jiminy eco-toys review for Boost AI Search & Filter
March 21, 2022
We installed in 2021 and had major issues - app removed half the products from our store one day, and a few weeks later the app crashed (taking our collections with it). So we uninstalled. But the Boost team has since then set-up a second server to prevent crashes, and the missing products issue has not re-occured (although it is important to click 'Sync' on the app after re-arranging products in collections or else they disappear). The Boost team has been really responsive and taken very good care of us. Five stars for support! We love the functionality of the app - that we can decide by which tags the products are filtered. However it does make our collections 1-2 seconds slower to load. So long-term we are seeking a native-code solution - it seems crazy to take the risks of an external app just to filter products on our site. But until then this is the best solution we've found.
Dear our valued customer, Thank you for your kind collaboration! Our team has been seamlessly trying to assist with all your concerns and we are happy to know they're all resolved now. Regarding the missing products issue, we hope we have earned your understanding that Shopify confirmed there's no evidence it's resulted from our app and our app also does not have the permission in any data changing on your site. Besides, for your concern on the site loading today, our team has made some changes to improve the speed and thank you for letting us know it could help your site load faster. As always, our team is here to support you with any inquiries/concerns you have! We wish to make your experience even more awesome at Boost in the years to come! Wishing you continued success, Boost Team
