SC Product Options

Horrible App, Plus I am hoping I do not get Scammed out of the 14.99. Thanks for not having any option in the app to cancel plan. Very Unhelpful.

scammers got me billed for 14.99 dollars i just installed and uninstalled their app! Loosers

Terrible support and very complex unnecessary steps to change options once set up

APP IS CONSISTENTLY CRASHING. RESPONSE ARE VERY SLOW. IT DOES AFFECT SALES NEGATIVELY AND TODAY AS I WRITE THIS REVIEW, I GOT LOST IN THE JUNGLE BECAUSE THEIR APP IS NOT LOADING AT ALL AND NO ONE IS RESPONDING TO EMAILS, CHATS, AND ALL THE COMMUNICATION CHANNELS THAT THEY HAVE.

I contacted support several times to reproduce a very simple feature. At first, they confirmed it was possible with the Premium plan, and even said they could set it up for me directly. I agreed, gave them access to my store, and waited several days. Result: nothing was done. Each time, a new agent took over the conversation without reading the previous messages, and I had to explain everything again from the beginning. After hours of chat and multiple promises (“it’s in progress,” “our developer is handling it,” “you’ll be notified within 1–2 days”), they finally told me that it wasn’t possible with the current app and that they were no longer accepting custom development requests. In summary: The team made me waste a lot of time with contradictory information. No solution was ever implemented, even though my request was crystal clear. The app is very slow to load (over 10 seconds per page). The support team makes promises they don’t keep. I strongly advise against this app until it becomes more stable and the support team acts more professionally.

Multiple issues with the recent updates. I had about 200 dynamic filters set up that worked fine for years. After doing a shop sync since the update, a bunch of options that were not supposed to be on items were. So I had 100s of product listings with multiple option sets showing that were not supposed to be on them. I had to go through every single option set and update the dynamic filter. I spent HOURS going through and fixing options that I never had any problems with before they did a bunch of app updates.

Worst app I've used so far, which is very unfortunate for an app that costs $39.99 per month. NOTHING just works, every single minor change I wanted I had to contact support. Then it would get escalated and take up to 48hrs to make the small changes. Also not a lot of options for customization available. You cant change a lot of sizes colors or anything really. Conditions can't be easily added to other sets, super time consuming.

Any time you try and make any change, be prepared for it to mess with another random part of the options you've set up. I try and do anything simple and something goes wrong, and then customer service are sure to explain to you the stuff you've already tried and not address the problems. Ever.

Just install this app because our store have product over +100 variants. The code installation process is very complicated and the support team help us to do so. However, I've been waiting for 3 days and it's still not installed, been chatting with support, and emailing different people and they kept me waiting for long time. At this point, I'll need to look for a different app because they cannot install the app on my theme.

Used to be a good plugin until today. My product option on my website suddenly not working. It was all ok all the while and we have zero clue what happened. I didn't notice this app was no longer under Bold until this happened. My team and I were trying to contact their support via email, chat, and any way we could. They greet you but when asking about our problem, they do not reply at all. My site relies heavily on this app and they are highly unprofessional when dealing with customers. This is not a free plugin so I do expect someone can help me solve the problem not creating a headache for me. Not recommend for anyone.

HORRIBLE. After using Bold Product Options for years it was bought by Shop Circle. From the beginning, it was impossible to get them to answer emails and get customer support. Literally weeks of no answer to multiple requests. then I changed themes on Shopify to common Dawn theme. The liquid disappeared from the order reports despite being in the front end. easy enough I thought, just request they add the liquid. They said I need to upgrade to V2, so I did. Then the shopify orders report shows a million codes and snippets...they say nothing can be done with that. Then the formatting of options got all weird. Then all my conditional logic disappeared. Then dropdowns show auto select. Then pricing color fonts just randomly changed colors. Then dropdown box sizes were running across all the page. etc etc. ALL OF THIS WAS HAPPENING RANDOMLY....THE SITE WOULD APPEAR FINE THEN THESE WOULD HAPPEN. SINCE THEN I HAVE HAD TO THROW AWAY 5 THEMES BECAUSE OF BAD FORMATTING AND NOW THE SITE RUNS 5 POINTS SLOWER. EVERY TIME I HAD SOMEONE FROM THEM TOUCH MY SITE IT WAS A DISASTER. STAY AWAY.

For $50 a month...this app should be 100%. I've had nothing but trouble with this app, and the way you have to set it up is so painful...that you end up being stuck with it for a LONG time before you invest the time to switch to something else. Every time I make a product update...I have to contact support and they have to manually fix it. And I know what I'm doing, I'm quite tech savvy. This app is buggy. Their customer service team is fantastic, I'd give 5 stars for that aspect...they try their best to help you and are quick...but they can only help with so much when the app itself has consistent system errors.

DONT USE THIS APP

It randomly gives products away for free. A few weeks ago we were looking at some orders and noticed that Bold was not adding the up-charges to the order. It added the parts to the order fine and we fulfilled them but the customer was getting them for 0$. Since we have found over $5000 in free items Bold gave away. Customer service has been less than helpful. Downright idgaf attitude to trying to fix it. look at other apps.

Unfortunately, I now have to get something off my chest. The app actually always worked perfectly! After a new theme update, the live theme was duplicated. In the backup, an attempt was now made to reinstall the app with the automatic installation. I was informed that the automatic installation did not work. In addition, the formatting of the Live Theme was completely destroyed. The backup theme was explicitly selected, but the live theme was also attacked. The support does not consider it necessary to fix this error, instead you are only put off that it will take a little more time. Who will pay for the damage caused by your mistake?

Disaster. I have been a Product Options customer for 10 years. I started noticing a few options not being charged to customers recently and reached out to support. They informed me I need to install Version 2. After horrific communication that takes days for each message, they deployed something that completely torpedoed my entire site and it doesn't even seem like we can undo it. It appears like "Shop Circle" purchased this app from BOLD but kept the name. I am currently losing thousands in revenue a day with an unknown impact on long-term sales and no real resolution in sight that doesn't likely involve 50+ hours of work on my end.

We get calls and chats weekly about the product options not showing up for our customers. Contacted them with screenshot (specific browsers), but they said that their team didn't see it, so couldn't help. I find it hard to believe we are the only company seeing this issue. And I wonder how many customers actually don't contact us about the issue and just give up. I will have to look for another provide such as Hulk Product Options.

There is always an issue with this app, 80% of the time the app is working ! But when it's done it's always hard to fix, indeed you definitly cannot count on the support. They answered in a week or when you already stop using the app ! I am not recommend it !

We have used it for several years now， it works well. But all my Options set is waiting to be re-synced for 2 weeks， and it doesn't show on my product page.No customer service， no one to help me， I e-mailed and use the live chat， and no real people respond to me， and I am so frustrated.

I have installed and uninstalled this app many times, I waited a week for a call with a customer service representative and the call dropped. It is still running on the 1.0 version and will not update. I am being charged each uninstall and re-install. If the app were to update to the newest version, I may be able to use it properly.