SC Product Options

Laufend Server Probleme , lädt und lädt und bleibt dann hängen, lief früher viel flüssiger. habe schon viele stunden arbeit investiert, die dann umsonst waren weil die app nichts übernommen hat bzw. Probleme hatte.

Good app, but the Help Center website is badly structured. They make many other apps besides this one, and the worst part is that the support information for all of them is in the same reference page. Every time you want to get documentation for this app, you have to check if the search result is about this app out of 40+ apps. While this is a good app, this stress is tremendous and wastes a lot of time. At the very least, there should be a filtering feature on the support page. Again, this is very disappointing because this app itself is a good app.

Would have been a good product, but be warned that it is NOT compatible with shipstation. If you are using a third party shipping software, this app will not work for you. We learned that the hard way and they do not mention it anywhere in the software.

Too pricy compare to its competitors. I wish they could work on the price to bring to to a more reasonable level.

Can't apply options modularly; have to make a whole new set for an item if it has just one tiny difference. If you have a large catalogue with variations expect to be reinventing the wheel over... and over... and over. Changes made in app can take 30 minutes to appear on the site, or not appear ever and require developer intervention (this is a showstopping problem! Especially combined with...) Conditional logic stops working on random widgets of random products and need to be caught, unset/reset in app, typically when a customer takes the time to notify us that something isn't working right. Setting up conditional logic requires visiting two separate places in the app, which is slow and tedious. Ridiculous design choice really. Why two stars? We came from Infinite options, and this was a huge step up from that. We used this and dealt with its shortcomings for over a year. For those weighing options, give W3 Product Options a shot. The staff replied to us within minutes while they were open, with a well thought-out response, and a comprehensive fix from the get-go. Since getting everything situated just right we've had absolutely zero snags that weren't us setting something wrong (redoing the logic on our site was a >24 hour effort, we were exhausted). Their backend is better designed, widgets more functional, whole system works faster. They allow options to be assigned to products a la carte, which has netted us insane gains on upsell efforts, enough to pay for their monthly subscription ,multiple times over, daily.

I deleted the app and files still lingering causing my website to slow down. I tried to delete them now its causing me liquid error

I have been working with them for around 3.5 to 3.75 years now. The support was very helpful until recently. We have been asking them for 4 weeks to fix two bugs that are occurring in our store and are caused by their app. They kept insisting that other apps were to blame for the bugs, claiming they affect their app's functionality. I repeatedly asked them if they were sure and tried to convince them that the other apps were not the reason for the bugs, which made me increasingly frustrated. After two weeks of constant back-and-forth, I was so angry that I even created another theme without using the apps just to demonstrate that the bugs were indeed caused by their app. This alone took me hours to show them the truth. After numerous email exchanges, they finally acknowledged that one of the two bugs was caused by their app and fixed it. However, the second bug remains unresolved to this day, and we have been in contact for over a month now. I sent them multiple orders where the bugs occurred, but I feel like they still don't fully understand the second issue. They now ask me to check a theme where they claim to have fixed the second bug, but this theme has been active for a week, and today they finally realized that the bug is still happening, despite me telling them about it for a whole week and sending them around five emails. I provided them with many examples where the bugs still persist. To be more specific about the second bug, pricing is incorrect, leading customers to pay less than they should. This situation is causing significant losses for us, close to four figures in €, considering the time and effort we've invested. Moreover, we've experienced cancellations because customers were not willing to pay the additional amount later. It's also unprofessional to ask customers for more money after they have already placed their order. Despite previously positive experiences with the app, I can only give them two stars. I have given them many chances and have been patient for four weeks, sending them a total of 26 emails. I am not one to leave bad reviews, but this entire experience has been truly horrifying.

I've paid and upgraded to premium, however, my options remain at the basic level and I cannot set up swatches. Very frustrating...

This app did a nice job of adding options but it has slowed down my site loading considerably. When I run a Google Page Speed test, this is the biggest culprit as far as slowing my page down. Page speed is one of the biggest factors in getting to the top of Google search rankings so this is an issue.

Does the job - but it's SUPER half-baked. You'll get what you want out of it, but you'll be pulling teeth to do so; and then once you set things up - it's interface is god awful and you'll be confused on what you set up in the first place! But alas - It works well enough, and it's the only option. God damnit.

Be warned, this app promises to be all that. You really require an additional $500-$700 of capital available to spend with the 3rd party developer to make this app truly shine. The folks at Bold say they know how to tweak it but everything costs money with them.

This app is so frustrating. We've had nothing but issues. I would not recommend this.

UPDATE____ For one more time i send an email and they dont reach back to me. I have issues and i cant work with them if they dont have good support. I think it's a good app. I had tried a couple of other Options apps but this is the only one that has the flexibility that I need. The only issue is the support i think, because i send them an email to install for me and they did not reach back to me directly, as other apps do.

This App is currently broken. If your customers purchase using Internet explorer they will be able to add a bunch of options and not pay. Creating a customer service disaster.

Cons: - Apps is glitchy - the UI is a complete pain to use - Support doesn't seem know their own app and offers solutions that don't actual fix the problem - Basic features don't work properly Pros: - support gets back quickly (not accurately but quickly) - No other app does what this one is spouse to do. Downloaded it several days ago, still can't get it to the simple options. It is currently holding up my entire projects launch. Will update if this actually gets resolved to work properly.

Can't do much without paying for the full monthly price.

Product Options is nice. BUT.... do not think you can create an order for the customer or recreate a new order because the 7 days authorization has passed...(mainly custom product sites, but isn't the point of product options?) Shopify "Draft" order and Product Options do not play together... As this is point of product options (to get around the limitations of Shopify options (only 3 per product) on a product, and Shopify support answer is to "create a draft" order, but you can NOT leverage product options to capture data when using "Draft" orders.

Nice app from Bold, excellent service from Tamer! The monthly fee is like the same as shopify. Not possible to pay. thinking to uninstall.

I have had to seek support (on a number occasions) and I haven't found it very easy to get. At least half of the time I look, their online chat function is disabled (I thought it was a glitch but was told by an operator that they take it down when they get busy.....), I have called in and spoken with someone who said they would get back to me once they learn the answer (only they never called back), and I have written emails (mostly recently Wednesday of this week--it is now Saturday) and they take several days (they say 48 hours but in my experience its been longer) to respond. Edited Nov 25, 2015 -- they have helped me resolve the issue -- took from Oct 19 to Nov 25, but it was resolved. A notice on their website said the Black Friday rush had them scrambling. Overall I like the product enough to keep using it as it does more than the Shopify variants can. I increased the stars from 2 to 3. Edited Setp 27, 2019 -- its been buggy for a while. Finally with the integration of another feature it became untenable so reached out to Bold for a fix as the cart is not showing pricing and it isn't integrating with the new multi-currency option -- been waiting a week and still waiting for a reply (after multiple attempts to contact them). Been told someone will respond but they don't. I see there are several production option alternatives and at this point, figuring we may need to look there.