Urban Kit Supply review for Boost AI Search & Filter
April 23, 2024
Horrible! After days of testing they admitted they can't get this working. It took about 10 seconds to load. To uninstall the app they send video instructions that doesn't apply to the views of the app.
Hi Urban Kit Supply Team, Thank you for your feedback. We apologize for any inconvenience and understand your frustration. To provide clarity, we would like to address the concern you encountered with the Instant Search Widget, it activates after our JavaScript (JS) file events have fully loaded. However, it takes only 1 second for the Instant Search Widget to become functional, as shown in the recording we shared. We are sorry to provide another version uninstallation guide and have resent the correct one. Our team also has followed up via email to ask for collaborator account to assist you further right then. Please feel free to respond to our email, and we will work promptly to resolve any questions or problems you may have. Regarding the subscription fee, please be assured that we don’t automatically charge it after the trial period. The charge is made by Shopify only when you choose a plan and approve the payment. Once again, thank you for using our app. We apologize for not meeting your expectations, we value your feedback and are committed to improving your experience. We look forward to your response and the opportunity to assist you further. Kind regards, Boost Team