OPTIS Product Options, Variant
Personalize product options variant option w/ text box, add on
Rating
4.9
feedback
2,070
chart
#102
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April 7, 2026
I really wanted this to work smoothly, but my experience has been quite frustrating. I built a custom solution myself because managing preorders through the app was very time-consuming. For every product variant, I had to manually set things up just to show “preorder” when stock hits zero. If you have a large catalog, this becomes extremely difficult to manage. A simple automation — like automatically switching to “preorder” when variant quantity is 0 — would solve everything, but unfortunately, that functionality is still missing. I even upgraded to the platinum plan expecting better support or features, but nothing really changed. Another issue is with the “Buy with Shop” button. Instead of directing users to a sign-in page first, it sends them straight to checkout, which disrupts the normal customer flow and creates confusion. In the end, I had to fix everything on my own. I appreciate the idea behind the app, but it still lacks some basic, essential automation features that would make it truly useful for store owners handling multiple products.
Hi Annam Ahmad, First, regarding the preorder functionality: we completely understand your expectation for automatic switching when inventory reaches zero. However, this type of workflow falls under a more specialized preorder system. As mentioned in our previous conversations, our app focuses on product options and customization, and while we can help adjust the display (e.g., showing preorder on Add to cart button), full preorder automation typically requires a dedicated preorder app. We did our best to support and provide possible workarounds, but we understand it didn’t fully meet your needs. Regarding the “Buy with Shop” button, we didn’t receive any report about this issue during your usage. In most cases, our app follows Shopify’s default checkout flow and does not override or alter the behavior of accelerated checkout buttons like “Buy with Shop.” Had we known earlier, we would have been more than happy to investigate and assist further. We’re sorry that the app couldn’t fully deliver the experience you were expecting. That said, we’re glad we were able to provide a solution and compensation during the process. Your feedback is valuable to us, and we’ll continue improving the app to better support merchants with more advanced needs in the future. Best regards, OPTIS team
Jan. 31, 2026
The application generally fulfills its intended purpose, however it keeps producing recurring errors, and we usually become aware of these issues only through customer feedback. For example, a customer believes they have successfully placed an order, but the system does not actually add it. Issues like this can happen every month. I’m sorry, but due to the most recent problem, I experienced both financial loss and customer loss. We should not have to constantly monitor your application to ensure it is functioning correctly.
Thank you for sharing your experience. Shopify themes can vary significantly, and conflicts are sometimes unavoidable. That said, once an issue is identified and acknowledged, our team works to fix it as quickly as possible. The recent issue on your store has been addressed, and everything should now be working smoothly. We’re continuing to improve stability to minimize similar cases going forward, and we truly appreciate your patience and feedback. Best regards,