Luxury Playstyle review for SC Product Options

June 21, 2019

Update 2019-06-21: Lowering from 2 stars to 1 star. Well, not only did they leave a lot of worthless code slowing down the pageload of my site (they offer in the reply below to log in and remove them if I want), but they have been spamming me since my 2-star review. (I'm just not that into you, guys...) Email #1 from them: "Please don't leave us." Email #2 from them: "Regarding your review..." Email #3 from them: "How are we doing?" ?? A support survey for the message they sent me about the review? Email #4 from them: "Sorry for the delay" ?? Leave me be, please! Then they replied to the review... and I got notified of that response. And.. then they called us about the review! In the call, they didn't address any of my concerns, nor seemed sympathetic. They basically indicated the product direction would never include customizing options based on a user's Shopify variant selection (maybe a new "app" they want to sell eventually so they don't want to enhance this one too much?) All in all-- I spent a lot of money, got negative value (huge waste of my time and some slowdowns) from their app, and then was pretty much harassed by them about leaving a 2-star review, with no desire to improve their product. Before giving up, I swear I went back to the app like 3-4 times over months to give it another try but I just couldn't make it work. Maybe if I sold t-shirts it'd be the bees knees... but anything more complex? Nah, shop around for another addon. Or if you're feeling lonely, leave them a low review and they'll want to talk to you plenty... ----- ORIGINAL REVIEW: They helped me set this up initially and it never worked very well even after. View never ended up showing the total price with options combined, even after they helped. Sounds like they thought they fixed it but it wasn't working in our browsers. Just was too much hassle to bother with them again and I hoped to get around to working with it. In addition, I really needed it to be aware of the selected variant (e.g. if the person chose variant 2, then the options should change conditionally for that item, including maybe adding a different variant to cart if they selected the option). To their credit they were fairly responsive, and told me they didn't support that use-case. But I've paid months of this and never used it because it's a pain to use and never showed up properly. They make money because they've been around for a while but it feels like they're just coasting with this app and not really trying to improve anything. If they gave me any impression they were looking to improve the app. Now I'm going to uninstall it but their uninstall process says "oh, we'll leave a bunch of junk in your liquid files but it should be harmless" rather than having a professional approach to install/uninstall. I recommend shopping really hard for an alternative options app before trying this one.