TheStyleSoirée review for Boost AI Search & Filter
March 27, 2021
I don't know if I'm the only one facing this, but this is not an app for any business looking to schedule product availability. It stops Shopify from publishing the products on time and it didn't allow products to show if you manually published them from backend. There's a lag time of around 10minutes. Once i deleted the app my products showed up immediately. Had to deal with angry customers that camped for the launch that faced the delay. Deleted the app but the filters won't go away, I had to delete the assets manually from the code
UPDATE: We would like to explain the main mechanism of our app. For filtering and searching, the product's data must be synced from Shopify to our Search Engine for processing. We have developed both auto and manual solutions for this sync process. The auto process is triggered by a Change Detector system every 10 minutes for checking and updating the changes (that's why you see the lag time of 10 minutes as you have described). The Change Detector is triggered faster in shorter intervals for the premium plans. Besides that, we also have the manual trigger system in our Admin app - the Sync Now button. For the changes that you would like to quickly update, you can always go to the Admin app and click on that button. Based on your store sync log, we found that the changes are updated quickly, it only took 7-10 seconds to reflect the changes. We have sent an email with additional information for your reference, Thank you and we hope we can work together on your store. Best regards, Boost team === Dear Valued Customer, Thank you for taking the time and giving us your feedback. We are very sorry to hear you did not have a great experience. We have just sent you an email with additional information. Would you please check it? We really hope to be able to fix this for you. All the best, Boost team
