Boost AI Search & Filter
Grow sales with search & discovery: search bar, product filter
Rating
4.7
feedback
1,578
chart
#799
All reviews
Review RSS Feed
April 6, 2026
We've been using Boost for quite a few years. While it is robust it's clear that this thing is held together by some bubble gum and masking tape. ANY CHANGE you want to make is THEME specific and you have to get a developer involved or their team. Want to block a page from appearing in the search results? BOOST has to change that manually. Want to automate things and use something like Launchpad to push a campaign theme live? YOU CAN'T. You'll have to enforce a code freeze, dupe the theme, get BOOST involved, and then manually switch it when it comes time for the campaign. They will have you in a timing and process chokehold. Look elsewhere because I know we are.
March 13, 2026
Be Warned - Expensive Setup, Poor Customer Service We chose Boost and paid for the Professional Plan plus the $500 setup service expecting a complete implementation. Unfortunately, key work is still unfinished and support from the Customer Success Manager has been non-existent. The developer we were working with has clearly been reassigned elsewhere. Given the additional fees for setup, premium support and customisation, this has been extremely disappointing. Boost is a powerful product, but it’s pointless if you can’t get the styling and configuration aligned with your brand. We chose Boost over a competitor because they have a UK presence and were extremely enthusiastic during the sales process. Unfortunately, once onboard the level of care dropped off significantly. After investing significant time and money into this platform, it has also been impossible to reach a senior manager to resolve the issue. At this point we simply want the level of support that we are paying for.
Hi Clothkits team, Thank you for your patience and for sharing your experience with us. Our team has reviewed your case and is already following up to provide further support with setup, customization and other feature-related requests, as well as follow-up communication, to ensure everything progresses as expected. Our team has also reached out to reconnect and move things forward with you directly. Please feel free to reply to our latest message at your convenience, we look forward to supporting you closely from there. Best regards, The Boost Team
March 3, 2026
The filter worked fine for our needs - and we spent hours / days of time getting everything perfect on our two websites - and then a few months later they massively increase the monthly subscription fees that made the app not value for money - so we moved elsewhere. Sure there are commercial decisions behind this - but it's very frustrating as a small ecomm brand to waste time like this - especially when the cost was going to be 4x originally planned for
Hi StringKing Team, We appreciate your time to provide us feedback! We understand your concerns about pricing. To clarify, the base plan price has not changed. The increase occurred because your product count exceeded your current plan's limits, which required an upgrade. At the time, we reached out to discuss possible solutions and followed up twice but didn't hear back from you. Our goal has always been to support you and find a workable arrangement as your needs evolved. If you're open to it, we'd still be happy to review your case and explore a suitable option based on your current setup. Kind regards, Boost Team
Feb. 18, 2026
App support is really slow. App is crashing our collection page. App cant be deinstalled.
Hi COEUR DE LION (Italy) team, Thank you for your feedback. We truly appreciate you bringing this to our attention. After we carefully investigated your case, the history showed that our team replied within 2 minutes to request the affected theme, but it seems our message may not have been seen. We checked your live site and the collection pages are currently loading normally. Could you please let us know which theme version was affected and approve the Collaborator Request sent to your store? We’ve also been following up since Feb 18 but haven’t received a response yet. Please kindly check your inbox and in-app chat for our latest message, and let us know if you’ve received them. Thank you. We look forward to assisting you further. Best Regards, Boost Team
Feb. 4, 2026
I wish i give this app a 0 star. spend AUD $1000 on this app. but the app does not work properly. raise enquiry but almost 2 months have not fixed the issue yet. very disappointed
Hello Baby Little Planet team, Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. After carefully reviewing our records, we were only able to locate one inquiry submitted on January 28. We take all reports seriously and want to ensure that no concern goes unresolved. If there were any additional issues raised that we may have missed, could you please share more information or any related details so we can investigate further right away? In the meantime, we have been actively working on the technical matter you raised on Jan 28, and we’re pleased to inform you that the issues have now been resolved. Our team member has also reached out to you directly to provide further assistance and ensure proper follow-up. We truly value your feedback and take it seriously as we continuously work to improve our service. Please don’t hesitate to let us know if there is anything else we can help with. Best regards, Boost team
Dec. 11, 2025
This is honestly the worst app i have tried on shopify (I have 7 stores), After installing it, the app screwed up all my mobile display settings and somehow overtook what had been a great layout and display. Second, it randomly started hiding a bunch of products when i added new ones, and third it slows the store down a ton. Overall terrible and would never recommend.
Hi ANTIPODE Team, Thank you for your feedback. After reviewing your account, we can see that the app was installed for approximately 2 hours, and we did not receive any support requests during that time. Follow-up emails requesting additional information have been sent to your team so that our technical team can better understand and have appropriate solutions for the concerns you mentioned. We look forward to your response so we can promptly review the case and address any issues to ensure your store performs as expected. Best regards, Boost Team
Dec. 3, 2025
Hi Barnacle Records Team, Thank you for taking the time to leave a review. After carefully checking our support history, we couldn’t find any messages from your store. It appears the app was installed only briefly. We’re sorry if anything was unclear or didn’t meet your expectations during that time. We’ve also reached out to you via email to follow up directly to explore about the concerns you might be having. Please kindly check your inbox when you have a moment. If you were expecting certain features or transitioning from another app, we’d be happy to walk you through what’s available and help get everything set up smoothly. If you need any assistance, you can reply to our email or contact us anytime at [email protected]. We’re always here to help. Kind regards, Boost team
Nov. 10, 2025
Truly incompetent support, they turned off infinite scroll, then denied the fact. Changed collection layout from 3 items per row to 2 items per row without permission. When confronted, they stopped answer our emails. They're the kind of company that claims their support email is unattended (again, not true) and tries to force you into a chat bot. If you value your time and sanity, stay away...
Hi HolyClothing team, Thank you for sharing your feedback. We completely understand how you might be feeling, and we’re genuinely sorry that your experience didn’t meet your expectations. After carefully reviewing your case, our records show that our support team responded promptly and provided full assistance following your initial request. It appears that our follow-up messages didn’t receive a response from your side, which may have led to some misunderstanding. Please rest assured that our app never makes any changes to your store’s settings or layout without your explicit permission. We also noticed there was a recent theme upgrade, which can sometimes introduce minor layout or display differences. You can easily adjust your preferred pagination and product display options directly through our visual editor — as we had shared in our chat instructions. We always encourage customers to use our in-app chatbox for the fastest and most convenient support. It includes a well-trained AI assistant that provides quick guidance and connects you to our human support team whenever you prefer. We’re also gradually moving away from email support to focus on chat-based assistance, allowing us to improve response time and provide faster resolutions. Our team has been actively following up via both email and chat, and we’re always here to help. We’d be happy to review your setup together and make sure everything is running smoothly on your end. Kind regards, Boost team
Oct. 27, 2025
We’ve been relying on another app by this same company for a major product launch, a critical moment for our business. Their system completely failed to deliver what we've been paying for, leaving thousands of customers uninformed and resulting in significant revenue loss. Despite identifying the issue ourselves and repeatedly explaining it to their team, we were ignored for days. Only after they fixed another unrelated bug did they finally acknowledge the very problem we had flagged from the start, without so much as an apology or recognition of our earlier reports. It’s now been over four weeks, and the app still isn’t working properly. We’ve lost tens of thousands of dollars in sales due to their negligence and lack of communication. We've been forced to install Boost AI, (and charged, due to their team not able to fix the issue within the trial period length), to get responses to our issues in their other app. If your business depends on reliable and responsive customer support, when you trully need it, stay far away from this company and any of their apps. It’s been one of the most frustrating and costly experiences we’ve had with any Shopify integration, over the past 9 years.
Sept. 24, 2025
Hi Akzéntz team, Thank you for your feedback. We’re sorry to hear about your experience. Our team has already reached out to offer support, as we always strive to provide the best possible experience for our customers. We look forward to your response so we can assist you further. Kind Regards, The Boost team
Sept. 16, 2025
these people will charge you upwards of $500 to $1000 on top of monthly subscription fee to do minor adjustments to there filters menus, STEER AWAY if you don't want to be robbed by their monopolistic policies and fees. Literally coming out with UNIMAGINABLE and RIDICULOUS quotes for simple tasks out of their back side.
We’d like to clarify how our pricing works. As a native Shopify product, we provide full support at no additional cost. Fees are only applied to advanced or heavily customized projects that require significant development work. We know you’ve been working with your Shopify agency, Dynamic Dreams, and are happy to collaborate directly with them to review the details further. Standard setup has always been free including our incredible support team, while charges apply only for complex customizations. We look forward to resolving this matter with you and your agency urgently.
Aug. 23, 2025
The app is not working properly, the customers can't find the products and the support can't help with the issue! It's an expensive app, but the support is really bad.
Hi Mays Store team, Thank you for sharing your feedback. We truly understand your experience with the initial issue and the wait time, especially since it happened over the weekend when our team wasn’t available. As we explained in our support conversation, the issue occurred because the collection did not include products that matched the configured tag conditions. Our team resolved this for you at that time, and we’re glad that everything has been working smoothly since then. We greatly appreciate your feedback, as it helps us continue improving our service. Thank you again for your patience and support. Kind Regards, The Boost team.
Aug. 13, 2025
States free plan available. There is no free plan available.
Hi Setsy team, Thank you for sharing your feedback and for your interest in our app. After carefully checking our records, we haven't found any previous conversations where you reached out to us regarding the pricing plans. Perhaps there might be some misunderstanding, and we'd like to clarify with you as follows: Our free plan is available for stores with 25 products or fewer. You can find more details on our pricing page here: https://boostcommerce.net/platform/pricing, where adjusting the product count slider will update the price accordingly. Based on our system, your store currently has more than 25 products, which is why the free plan option isn't available during installation. To support you better, we've also sent an email to follow up and gather more details about your store's product count. This will help us explore a suitable trial period or plan that best fits your needs. If you didn't receive the email or have any questions in the meantime, feel free to let us know — we're here to help! Best regards,
March 18, 2026
** NEW UPDATE BACK TO 1-STAR ** IF YOU HAPPEN TO CHAT WITH MAX DO NOT EVEN TRY. SIMPLY RUNNNNNNN FOR YOUR LIFE. HE WILL WASTE YOUR HOURS AND HOURS AND NOT COMPREHEND EVEN BASIC THINGS!!!!!!!!! ** NEW UPDATE BACK TO 1-STAR ** *ANOTHER UPDATE: THEY TAKE 5 to 15+ minutes between each of their replies and this gets infinitely worse since most reps are going in CIRCLES vs. being on topic* {BOOST TEAM IF YOU'RE READING THIS DO YOURSELVES A FAVOR AND LET GO OLIVER HE IS DANGER TO YOUR PAYING CUSTOMERS. HE GETS BACK WITH ENTIRELY MISLEADING ANSWERS VERY LIKELY GENERATED BY CHATGPT, ETC. AND GIVES IT AS IF ITS A FACT ONLY TO FIND OUT THAT HIS REPLIES WERE 100% WRONG AND NONSENSICAL. ASK JACK AS HE IS FIRST HAND AWARE OF WHAT OLIVER DID. FIRE OLIVER PERSON IMMEDIATELY HE IS A HARM TO ALL YOUR CUSTOMERS AND SO YOUR BUSINESS.} 3 DAYS SILENCE. THEN ENTIRELY INSANE "SUPPORT" THAT IS SO BAD YOU QUESTION YOUR OWN REALITY. THEN ANOTHER REP COMES ONLINE TO TRY TO ASSIST. WHAT IS GOING ON WITH YOUR APP SUPPORT GUYS!?!?!?!?!?!?!?! **** **** From 1 star to 5 star. Team switched to being incredibly resourceful and willing to customize and assist with many of our requests (improvements). Kudos to them. Keep this pace up! **previous 1star review** Sometimes you get such an idiotic support you question yourself if they’re unqualified or trolling you. Then in the middle of the conversation they disappear from their live chat for sometimes hours.
May 27, 2025
Thought the app and its numerous features were nice, however support ended up being SO terrible. Long delay and most are not knowledgeable. What a waste of time.
Hi Health Ranger Store team, Thank you for sharing your feedback with us. We’re sorry for the delay in support due to the timezone gap and completely understand the frustration. We’re actively working on improving response times and strengthening our team training to better serve you. Regarding the search drawer on mobile, it was being covered by the theme’s announcement bar, which isn’t controlled by our app. Our team has already fixed this for you, along with the preorder button and back-in-stock settings. For the desktop instant search, our app offers layout options - we’d be happy to adjust them to best fit your needs. We’ve also reached out several times via email to offer further support but haven’t heard back. With the fixes in place and our team ready to help, we’re confident we can deliver the experience you expect and look forward to hearing from you. Kind regards, Boost team
May 15, 2025
They leave coding on my website when uninstalling their app. Please contact me on [email protected] and fix this my search is not working because of this.
Hi DAYLO team, Thank you for your feedback. As mentioned in our previous message to [email protected], our Technical Expert identified that the issue was caused by a search overlay originating from your theme, not coming from our app. To help you resolve the matter swiftly, our team went ahead and commented out the relevant CSS, which successfully resolved the issue, as you kindly acknowledged in our email exchange. We’ve also followed up via email to check if you require any further assistance. We're happy to help if there's anything else you need. Kind regards, Boost team
April 24, 2025
UPDATE: While they will be quick to respond to your review claiming they have been quick to address and provided resolutions - After months of back and forth with Boost Support, receiving numerous promises to fix the issues we have experienced, they have now completely stopped responding to our requests, despite our being on their top tier plan. AVOID Boost! If you have a dev team, or are ready to hire one, then Boost is probably an acceptable investment for you. If you do not, then avoid this extension as there is virtually zero chance you will be successful integrating it into your theme. ZERO chance. Prepare yourself to read over their code and spend many hours copying over styling from your existing theme - your mileage may vary, but even with a background in this, I've had enough of Boost. You will 100% lose any native theme functionality where there is overlap with Boost, so will need to invest in replacements through new extensions. Wishlists etc, for example. Dealbreaker for me - Boost hijacks your existing cart functionality which will 100% cost you conversions due to customer confusion and inconsistencies. Worse yet, their support is an absolute waste of time.
Hi Party Stuff team, Thank you for using our app and for taking the time to share your feedback with us! After carefully reviewing your store, we're happy to see that the app has been running smoothly with no issues since you started using it in July 2024. We understand that you've encountered some challenges after switching to a new theme recently. As we mentioned in our ongoing conversations, the new theme is unfortunately not on the list of popular themes that our app is compatible with, which we have transparently shared in our Help Center guide. We completely understand how important this is to you. Our technical team has put in significant time and effort to provide the best possible solutions, even though the theme is outside our supported list. We appreciate your cooperation throughout this process and hope to continue assisting you in resolving your concerns with everything we can do. Kind regards, Boost team
Jan. 17, 2025
completely ruined my menu navigation
Hi 6 Rings Clothing Store, Thank you for sharing your review, we are sorry to hear about the issue you've experienced. Kindly be informed that our app is designed to operate within the product grid on collection pages and results pages only. It should have no impact on your navigation menu. We would appreciate the opportunity to better understand the situation and work with you to resolve any challenges you're experiencing. Our support team has already reached out to offer further assistance, and we look forward to hearing from you. Best regards, The Boost team
Dec. 7, 2024
It should be called "Boost Filter" because the search is worse than the Shopify default. Try typing more than two basic keywords (category, gender, tag) and you'll get a ZERO result. Even the Shopify native search is better than that! Not sure what exactly they're claiming AI is enhancing because it is not. Filters are good but not worth the price. Support is MIA.
Hi URIQA Team, Thank you for sharing your feedback with us. We're sorry to hear that the search feature isn't working as expected. After a quick check, it seems like a small issue that should be easy to resolve through the appropriate setup process of the app's features. We want to assure you that we are fully committed to providing reliable support to all our users. To assist you further, our team has sent several follow-up messages, could you kindly check your mailbox and work with us to sort this out? Thanks so much for your cooperation! We look forward to hearing from you soon. Best regards, The Boost Team
Oct. 19, 2024