SC Product Options
The reviews are overwhelmingly positive, with many merchants praising the app’s flexibility, ease of use, and strong customization capabilities for product options and build-to-order products. A major recurring strength is customer support: reviewers repeatedly mention fast response times, knowledgeable agents, and helpful troubleshooting from specific team members who often resolve issues quickly, explain settings clearly, and even assist with custom CSS or theme integration. Many users also note that the app works well over long periods, continues to improve, and is especially valuable for stores that need advanced product configuration beyond standard variants. The negative feedback is concentrated around a smaller number of serious concerns. Some reviewers report billing problems, including charges after uninstalling and difficulty canceling plans, which led to accusations of scams. Others mention app instability, slow loading, crashes, and support delays or inconsistent communication. A few users also criticize recent updates for breaking existing setups, making option management harder, or causing compatibility issues with themes, Shopify Bundles, or large inventories. Overall, the app is seen as powerful and well-supported, but a minority of reviews raise important concerns about reliability, update quality, and billing/support transparency.
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A great app that’s easy to use, offers plenty of customization options, and provides excellent customer support! Whenever there’s an issue, the team is quick to resolve it. Highly recommend!
Thank you for your fantastic review! We're thrilled to hear that you find our app easy to use and appreciate the customization options. It’s wonderful to know that our customer support team has been able to assist you quickly when needed. Your recommendation means a lot to us! If you have any more feedback or suggestions, feel free to share it. Best, The Shop Circle Team
fantastic customer service, Adis was very helpful, would recommend
Thank you for your kind words! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with our customer service. Adis and the team are always here to help, and it’s wonderful to know that they made a positive impact. Your recommendation means a lot to us! Best regards, The Shop Circle Team
App works well to give our customers various unusual product options. Had an issue with how the options were appearing (due to a conflict with our theme) and the team fixed quickly with minimal fuss. Recommended if you want to add product options to your site!
Thank you for your wonderful feedback! We’re thrilled to hear that the app is meeting your needs by providing various product options for your customers. It’s great to know that our team was able to resolve the issue quickly and efficiently for you. Your recommendation means a lot to us, and we appreciate your support! If you ever have more feedback or need assistance, feel free to reach out. Best, The Shop Circle Team
Thank you for your fantastic 5-star rating! We're thrilled to hear you’re enjoying our app. Your support means a lot to us. If you have any feedback or suggestions in the future, feel free to share. Best, The Shop Circle Team
Prompt and professional, able to solve issues.
Thank you for your wonderful review! We’re glad to hear that you found our team prompt and professional in resolving your issues. Your positive feedback motivates us to keep providing excellent support. If you ever need further assistance or have suggestions, don’t hesitate to reach out. We appreciate your support! Best regards, The Shop Circle Team
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