Duke The Label review for Amplify | Bundles & Upsell

Sept. 18, 2025

Amplify (Bundles) caused repeated pricing and cart failures on our high-volume store. Bundle prices took 4–15 seconds to load, then often reverted to full price in cart; the cart also buffered or failed to load. Hotjar recordings confirm the issues. During this period our conversion rate fell ~40% with no other site changes. Support was circular and slow: two unhelpful chats, a sales call that couldn’t help, then an email asking me to restate everything instead of reviewing history. We switched to Fast Bundle, whose team fixed customisations instantly. Not recommended.