not have a great experience. Upon reviewing our records, it appears that our support agents promptly responded to all of your concerns within 24 hours. However, we have not received any feedback from you since then. We understand that our previous emails may have been overlooked or filtered into your spam or promotions folder, which might explain the lack of communication. We want to assure you that we are fully committed to providing reliable support to all our users. To address your concerns more effectively, our team has sent a new follow-up email to ensure we can assist you further. Could you kindly check your inbox and spam folder? We are looking forward to hearing from you soon. Best regards, The Boost Team

Hi Nic Pouch UK Team, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused and understand your frustration. We'd like to share that upon uninstalling the app, all Boost widgets and the core app embed - Boost Core (New) - will automatically be removed from the theme where they were added. As per the instructions provided via email, you simply need to re-enable your theme's original product grid, collection banner, and search results. It's possible that these elements were hidden while using our widget. We understand that some themes might be complicated to work with and we are fully committed to supporting you in returning to your theme's original setup. We have sent a follow-up email to provide further assistance. Could you please check it? Once again, thank you for your cooperation, and we eagerly await your response. Best regards, The Boost Team

Hi Urban Kit Supply Team, Thank you for your feedback. We apologize for any inconvenience and understand your frustration. To provide clarity, we would like to address the concern you encountered with the Instant Search Widget, it activates after our JavaScript (JS) file events have fully loaded. However, it takes only 1 second for the Instant Search Widget to become functional, as shown in the recording we shared. We are sorry to provide another version uninstallation guide and have resent the correct one. Our team also has followed up via email to ask for collaborator account to assist you further right then. Please feel free to respond to our email, and we will work promptly to resolve any questions or problems you may have. Regarding the subscription fee, please be assured that we don’t automatically charge it after the trial period. The charge is made by Shopify only when you choose a plan and approve the payment. Once again, thank you for using our app. We apologize for not meeting your expectations, we value your feedback and are committed to improving your experience. We look forward to your response and the opportunity to assist you further. Kind regards, Boost Team

Hi AMEKANA Team, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you've experienced and understand your frustration. Upon reviewing our records, it appears that one of our support agents already responded to your inquiry on 30th, Mar 2024 (02 days after your first email). Please be advised that our standard support is 24/6 and we always try our best to reply to our customers within one day. However, our team had a heavy workload during that day and we are sincerely sorry for letting you wait up to 2 days to get the reply. Also, it's possible that our email may have been overlooked or filtered into your spam or promotions folder. We are fully committed to providing reliable support to all our users, and we're more than willing to assist you further via email. Our team has sent a new email to follow up with your concern and assist you to get the issues fixed, kindly help us check and reply to our email, and we'll ensure to address your concerns promptly. Thank you again for your feedback and for staying with us! We are eager to resolve any issues you may have and improve your experience with our app. Kind regards, Boost team

Hi Unbuilt team, We appreciate your feedback and sincerely apologize for the inconvenience that you have experienced. Since we have recently updated our code base which has significantly improved our app's performance and user experience, the app is now embedded within the theme, necessitating changes to how our code is integrated. We have already sent you an email so we can assist you further with the theme visual matching. We are looking forward to hearing from you. Kind regards,

Hi Ellie Junior team, Thank you for your feedback! We understand the importance of providing timely support and sincerely apologize for any inconvenience caused. We have successfully resolved the infinite loading issue within the same day and have also responded to your email. However, it seems the notification email was sent to the registered store email address, which may have caused a misunderstanding. We have now resent the response to the email address you provided. Please review our response at your earliest convenience and let us know if you need any further support, we are always here to assist you! Kind regards, Boost team