PRM Filtration review for Boost AI Search & Filter
March 13, 2025
EDIT: The team has addressed the staffing issue, and long support times hampering troubleshooting appear to be getting resolved. As that was the only major issue holding the app back, I can strongly recommend this app. I appreciate their response, and they apparently took the staffing issues and support long times seriously. I had this app set to five stars until recent apparent staff changes. The app still functions fine, but apparently support has been gutted. If you submit an issue, you will hear back 12 hours later (well after you are home for the day). When you respond, it will be another 12 hours before you hear back. It is a good app, but any bug or troubleshooting is currently a multiple day affair, which is less than ideal. I'll leave it at 3, because it is still good at what it does. It's just no good for troubleshooting in real time or if there is a deadline.
Thanks for your feedback—we truly appreciate it. We've recently expanded our team, including a dedicated U.S. support team based in our Irvine office, to provide faster response times and more real-time troubleshooting. I’ll ask the team to reach out to you directly to address any outstanding issues and ensure you get the support you need. We’re committed to delivering both a great product and great service, and your input helps us improve. Best Tom
