Shopify Product Network

Thank you for this feedback. You're right that the app works differently than you expected. Product Network recommendations are relevant to the collection or search query and are dynamic so you won't see a fixed catalog. We understand this isn't the level of control every merchant needs. If you prefer to handpick exactly which brands and products show on your store, Shopify Collective is built for that use case. We appreciate you trying Product Network and sharing what didn't work for your business.

Thank you for raising this. We understand the multiple-merchant experience can be confusing for customers. A few clarifications that might help: "Sold by" badges now appear on product pages, and customers receive separate order confirmations from each brand. You can see which merchant fulfilled each order in your order details to help route customer service inquiries. We're continuously working to improve the checkout experience. Recommendations AI-powered and will change depending on the placement and search query. We encourage you to exclude competitors and otherwise the algorithm will source the best products for the customer in the moment.

Thank you for this feedback. You're correct that collection-level control isn't available yet, but we hear you, this would be valuable. In the meantime, you can choose which placement types to use (collection pages, product pages, thank you page, order status page). If collection pages aren't working for your store layout, try disabling that placement and using one of the other placements such as, search, email, post-purchase placements instead. We appreciate you sharing what would make this more useful.

Thank you for this feedback. We'd like to understand what's causing confusion so we can help. Are customers unclear about the multi-merchant checkout experience, or is your team having trouble managing the orders? A few things that might help: "Sold by" badges now appear on product pages to show when products come from other merchants, and you can see which merchant fulfilled each order in your order details to help route customer questions. If you're open to sharing more details about what's confusing, please reach out through the app's support channel. We want to make this work better for both you and your customers.

Thank you for sharing this, and we're sorry the app didn't work as expected. The issues you described, products not adding to cart and brands disappearing, shouldn't happen, and we'd like to investigate. If you're open to it, please reach out through the app's support channel so we can look into what went wrong. If you're looking for a more curated approach where you control which brands appear, Shopify Collective might be a better fit for your store.

Thank you for the detailed feedback. You're right that the on-site placement on collection pages may not work for every store. A few updates since you tried the app: shoppers now stay on your site for the entire experience, and you can control where recommendations appear by choosing the placements that work best for your store. We'd suggest trying the thank you page or order status page placements instead, these keep your collection pages focused on your own products while still offering personalized recommendations after checkout. We're also working on more placement options, so stay tuned.

Thank you for this feedback. Swimwear showing up in a Vitamin C search shouldn't happen—our search recommendations are designed to only show products related to the search query itself. This sounds like something went wrong. We'd like to investigate what caused this. If you're still experiencing this issue, please reach out through the app's support channel with details about when you saw this, and we'll look into it. We appreciate you reporting this.

Thanks for flagging this, and sorry you had to deal with that. We've identified the source of the issue and made some changes to prevent this from happening. So, going forward you shouldn't experience this problem again should you decide to give the Product Network another try.

Thank you for this feedback. We understand that excluding dozens of categories one by one can be frustrating. The app is designed to show relevant recommendations to each shopper rather than a fixed catalog, which is why it uses an exclusion model. If you're looking to curate a specific set of brands for your store, Shopify Collective lets you handpick exactly which brands to feature. We hear your feedback on the exclusion workflow and will pass it along to the team.

Thank you for this feedback. Let me clarify how the app works, as it might help address your concern. On collection pages, the AI only recommends products similar to what you're already selling in that collection, so if you sell pet products, you shouldn't be seeing random unrelated categories. You can click the preview button in the app to see what recommendations could actually appear before going live. The wider product assortment only shows up on post-purchase placements (thank you page and order status page), where the goal is to help customers discover what to buy next after they complete their order. If you're seeing unrelated categories on your collection pages, something isn't working as intended. We'd recommend checking the preview first, and if it's still showing products that don't fit your pet store, please reach out through the app's support channel so we can investigate. We appreciate you sharing this experience.