Potters Fire review for SC Product Options

Oct. 24, 2017

Over 95% of our business is made-to-order, with the customer driving one-of-kind designs based on their military service and accomplishments. Not only can they configure our pottery to display the unit(s) where they served, but they can order extensive personalization with our hand engraving services. We need to catch up to 7 lines of text, charge for each line, and allow for adding multiple logos on a beer or coffee mug. Bold's Product Options allows us to be create groups of options and logics which correspond to different types of military service in different military units. We only have to display those logos or insignia that are relevant to our customer. Additionally, the customer feels like they can design and build a precise celebration of their service. This has been a massive win for both Potter's Fire and our customers. With Bold's Product Options App we have been able to raise our average sale by more than 30%. Our conversion rate has increased by more than 80%, and customer satisfaction with the purchase process has soared. This App may not have the graphical WYSIWYG interface, but it performs, sells, and simplifies an otherwise complex buying process. In addition it has reduced the number of variants we use to create by more than 85%. More product comes to market more quickly and converts to revenue at a higher rate, what's wrong with that? Beyond the functionality, the APP is supported by a fine group of extremely responsive professionals. When I have a request, they respond quickly, efficiently, and send me email updates along the way. Their website sports a service request tracking system that helps you to keep track of issues, conversations with the technical staff, and the ultimate resolution. Plus, you can chat realtime with a technical support rep there too. This one's a keeper for us, Potter's Fire will continue to use, deploy, and stretch the capabilities of Product Options for some time to come... Cheers!