Sevilla Smith review for SC Product Options
Dec. 3, 2023
HORRIBLE. After using Bold Product Options for years it was bought by Shop Circle. From the beginning, it was impossible to get them to answer emails and get customer support. Literally weeks of no answer to multiple requests. then I changed themes on Shopify to common Dawn theme. The liquid disappeared from the order reports despite being in the front end. easy enough I thought, just request they add the liquid. They said I need to upgrade to V2, so I did. Then the shopify orders report shows a million codes and snippets...they say nothing can be done with that. Then the formatting of options got all weird. Then all my conditional logic disappeared. Then dropdowns show auto select. Then pricing color fonts just randomly changed colors. Then dropdown box sizes were running across all the page. etc etc. ALL OF THIS WAS HAPPENING RANDOMLY....THE SITE WOULD APPEAR FINE THEN THESE WOULD HAPPEN. SINCE THEN I HAVE HAD TO THROW AWAY 5 THEMES BECAUSE OF BAD FORMATTING AND NOW THE SITE RUNS 5 POINTS SLOWER. EVERY TIME I HAD SOMEONE FROM THEM TOUCH MY SITE IT WAS A DISASTER. STAY AWAY.
We're truly sorry for the issues and frustration you've experienced with Bold Product Options and Shop Circle. It seems like there have been quite a few problems which have negatively impacted your site and for this, we extend our sincere apologies. We understand every bit of your concern – the smooth operation of your site is our priority too. It’s concerning to hear about the lack of timely response to your emails and customer support requests. There seems to have been a handful of technical issues, which, we wholeheartedly agree, is far from meeting the quality of service we strive to provide. We definitely want to rectify this for you. We will have our support team reach out to you to address and resolve each of these issues collectively. We’re committed to ensure you get a better experience moving forward. Please remember, your feedback is crucial to us, it helps us identify, and improve on, areas where we're falling behind. We’re grateful for your candid review and are eager to turn your experience around. With respect, Shop Circle Team
