Clement Design USA review for SC Product Options

Nov. 7, 2018

We had an issue with our store where our related products weren't showing. Since our theme was a generic one we had further customized, setting this up required extra code which I couldn't personally figure out. We reached out to Shopify "gurus" and they told us it was an issue with Bold Apps. It wasn't. We initially spoke with Ashley C through Bold web chat and she sent us over to Mona in your Tier 1 merchant success team. Mona is an absolute professional and took care of us very quickly, we were eventually sent to the tier two team where Kirtana took care of our issue fixing everything on the back end and leaving the updated theme in our editor. All we had to was set the theme to "live" and everything was perfect. We cannot thank your Bold team enough for the amazing product and customer service you provide, even though this wasn't an issue related directly to your product you all went above and beyond to provide a solution. Again, we cannot thank you all enough. A great business is shaped by its employees and management and you are all doing a fantastic job, we highly recommend using Bold Products for your Shopify store.