Flight Sim Stuff review for OPTIS Product Options, Variant
Feb. 27, 2026
I have a low volume store and had one add on total I wanted. I chose this app (two years ago roughly) because it offered a few add ons for free, this was a perfect match for me, gave me the add on I wanted and was no charge since I have a low volume store. The add on worked fine this entire time, I was happy with it. I went to adjust the price of the add on today and found it would not allow me to change any settings at all in the app, I chatted with customer service and they said they changed it and now the only way to edit settings is to select a pay plan. When I signed up it said free forever with certain features, which I am still within. I understand they have grown and now want to charge people for certain things but this should only effect new users/installs, not current users in my opinion. You made claims up front and then just pull the rug out from under you. Support tries to claim all the features I had are still available for free but you can't change anything, everything is grayed out and says you have to have a paid plan in order to edit them. This is a bait n switch imo.
Thank you for taking the time to share your experience and for being with us for nearly two years - we truly appreciate your long-term support as one of our early users. As the app has grown, we’ve transitioned to a paid model to maintain development resources and continue improving the product in line with Shopify’s evolving platform. For early users, we do provide a special discounted offer, and importantly, all of your existing setup remains fully intact when moving to a plan - nothing you’ve configured will be lost. We completely understand your concerns and have reached out to you directly to better understand your situation and discuss this further. We truly value your support and hope to find a solution together.
Personalize product options variant option w/ text box, add on