Arkive review for Bundles & Upsell | PickyStory
June 16, 2022
Huge bug on their own features regards pricing a bundle fixed during checkout. In the cart is shows the sum of products, and not the bundle price which is confusing for users. Highlighted this issue, got a reply that their developers are in Ukraine.. A day later, got feedback from a developer, that there was no issue. Shared print screens then he added random text during the checkout process of a user, which was completely not asked for. Highlighted the issue again, to please remove this. Then they directed me to their UI to inactivate a piece of text, which was never asked for. Sorry, but this is not how you treat your users who are helping you to solve a important bug.
Hey Sinem, Anna here from PickyStory's support. We checked your conversation and it looks like there was a misunderstanding. On Shopify, apps can't edit the prices of line items in the cart, discounts are only applied at checkout. That's why you see the original sum price in the cart and the discounted price at checkout. In order to help our customers know the bundle savings, we are offering to add a text snippet in the cart, that shows the discounted price near the checkout button. That's what our team member tried to help you with but probably didn't clarify this feature's goal. I've reached out to you to resolve this issue and looking forward to hearing back from you. Anna Head of Support, PickyStory
