Customhoj.se review for Boost AI Search & Filter

Dec. 2, 2022

Edit: Boost has since the issues below provided great support and taken the issues seriously. This app will cost you thousands in lost time and hundreds of thousands in lost sales. Do NOT use it. Extremely disappointing to see how this company has progressed, as we were happy with this app to start with. Lately we've had issues with how the currency is shown using the filter, the app does not replicate the native Shopify formatting; After +20 emails, a teams meeting, us finding and deleting faulty code inserted by themselves that they could not find, to having it "escalated" and receiving a video that clearly shows all the errors and a claim that all is fine. The icing on the cake is a support request asking why the filter and search sometimes takes over a minute(!) to load. Boost took the initiative to work on the live theme themselves (without any prior consent) rendering the store useless in the middle of the Black Week rush. All you get is an email to confirm if it is working or not, which of course it was not, all filtering, search and other functions were completely non-functional. Be aware there is no phone number or any other way to get a hold of this company other than email.