Amplify | Bundles & Upsell
The reviews for the Amplify app are mostly positive, highlighting the ease of implementing and managing discounts, user-friendly cart, and excellent customer support provided by team members like Carlos and Ivan. Users appreciate the quick responses, knowledge, and friendliness of the support team. However, there are some negative reviews mentioning issues with pricing, billing transparency, app stability, and customer service quality over time. Some users experienced technical problems, unexpected price increases, and lack of responsiveness from the support team.
We have been using Amplify for almost 4 years now, and couldn't be happier! What we especially love is the dedication of their customer support. Carlos and the team do an amazing job at responding quickly and resolving any issues or questions we have. There are so many great bundling options available, depending on the type of upsell opportunity, but they're all quick and easy to set-up. Everything fits seamlessly into the shop, and our customers love them. Would highly recommend Amplify!
Amplify has made many of our store's discounts easy to implement and manage. The cart is also very user friendly. Carlos and the Amplify team are amazing to work with due to their quick responses, abundance of knowledge, and friendliness! I highly recommend using Amplify.
We’re using Amplify for bundles and cart functionality, and I have to say it works really well. However, the real strength of Amplify is the customer support — Carlos is always ready to quickly solve any doubt or issue, and the flexibility of the team is outstanding. Several of our feature requests were accepted and developed in a very short time. Highly recommended!
Our primary motivation to use Amplify was to get around Shopify's limit of 3 total options per bundle. Once you have two products with two or more options, Shopify's native bundle solution will not work. While we've found some of the in-app customizations to be limited, Amplify's team is incredibly responsive in writing custom code and helping us apply customizations to get the user experience exactly how we want it.
BEWARE! While this app might function well, the developers are out for a money grab. Don't be lured by the FREE trial. We deleted the app TWICE, only to learn that it was still active and we were being charged for it for over 2 years, while not utilizing it on our site. On top of it, they increased the monthly charge from $49 to $99 without any notice! Granted, we should have caught this earlier, but the way app charges are billed through Shopify, they are often buried amongst other charges, such as shipping and marketplace charges. Once we realized there was a consistent charge, we asked the developers for a billing statement, which they initially refused to provide, and then only sent a screen shot of the last 6 months. We explained to them that the app was not being used on the site and the test bundle we created was not published, but they refused to partner with us and would not consider any refund. There are SO MANY bundle apps out there, so it would seem like customer service and partnership would be a standout quality for a company that is supposed to support businesses of all sizes. Very disappointed by lack of professionalism and care.
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