Walden Home Decor review for Boost AI Search & Filter

Oct. 19, 2018

I have been working with the guys at Product Search and Filter, for over a month now, in trying to get their app to work in my store. Waldenhomedecor.com more specifically. If you type in red rugs, you will see blue rugs or rugs that don't have red tags in them. Search your own products, and see what you find. It sure won't be what you wanted to search for. Maybe it's just my theme that they can't work in (Turbo, by Out of the Sandbox). I deleted a past suppliers inventory completely nearly two months ago, and those products were still showing in search suggestions, while I was fighting with Shopify that it must have been coming from them. No, it was coming from this app, which took "over" a month for them to recognize. Shopify actually provided a screenshot of their code, which showed these search terms (queen-king, tv set, table, etc.), and I have had NO furniture in my store for nearly two months. Now today, I was testing their filter to see if they have made any improvements, and I went to the Area Rug collection. Many of the tags (size, material, type, etc) are grayed out, so no filtering capability! GGrrr!! They seem nice to work with, and I have been EXTREMELY patient with them, but if they can't get this to work, as advertised, then they will lose a customer. Can't see how they can honestly feel good in charging me for something that doesn't work correctly. Buyer Beware