Crystal Dynamic Aquarium Mfg review for SC Product Options
Jan. 12, 2018
UPDATED: After leaving my review, I read a few written by less than satisfied customers. Some people are leaving 1-star ratings because they said the prices were not displaying correctly, etc. I don't know the exact cause of their particular errors, but I can tell you this is not a cause to give up. You have to realize that you are adding a third-party code to an already existing and functioning system. Depending on your theme, or the changes you've made to it, or the third-party apps you previously used, things may not always look quite right. And there may be clashes with code from other apps (in my case, I had a clash with an app that I had previously removed!). The point is, Bold support technicians are there to resolve all these issues and make tweaks in your code. Whether it was to change the order in which the options were displayed, or correct the errors with the displaying of the prices, they were always there and helped me get my shop exactly to where I want it to be. ORIGINAL REVIEW The customer support I received with Bold has been outstanding. I am not familiar with coding at all and was relying on the easy user interface to create product optimization options for my shop with Product Options by Bold. II had a lot of questions along the way -- each one was answered in a very prompt manner by the support staff. You can email them or request a phone call. I have done both, and both channels of communication worked great. This initial communication helped me get up and running. Further along, I noticed a few glitches in the way my prices were displaying. This was no fault of Bold -- rather a conflict in code segments between their app and an app I previously used (and uninstalled). The problem was not a typical one and had many scratching their heads. Bold support staff researched the problem for days and tweaked the code until they got it completely fixed and resolved. Many thanks to Cody and Lawrence and their teams. I feel completely safe knowing I won't be left hanging by the app developer. I have purchased another Bold app since, and highly recommend this company.
