Theshopcom review for Boost AI Search & Filter

Dec. 15, 2019

In contrast to a review I wrote many months ago (below), I hate to say that the performance of this app has degraded greatly over the last year. Their sync process, which used to take 5 min at most, now takes 45 minutes to fully sync new inventory and when running every hour and new products hitting our site all day, it just creates a negative customer experience on the frontend. It shows new products that arrived with broken images until that 45 min sync is complete. Just not what it used to be and we will look for a replacement, unfortunately. (review from a year ago) I tell you what, these guys blow all the other apps away in terms of service. We changed themes and had some issues. Their support blew me away in going above and beyond what was required to solve our problems. I've been in e-commerce for 20 yrs and know what quick fixes look like vs actual problem solving and these guys know how to solve problems. Filtering is a very complicated aspect of e-commerce, especially when there are many categories, variants, etc and these guys make it as easy as possible. Thanks again guys!