OpenROV review for SC Product Options

Dec. 12, 2018

This apps functionality seems to work fine and the support team is responsive at first but a deeper looks reveals inadequacies and imcompetance. TLDR--has cost me thousands of lost revenue and a big bad headache I didn't need but I've been trying to get admittedly a little more than basic functionality. For me 1 star seems about right for both execution and service. I do want to acknowledge that they genuinely seem like they want to help and are doing things...it's just a mess and I'd almost rather them not try so I can look for other options or hire someone to do it for me. Long version: The goal: Offer a single product with options that break out into separate already existing items in the cart (like a bundle!) Problem 1: Would update price but not sale price...seems like it should right? Not out of the box. Required a few back and forths but worked with team to fix. Problem 2: Would not update main page feature product to include options just like the product page. Seems like that should be a little more than basic because a few themes are available. Did require some more back and forth but eventually got it. New problem: Cart would not display pricing correctly. This is a bug. Was fixed. New problem: Now there's meta data and random lines in my cart and on the order in shopify. Does it export those random lines to shipstation...yep...no resolution yet because while I was working on this it broke entirely...[see below]... New problem: Broke my store. The cart did not update to correct pricing. No change caused this on my end that I am aware of...maybe it was maybe it wasn't...not going to outright blame Bold but the next part is really f-ed up. So I tried to fix by removing the item from the options. BIG PROBLEM: Now all my store items have the options. ALL of them. And they don't add to cart. Completely tanked my business for a day. They say it's a known bug but didn't warn me or anybody about it. NEXT BIG PROBLEM: Had to uninstall the app. Didn't fix that either. SERIOUSLY? The options were still showing up! So then after all that I am giving them another try. Why? Because I really really need this functionality and there aren't that I am aware other options. So...let's try again from a clean install shall we? Guess what? Yep problem 1 and problem 2 again. I asked specifically to address that so now I'm on email #65 to address something that could have been caught by reading on email #50. READING. It's like there are some robots working there designed specifically only doing one thing at a time and ignoring everything else. AND THEN ANOTHER BIG PROBLEM: Today some of my customers started emailing me that they couldn't check out. One of the people at Bold had been installing code on the live version of the site I think (though they claim otherwise) and I needed to revert back to an even older version of the store. I'm still writing back to them as we speak to explain what I need done...this has been one sick, gross, pitiful mess on both a technical and customer service level. UPDATE SEVERAL WEEKS LATER So it turns out that leaving a 1-star review got someone's attention and I started getting more timely and useful help. They were able to re-implement the App in my store and produce good results that achieved most of my goals. I'm upgrading the review to 3 stars as an acknowledgement of the effort and the effect of the final product. I'm leaving it there however because I believe in the review system and it was honestly really difficult to get this working and caused me so much stress and headache and loss of revenue.