BSS: Product Labels & Badges
BSS Product Labels & Badges - Shopify App Store
Rating
4.9
feedback
1,180
chart
#262
All reviews
Rating Breakdown
Review RSS Feed
Nov. 18, 2024
The app works well but it's not the most intuitive. If you have many badges you have to create sets/combinations of badges and then link them to each variant or product - it's a bit clunky if you have many badges/combinations but it works. Also there is quite the noticeable lag when the badges load on the store or when toggling through the list of variants. It's not too bad but not great (I assume their code slows down the store). We have a very old theme (perhaps part of the problem) and so there were a few glitches getting the badges to show at the right spot, however BSS has a very responsive and sharp support team. Thank you Mabel for all of your help! I gave 4 stars but would have given 4.5 if I could. Overall a good little app!
Dear Compostable.ca, Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at [email protected].
Oct. 27, 2024
Liaised with Mabel who was extremely helpful. She took prompt actions, multiple and timely follow ups and resolved many of the queries efficiently.
Dear BabyRest, Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at [email protected].
Aug. 29, 2024
It is easy to use and they have good customer service to support your needs and answer your enquires
Dear Indeed laboratories, Thank you for your kind words and the 4-star rating! 😊 We're thrilled to hear that you find our app easy to use and that our customer service has met your needs. We're always here to help, so don't hesitate to reach out via chat or at [email protected] if you need anything else. We appreciate your support and look forward to continuing to serve you!
Aug. 28, 2024
Very pleased with the label and badge app by BSS - it is simple and works! Sometimes it takes a few times of loading for the labels/badges to show, and also have a single time when I needed technical support to fix it. So a 4/5 until it is more stabile, but again, very pleased.
Dear LightCase, Thank you so much for your feedback! 😊 We're glad you find our app simple and effective. We've addressed the issues you mentioned to make the app more stable, and we hope you'll continue to support us. If you need anything, feel free to contact us via chat or at [email protected].
July 22, 2024
works fine, easy to use. doesn't really work on my phone but works on the pc version
July 19, 2024
Thank you so much for such a valuable review. However, since you left a 4-star review, it seems like you haven't been 100% satisfied with our app. Hope that you can provide us some more feedback so that we can assist much further and revise your experience. Looking forward to hearing from you again at "[email protected]" or via our Live Chat from the app.
April 3, 2024
App molto funzionale. La utilizzo molto bene per il mio e-commerce. Il servizio di assistenza è sempre molto disponibile ed efficiente. La consiglio.
March 17, 2024
The app initially didn't work on our store but customer service was very helpful and they help us to make the app work in our store. They were always very attentive and the communication was good.
Thank you so much for such a valuable review. However leaving a 4-star review seems like you are not fully satisfied with our app and support yet. If that might be the case, hopefully you can share us some more insights so that we can assist much further. Don't hesitate to contact us again at "[email protected]" and our agents will be right there. Thank you so much!
Jan. 5, 2024
Nov. 13, 2023
The application is very useful and helps a lot in highlighting our products. The service and support has always been very attentive and very responsive.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Oct. 27, 2023
Overall is pretty good. Does what we expected. We only use the badge feature now. The UI of the app can be more clean and user-friendly. But their support team is really good, quick response, resolved our problems quickly and well.
Sept. 18, 2023
Still new to this app, but very pleased so far with value and have received excellent customer support in resolving incompatibilities with our theme. Each issue was resolved quickly and communication was excellent. The resulting product labels are really eye-catching and helping promote our reduced products. I am sure we will be using this app far more over coming weeks / months.
Thank you for such a valuable review! We are so glad to hear that you are enjoying the value and customer service we have provided. We are thrilled that the product labels have helped promote your reduced products. However, dropping a 4/5 star review means you are not totally satisfied with the app yet. We look forward to having you use the app more in the coming weeks and months so that we can assist much further and help you revise your experience. Again, thank you so much!
Aug. 8, 2023
App is good, lost one star as it can be a little buggy in terms of caching and you do sometimes have badges/labels showing up in random places BUT I can't fault the customer service. Response within 30 mins always and usually a fix 30 mins later. Jena is particularly amazing. Reasonable value for money too. I recommend.
Thank you so much for your kind words! We are glad to hear that you have had a good experience with our customer service and appreciate all the compliments about our agent. We are glad to hear that you are recommending us and appreciate your feedback.
Sept. 1, 2023
App support team has been very responsive. Will continue to use!
Thank you for sharing your experience with the app. It sounds like you've had some difficulty when using it and I apologize for the inconvenience. We understand the importance of prioritizing customer service and strive to provide support during US business hours but currently have business limitations. We appreciate the time you took to leave your feedback and thank you for your understanding.
July 24, 2023
great customer service, fixed a minor issue with how the badge was showing on the website very promptly.
Thank you for your rating! We appreciate you recognizing our great customer service and our promptness in fixing the minor issue with the badge. We are thrilled and appreciate your business.
July 26, 2023
The customer service is top-notch. I think it will work if they keep working with us to get the app where it needs to be.
Such a pity to see that our app didn't work well with your theme. However, kindly understand that Pipeline is a custom theme which is provided by a 3rd-party provider on Shopify. Also, every theme has its own structure and every site has its own 3rd-party apps installed. Thus, you can reach out to us for further assistance and our team will for sure help you out. Hope you will give us another chance assisting much further on this. You can contact us at [email protected] or via our Live Chat icon from the app and our agent will be right there.
March 28, 2023
Out of principle, I never rate 4 stars, but I can say it is almost a 5 star rating because the help I received was almost instant and the communication was very easy with the support team. Jolie and Cao helped me resolve the bug like issue on my store front that came with the label. Very useful app and it has diverse settings so I liked it. Thank for helping me :)
Thank you so much for your 4 star rating! We really appreciate that you found our agents to be helpful, and it's great to hear that you found the app to be very useful with its diverse settings. Our goal is to provide the best possible customer service, and we're happy we could help you with the bug-like issue. Thank you for your support!
March 13, 2023
Customer service was responsive, quick, and efficient. As far as the app itself, we are still trying to adapt it to our needs.
Thank you so much for your review! We are very pleased to hear that our customer service was responsive, quick, and efficient. We appreciate your feedback and will continue to strive to optimize our app to meet your needs.
July 6, 2022
The app is very easy to use and has the right functionality. There were some display issues, but support was very proactive in fixing them.