Amplify | Bundles & Upsell

tldr: An app that kinda works, but with major flaws in the bundling setup. Developers also have no interest in resolving bugs with customer service that just puts you on hold for months. Not recommended. *************** 1. Our Use Case: - We are a bedding store that sells almost everything through bundles from bedding sets. - We tested many apps and Pickystory does help to circumvent the 100 variant limits with a decent bundle setup (Product as a bundle with variants). *************** 2. Our subscription: - We moved to a Flexible plan priced at $189/mth + a % fee on revenue generated by the app. *************** 3. Functionality Flaws - The app does help to provide the product as a bundle feature with inventory sync to allow customization and selling multiple products as one. It helps to bypass the 100-variant limit faced by other apps when you bundle multiple products with huge variants. *************** - However, it comes with flaws that will affect your CONVERSION: a) If your bundle has 3 products A+B+C with a total price range of $300-$650, it will always show up as $650 as the compare-at-price, discounted with a code to the current A+B+C price, minus the bundle discount. *** Example: A1+B2+C2 (Variants) = $400 - 25% Bundle discount makes it $300. In cart/checkout, it will show up as: $650 with a total of 46.15% discount to make it $300. This becomes confusing for your customers. *** An ideal setup should show it as a $400 compare-at-price, with a 25% bundle discounted to $300. *** Understandably, the above can't be changed because it's how the app works. *************** b) When a bundle is added to cart, they are unable to display the individual items of the bundle in the cart-drawer. Customers have to go /cart page or /checkout page to get an idea of what individual products & variants they selected in their bundle. (Assuming your cart page shows item-properties). *** This was tested with Pickystory's Cart Drawer and even after 2 months of request that they were looking into it, there was no update. I had to switch to an external cart who were able to integrate the item-properties in. *** It's amusing that the cart drawer provided by the bundle app does not build in a functionality to help make bundle purchases clear. *************** c) Bugs - There were certain bugs that were not store-breaking but affects conversions. For example, our products in a bundle contains up to 8 colours. When using their color swatches, once you exceed the first row of swatches, it creates a bug where by the order of the color swatches gets messed up. *** The issue was raised around June, til to date after countless emails, they are still 'working on it' because the developers are busy releasing 'new' features. Among this, there were other bugs as well that we had to try to resolve in house since we couldn't rely on them. *************** 4. Customer Service *** As above on the 'bugs' issue. With the price we pay, we expect at least some sort of resolution on bugs we faced. However within a 2-3 months timeline. nothing was resolved. *** They are good at providing 'Calls' or fast-responses but essentially just contains the follow message: "I have checked with the team and they’re still working on the inquiries. We understand the urgency and our team is doing everything we can." ^ We've seen this message multiple times over a 2months period. *** In most other apps that we pay much less, we experienced way better dev support. Some devs even offered to workaround their apps to improve compatibility with flaws of Pickystory. *************** 4. Final Thoughts NOT RECOMMENDED for stores that relies on bundling as it is pricey for the value they provide - especially when customer support is non-existent for actual solutions. Go for custom development especially if you have at least medium sized store since it provides better cost savings within a year. You will experience less issues in the long run. *** If you however just require basic bundling function and can accept flaws above, they do have a suite of 'conversion-based' features you can use - which is why i rated this a 2-star instead of 1.

On paper and in theory it is an excellent app, but that wasn't the case for us! Simply full of glitches and bugs, not what you want for the price. The app interjects its own cart instead of the shopify native cart, this is a huge fail! It compromises the experience for customers to checkout in a negative way. Definitely not designed for mobile phones, extremely clustered and slow loading. We had lots of customer contact us as they were confused of what's in their cart Customer service is a hit and miss, considering how much time you will be on the chat trying to sort out issue, I would stay away from this app if you are planning on using it on a full scale online business.

The Build Your Own Bundle feature was extremely buggy for us. Even after walking through it with an agent (who was very nice), we still couldn't get it working. The style customization options are limited (too limited for our needs). We didn't try any of the other features.

Caused an issue with my theme and I had to uninstall everything and get a new theme. Got everything set up and went to reinstall this app, because I actually liked it despite the theme issue, and am met with {"detail":"No user matching this token was found."} and can no longer install it on my store at all. Wasted an entire night redoing my entire website just for this app and am met with this. Incredibly frustrating all around.