All reviews

Rating Breakdown

  • 5
    95% (1,236 ratings)
  • 4
    3% (40 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (13 ratings)

Reviews with Text

  • 93% (1,200)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 29, 2023

The customer service and IT technician fix the class mismatch problem fast after our theme has been updated. Thanks a lot!

Using app

Almost 2 years

Total reviews

6

Average rating

4.8

5 / 5 Share

Aug. 27, 2023

Great value for money, easy tagging of products with labels and badges. Tech support is fast an efficient in solving an issue the one time I had some layout problems. (Thanks for the support June Nguyen).

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2023

CS team response the questions very quickly. Their developer team is quiet fast in taking action on what I really wanted. Highly recommended to use.

Using app

About 6 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 22, 2023

The app is very easy to set up and use, looks great on my website and most importantly the customer service is great! I worked with Jennie and she was able to quickly address any questions I had and help solve any issues I was experiencing.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 20, 2023

The support has been amazing, i would highly recommend. They answered within an hour and fixed the problem while i slept.

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your positive 5 star rating and kind words! We truly appreciate your feedback and are proud that our customer service could provide such a positive experience. Thank you so much for your recommendation!

5 / 5 Share

Aug. 16, 2023

Muito bom o app, resolveu meu problema e o atendimento foi muito bom. Meu tema não era compatível e fiz contato por e-mail e me ajudaram na instalação.

Store

4climb

Using app

12 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your 5-star rating! We are so glad that our app solved your problem and that you were satisfied with our service! We appreciate you taking the time to contact us and allowing us to help you with the installation on the theme.

5 / 5 Share

Aug. 16, 2023

Snel support wanneer nodig, binnen enkele minuten je probleem opgelost. Vriendelijk en professioneel!

Store

PAND40

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your 5 star rating! We truly appreciate your feedback and are always looking for ways to improve the service we provide. We are so glad to hear that our quick support is solving your problems in minutes and that our team is both friendly and professional. Thank you again for your kind words!

5 / 5 Share

Aug. 11, 2023

Dedicated support on fixing our specific issue. Big thumbs up to Jena, who's really responsive on assisting. Due to our customize theme, the label didn't show up directly, upon reaching out to support, Jena follows up in minutes. The team is really professional at problem-solving, whenever another problem occurred, they can quickly catch up and resolved correctly. Again, very satisfied with BSS, highly recommend!

Using app

4 days

Total reviews

14

Average rating

3.4

Developer Reply

Thank you very much for your 5 star rating and for taking the time to leave such an encouraging review! We are thrilled to hear you are highly satisfied with our customer support and our team's ability to resolve your problems in a quick and professional manner. Your kind words mean a lot to us and thank you for your support.

5 / 5 Share

Aug. 10, 2023

I had a problem with one of the functionalities. Great service and support and issue was dealt with quickly!

Using app

10 months

Total reviews

10

Average rating

4.2

Developer Reply

Thank you very much for your 5 star rating and your kind words about our service and support! We are glad to hear that your issue was resolved quickly. We are committed to providing our customers with the best experience possible.

5 / 5 Share

Aug. 9, 2023

Integrated with Warehouse 2.0, 4.2.3 and I couldn't get the badges to show on the product pages. It only showed on the collection pages. I opened a ticket, and Jennie had it sorted out within minutes. Wonderful service.

Using app

7 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your 5-star rating! We are so pleased that the Warehouse 2.0, 4.2.3 integration and our agent's swift resolution to your ticket query met your satisfaction. We are dedicated to providing a wonderful service and your feedback is highly appreciated.

5 / 5 Share

Aug. 9, 2023

Really easy to use app, with a smart user interface. Great customer service, Jolie was very fast to respond and made the changes needed very quickly. Would definitely recommend!

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your kind words! We are so glad that you found our app easy to use and the customer service quick and helpful. We are really grateful to have you as one of our fans. Thank you again for the positive review!

5 / 5 Share

Aug. 8, 2023

Fast customer service! Tech people quickly solved the issue for me.

Store

PIXIE

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your 5-star rating! We are grateful that our fast customer service and tech people were able to quickly solve your issue. Thank you for the kind words!

5 / 5 Share

Aug. 7, 2023

great app with several useful functionalities . easy interface in the backend to setup options great support too!

Using app

4 days

Total reviews

9

Average rating

5.0

Developer Reply

Thank you for your 5-star rating! We are glad to hear that you appreciate our great app with its several functionalities and easy-to-use interface in the backend. We're also glad you recognize our great support!

5 / 5 Share

Aug. 6, 2023

The app is very easy to understand and the support team is very quick in checking through issues for us to use the app in no time! Jolie is very keen to understand the issues that we were facing and instead of only solving the problem, she also made sure we understand what needs to be done to avoid similar issues in the future.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your 5-star rating! We're glad to hear that you found the app easy to understand and that our support team was quick and ready to help. We also appreciate your kind words about our agent and her dedication to making sure you understand what caused the issue and how to prevent it in the future. We are truly thankful for your feedback and we hope you continue to have a good experience with our app.

5 / 5 Share

Aug. 3, 2023

Excellent customer service and excellent features in this app! Give this one a go! Trust me, you will not regret it!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your 5 star rating! We really appreciate it - it sounds like you loved our excellent customer service and features! We're so glad you'd recommend us to others - thank you!

5 / 5 Share

Aug. 2, 2023

Great experience, fantastic app but even more importantly fantastic support team. Jennie was a great help and followed our issues step by step, until they were resolved. Keep up the great work!

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words and your 5-star rating! We are so pleased that you had such a positive experience with us despite our limited business hours, and we really appreciate you taking the time to share your feedback.

5 / 5 Share

July 27, 2023

The app's main functionality, generating and managing ecommerce labels, works well most of the time. However, I have encountered occasional glitches that caused delays and frustration. While these issues can be inconvenient, the silver lining is the outstanding customer service they offer. Whenever I faced a problem, the customer support team was quick to respond and incredibly helpful. They were patient in explaining to me the reason for some errors, and also resolved the issues within a 24H turnover. It's evident that they genuinely care about their users' experience and are committed to delivering top-notch assistance.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your 5 star rating. We are very happy to know that you are enjoying our app and appreciate the kind words about our customer service team. It is our top priority to provide our users with the best experience possible. We appreciate your loyalty and are grateful for being our customer!

5 / 5 Share

July 25, 2023

Muy buena la aplicación. Es fácil de usar, se actualiza rápido, funciona bien y el servicio al cliente es muy bueno.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Gracias por tu calificación de 5 estrellas. Estamos felices de que hayas encontrado que nuestra aplicación es fácil de usar, se actualiza rápido y el servicio al cliente es muy bueno. ¡Agradecemos tu apoyo!

5 / 5 Share

July 24, 2023

amazing customer service, had slight positioning issue with our theme and support made sure this was fixes asap. thank you.

Using app

5 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you very much for your 5-star rating! We are delighted that you had an amazing customer service experience, even with a slight positioning issue. Our support team was quick to make sure this was sorted and we appreciate your kind words!

5 / 5 Share

July 18, 2023

Easy to use and very customisable. Better than the inbuilt Shopify labels and badges.I like that the colours and styles can be customised.

Using app

21 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your five-star rating! We are so glad you enjoy using our labels and badges and that you appreciate the ease of use and customizability. We really appreciate your feedback and are so happy that you were able to customize colors and styles. Thank you for your kind review!