All reviews

Rating Breakdown

  • 5
    96% (2,027 ratings)
  • 4
    2% (35 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (11 ratings)

Reviews with Text

  • 88% (1,820)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 28, 2026

Works well for what I need and any time I've had an issue, support has been super helpful and quick with a fix.

Using app

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Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We’re really glad the app is working well for your needs. Our team always aims to provide quick and helpful support, so it means a lot to hear that from you. If you ever need anything else, feel free to reach out anytime! 😊

5 / 5 Share

April 28, 2026

Easy to set up and good support, love it!

Store

Budizzz

Using app

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Total reviews

4

Average rating

4.3

Developer Reply

Thank you so much for your kind feedback! We’re really glad to hear you found the app easy to set up and that our support has been helpful. If you ever need anything, don’t hesitate to reach out - we’re always here to help! 😊

5 / 5 Share

April 28, 2026

Excellent app and great support

Using app

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Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We’re really happy to hear that you’re enjoying the app and had a great experience with our support team. Providing a smooth experience and being there when you need help is always our top priority. If you ever have any questions or need further assistance, don’t hesitate to reach out - we’re always here to help. 😍

5 / 5 Share

April 28, 2026

Good app and best customer service. Works with new Shopify themes too.

Using app

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Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your kind feedback! We’re really glad to hear the app is working well for you and integrates smoothly with the latest Shopify themes. Our team always strives to provide the best support possible, so it means a lot to hear that from you. If you ever need any assistance, feel free to reach out - we’re always happy to help! 😊

5 / 5 Share

April 27, 2026

OPTIS was the best option to add embroidery options. Some things customer service helped customize. The Advanced plan is worth it. Shout out to Ruki and Christine for their amazing help!

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your thoughtful review! We’re really glad OPTIS was the right fit for adding your embroidery options and that our team could help with the customizations you needed. It’s great to hear that you’re finding value in the Advanced plan as well. I’ll be sure to pass your kind words along to Ruki and Christine - they’ll really appreciate it! If you ever need anything else, don’t hesitate to reach out, we’re always here to help 😊

5 / 5 Share

April 27, 2026

Great app, but even better support. They really listen and help you when needed. Very much recommended!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We’re really glad to hear you’re enjoying the app and that our support has made a difference for you. Listening to our users and helping when it matters most is always our top priority, so your feedback truly means a lot to us. We really appreciate your recommendation! If you ever need anything, feel free to reach out, we’re always here to help 😊

5 / 5 Share

April 26, 2026

Customer assistance is fast and attentive. So far I love the free version.

Store

VIA LUX

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind feedback! We’re really glad to hear that you’re enjoying the app and finding our support fast and attentive. It’s great to know the free version is working well for you so far. If you ever need any help or decide to explore more features, feel free to reach out, we’re always here to assist 😊

5 / 5 Share

April 26, 2026

I have had an amazing, smooth, easy, experience with the app with the help of Cassie. I have tried a few product option & variant app and do have some issue which never seems to solve however, after deciding to try OPTIS I was pleased with the app. Customer service is beyond great and response is so quick. Cassie was there to answer all my questions and she was able to help me with everything that I need. Cassie was professional, helpful, kind and simple amazing as nothing was too much for her to do for me. Thank you Cassie

Using app

About 20 hours

Total reviews

9

Average rating

5.0

Developer Reply

Thank you so much for your thoughtful and detailed review! We’re truly glad to hear that your experience with the app has been smooth and easy, especially after trying other solutions before. It means a lot to know that our support made a difference. Cassie will be absolutely delighted to hear your kind words - I’ll make sure to pass this along to her. She always goes above and beyond, and your feedback really reflects that. If you ever need anything else, please don’t hesitate to reach out, we’re always here to support you. Thank you again for choosing OPTIS! 😊

5 / 5 Share

April 25, 2026

very helpful and fast service with recommendations to improve my shop

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind feedback! We’re really glad to hear that you found our support helpful and fast, and that our recommendations added value to your store. We’re always here to help you improve and get the most out of your setup. If you ever need anything else, feel free to reach out anytime 😊

5 / 5 Share

April 25, 2026

I stand behind OPTIS 100%. I have been using them for myself and my website clients for a long time. Their customer service and prompt responses to requests and questions are A1. 10 out of 10, highly recommend.

Using app

12 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your incredible support! We truly appreciate you trusting OPTIS not only for your own store but also for your clients over such a long time. It means a lot to hear that our customer service and response time have met your expectations. Your recommendation really motivates our team to keep improving and delivering the best experience possible. If you ever need anything, we’re always here to support you. Thanks again for standing behind OPTIS! 😊

5 / 5 Share

April 25, 2026

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-star rating! ⭐️ We truly appreciate your support. If you ever need any help or have feedback to share, feel free to reach out - we’re always here for you 😊

5 / 5 Share

April 24, 2026

Brand new to shopify and added this option to add customization for my embroidery business. Installed the options no problem, even with 0 experience in this platform. BUTTTT I couldn't figure out the coding to get it to show up on the customer's email confirmation and the packing slips. Used the messaging app to help, and it was done by OPTIS in minutes! Couldn't be happier!

Using app

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Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for sharing your experience! We’re really glad to hear that getting started with the app was smooth even without prior Shopify experience. 🥰 We understand that some parts like showing options in email confirmations and packing slips can be tricky, so we’re happy our team could jump in and get it sorted quickly for you. Your feedback truly means a lot to us, and we’re so glad you’re happy with the result. If you ever need anything else, don’t hesitate to reach out - we’re always here to help 😊

5 / 5 Share

April 24, 2026

Excellent response time.

Using app

About 23 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your feedback! We’re really glad to hear you’re happy with our response time. Providing quick and reliable support is something we always strive for. If you ever need any assistance, don’t hesitate to reach out - we’re always here to help 😊

5 / 5 Share

April 23, 2026

Absolutely made my life easier when I needed to add variants for my craft kits. The service is outstanding as well!

Store

Romaqo

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We’re really glad to hear that the app has made it easier for you to manage variants for your craft kits. It’s also great to know you’re happy with our support - providing a smooth experience and being there when you need help is always our top priority. If you ever need anything else, feel free to reach out, we’re always here to help 😊

5 / 5 Share

April 23, 2026

As a newbie to Shopify and OPTIS Product options, Cassie was amazing in helping me add product options to our store, and for making some design tweaks to help match the option boxes to the website theme. The chat option connect you to a real person too, so makes it so much easier to communicate. Thanks!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your thoughtful review! We’re really glad to hear that your experience getting started with OPTIS has been a smooth one. It’s great to know that Cassie was able to help you set up your product options and fine-tune the design to better match your store’s theme. I’ll be sure to pass along your kind words to her she’ll really appreciate it! We’re also happy to hear that the live chat support made things easier for you. If you ever need anything else, don’t hesitate to reach out, we’re always here to help 😊

5 / 5 Share

April 22, 2026

Thank you VERY MUCH

Using app

About 17 hours

Total reviews

1

Average rating

5.0

Developer Reply

We truly appreciate your support and kind words. If you ever need anything, don’t hesitate to reach out - we’re always here to help 😊

5 / 5 Share

April 21, 2026

Very very helpful! Great app with great service

Using app

18 minutes

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We’re really glad to hear you find the app helpful and are happy with the service. We’re always here to support you - feel free to reach out anytime if you need anything 😊

5 / 5 Share

April 21, 2026

Great App as far as I can see. And very good support!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind feedback! We’re really glad to hear that the app is working well for you so far and that you’ve had a great experience with our support. We’re always here if you need any help as you continue using the app - don’t hesitate to reach out anytime 😊

5 / 5 Share

April 20, 2026

Works great with great customer care.

Using app

18 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind feedback! We’re really glad to hear the app is working great for you and that you’re happy with our customer care. We truly appreciate your support, feel free to reach out anytime if you need any assistance 😊

5 / 5 Share

April 20, 2026

Christine from OPTIS was honestly unreal to deal with. I jumped on support because my add to cart wasn’t working and it felt like the app and Shopify weren’t talking to each other at all. She responded straight away, super friendly, and didn’t muck around. She jumped into the store, identified the issue quickly, and had their dev fix it on the spot. On top of that, she helped clean up a few things like duplicate fields, button styling, and even walked me through setting up options properly for group bookings. Nothing felt too hard and she just kept working through everything until it was sorted. Proper legend, made the whole process easy and stress free.

Using app

3 months

Total reviews

1

Average rating

5.0