Bundles & Upsell | PickyStory
Bundles & Upsell | PickyStory
Rating
4.8
feedback
784
chart
#436
All reviews
Rating Breakdown
Review RSS Feed
Sept. 18, 2024
Incredibly buggy app, promising the world in future updates but offering little value in the here and now. Ongoing development on app features broke our cart over a weekend forcing uninstall.
Thank you for your review. We attempted to reach out to you via email to help resolve the order test and explain how it works. Unfortunately, we haven’t heard back from you. We’ve followed up once more and look forward to hearing from you. PickyStory Team
May 20, 2024
Please do not bother to install this plugin if you have a multi language Shopify store. When switching languages the plugin only works for the main language of the store and does not work for the other languages.... How is this even possible in 2024?
Thank you for your review. We checked your specific case where you asked why PickyStory’s deals aren’t automatically translated on the Dutch pages in your store. After reviewing the pages and confirming with our technical team, the agent explained that you are using an app for auto-translating your Dutch page URLs, and this app isn’t integrated with PickyStory. There are thousands of apps in the app store, and naturally, we can’t integrate with each one of them. PickyStory supports multiple languages and currencies based on Shopify’s API, and we are integrated with more than six leading translation apps. Our team has reached out to you to offer alternatives and other potential solutions. Thank you, The PickyStory Team
April 7, 2024
hey're scammers. They force me to activate features that I didn't activate and it's impossible to deactivate them. They charge me money for it and won't give it back.
Hi, We're sorry to hear about your recent experience with us. We have reviewed your account and noticed that you enabled some of the suggested scenarios, which have started generating new revenue for your store. Your plan is based on the amount of revenue generated through PickyStory, and you were billed accordingly. We have reached out to see if we can assist you further. The PickyStory Team.
March 27, 2024
370$ per month for bundle plug in? you guys are crazy, thanks but no thanks
Hi, Thank you for the review. We are sorry to see that you left this review even before actually seeing the PickyStory platform as you never completed the installation. We reached out to you directly to offer further assistance. The PickyStory team.
March 22, 2024
Changed our shipping options to give free overnight shipping for free to anywhere in the world and free ground shipping as well which we do NOT offer. We lost a lot of money due to this. It also decided to make random products and post them without my knowledge. Terrible app, I never touched anything to do with shipping just wanted to test out the looks of it and then uninstalled after I found it didn't suit our store. Had it for about an hour and it caused so much havoc.
Thank you for your review. We apologize for any inconvenience caused. It seems you've enabled the "Spend X Get Y" feature along with the free shipping option during the app's onboarding process. To offer further assistance, we've reached out to you directly via email. The PickyStory team
Jan. 12, 2024
I actually really liked this app at first. It's pretty easy to use and customer service is good. However I noticed in my orders that they were being tagged with "Pickystory" even though the bundle wasn't being purchased. So basically, if someone adds to their cart with the bundle, then removes everything in the cart except 1 or 2 items, Pickystory counts that as their revenue, and I just don't see that as fair. Super happy to pay them when the actual bundle is bought, but this method just sucks because it's charging you without the sale of the bundle. I'll be looking for another option.
Thank you for your review. PickyStory only attributes revenue that was generated by or directly influenced by a PickyStory tool or scenario. We have reviewed your case and confirmed that the line items were attributed correctly, as they originated from a PickyStory bundle addition. We have reached out to you directly to resolve this issue and to ensure that we provide complete information about this case. PickyStory team
Dec. 7, 2023
Revealing the truth behind this app!! I dont usually write review for apps but because this one has such a high rating, which duked me into downloading the app, I am going to leave 1. This app tagged all of the sales that my store generated and claims that the sales are from the app. I would have generated these sales without this app. Then tried charging me $50 a month, additionally they take 1% of revenue!!! WHAT A SCAM THIS APP IS
Hi, We're sorry to hear about your experience with our app. PickyStory is designed to boost your store's revenue through various upselling and bundling tools. The app's pricing is determined by the amount of revenue it helps generate in your store. We'd be happy to provide further explanation and work together to resolve any issues. Our team has reached out to you directly for further assistance. Best regards, The PickyStory Team
Nov. 12, 2023
It was the worst possible experience. I will write in detail later.
Hi, We checked your account and it looks like we addressed your issues fully regarding a translation that you requested and image ordering in the widget. Our support team reached out to you to update you about it. We are sorry to see that you felt this about the experience with PickyStory. We reached out to you again to see if we can help with anything else. PickyStory team
Nov. 3, 2023
The experience has been extremely disappointing. Product has a lot of bugs in terms of look and feel, and internally some basics are not put in place.
Thank you for your feedback. We are sorry to hear that you didn't get the expected experience from our product. We checked that case and it looks like you didn't enabled the localization toggle to enable translations. Our team reached out to you and we hope to solve it quickly togheter. Thanks, PickyStory team
July 18, 2023
This is app has really given me pain in my butt. I told them to solve a issue I was facing after turning one off there option they weren't able to do that and told me to do so... What kind of support is this who tells there clients to solve the issue by there own self's?
Thank you for your review. We are sorry you didn't have a positive experience with us lately. We just contacted you to hop on a call and solve this issue with our technical team PickyStory team
July 4, 2023
Increased price of app by 5x! We have been using this app for a couple of years just for the combo product feature - really disappointed they increased our monthly price from $30 to $169! Have now found another app called Simple Bundle which is only $24 a month and does the same thing.
Thank you for your review. We are sorry you didn't have a positive experience with us lately. We contacted you several times in the past weeks to hop on a call with us so we can assist you with picking the best plan for your needs. We just contacted you again and hope that we can connect this time. PickyStory team
Feb. 10, 2023
They did an update in December in the middle of Christmas promotions which completely changed the app. Not only that, it changed my $58 product to a 58% discount and WENT LIVE. The pop up in the cart didn't work and we spent 6 hours on chat support with someone who didn't know ANYTHING. This is like like 3rd time this has happened. Good news tho. She offered to get the engineers on solving the problem asap. I explained it was a Christmas promotion that we had heavily advertised and it was not working. They did get back to me - last week. That's February. And the support said "here it seems to be working fine" sorry for the delay. PS - NOT working fine. They also changed the billing from $9.95/mo to a bill that changes based on how much revenue you bring in. WHAT? So my bill jumped to $50/month for no additional benefits. The service is TERRIBLE. The product changes frequently and there are SO many bugs.
Thank you for your review. We are sorry that your experience with us wasn't at the expected level. We'll investigate the shown price issue to see what happened in this particular case. Regarding the app's pricing, it's clearly structured on Shopify's app store and on our website. We charge based on the amount of revenue generated through the app, the app is free for up to $100 of generated revenue, and then the price increases based on the amount charged every month. We reached out to you directly through email to see how we can help you to solve this issue. PickyStory team.
Dec. 1, 2022
["charge_id not set"] fix this ............... Not a good app, i dont recommend this to other ecommerece shops.
Hi, We're sorry to hear that you have experienced this issue. Our team would be more than happy to investigate this and help you onboard successfully. We reached out to you directly through email. The PickyStory team
Nov. 22, 2022
I uninstalled this application because I was changing the theme for my store. I was going to reinstall it after the switch, but I will never work with this developer again. Aside from the monthly fee, there was an unspecified charge on my bill after the uninstallation. I asked the developer to explain and specify the reason for the charge; they claimed I breached the tier by generating sales with their application. However, their application was barely functional for my site. I asked them to specifically explain the sales generated through their application, but they failed to do so. They are still keeping the money, and their customer service is extremely poor. I am very upset with this developer, and I do not recommend their application to anybody.
Hi Tankut, We reached out to you regrading this issue and offered to book a call in order to resolve this. Looking forward to speaking with you. PickyStory team
Aug. 28, 2022
I want to delete the app but it's impossible to figure out. They lock you in but don't allow you to cancel at ease.....
Hi, All apps on Shopify including PickyStory can be easily removed from your Shopify Admin. Recently, Shopify changed the admin's user interface and now you can find your apps under - Shopify admin -> Apps -> Apps and sales channel settings. We also reached out to you directly regarding this matter. Thanks, PickyStory team
May 26, 2022
Slowed my shop down to a crawl and cluttered up my product pages. I was just looking for an option for BOGO to be auto applied to my customer's cart, not for this giant widget that makes everything run like molasses. Would not recommend unless you have very small deals you're looking to do.
Using app
40 minutes
Total reviews
1
Average rating
1.0
Hi Sarah, We are sorry to hear that you didn't get the top-tier experience we are trying to provide to all of our customers. As every store theme is different, sometimes some one-time adjustments are required. We provide 24-7 live support to ensure our customers are getting the full attention needed. Upon checking your case, it looks like you contacted our support team but you never replied to their messages. Our team contacted you again and would be happy to hear back from you to resolve this issue. Thanks! Anna Head of Support
March 8, 2022
They indicate that the basic price is $9.50 but it is not, it is really $14.50. Change the price and do not cheat, I hate these companies that put hidden prices. I proceed to remove my subscription.
Hi, Unfortunately, this isn't correct. After checking your account, you were subscribed to an older plan version which was priced at $14.5/month. We changed the basic price for new customers to $9.5 as we do from time to time to promote the app. We invite you to contact us directly in order to solve your issue. Thanks, PickyStory Support
Dec. 8, 2020
They promisse features within a deadline of week and they never endup on delivering it. This is a terrible bundle plugin and the customer support is by far the worst we've encoutered so far.
We are sorry to see that you decided to leave this type of review although we did everything we can to explain that we are building the next version of the app which will support displaying bundles on any page (the function you were looking for). As a business, you can understand that development is unexpected and sometimes take a bit more time. We updated you that the new version will be available in several weeks, but unfortunately, you didn't give us a chance to work with you on that. We are still welcoming you to reach out to us so we can make sure the new functionality will be integrated into your store. Alex G.