PetShopity review for SC Product Options

June 25, 2019

UPDATE: Bold Options and Bold Upsell are awesome for both ease of use, performance and customer support. We had tried several other apps prior to finding Bold Options. It gives us the customization and add ons we needed without breaking the bank. It's robust, which typically means that the user interface is difficult. That is not the case with Bold Options. And if you do have a question, the support documentation is great and a friendly person is just a chat away. We are using a pretty robust theme and there was a need for Bold Options to do the install for us. We had a couple of functions of the theme that needed extra love and support was there to give it in a timely manner. In addition, they showed us a couple of things we didn't know about the theme. Pretty awesome! We have engaged with support several times via chat, email and by phone. I really can't say one experience was better than the other because they all were stellar. Prompt, courteous service. A few specifics: 1. Custom Install. When asked how things were going after a couple of days (well within the window set of when install would be complete), my question was answered promptly and courteously. The install itself went smoothly. We then immediately updated to Premium and I reached out to Jade to make sure I had made the request correctly. The install was updated in less than an hour. Lots of love there. 2. Chat. I had an ongoing chat during one day while we were on our own learning curve. Rebecca - I don't think that's the right name - but she was awesome. Helped me get things set correctly. 3. Email. Email support has been great and prompt. I've engaged with Simranjit Singh, Jade, Mona Kundi and Nirav C (and I think one or two more). All have been great, responsive and clear in their communication. 4. Phone. Nirav deserves super kudos for working through our most recent support request having to do with customization of Quick Shop. This is an example of where there was a bit of user error on our part in that we didn't understand what wasn't showing up in our collections based on what was and was not in stock. He showed us the error of our ways, but in a supportive, non-shaming way. We really appreciated that! I find the negative reviews a bit of a head scratcher. There's an ample free trial so I'd say go for it and call on support if you run into anything that seems to not be working for you. ORIGINAL REVIEW: It's only been a few days, but I am blown away by both the app and the support. On install - props go to Jade. He was quick and responsive when we upgraded to premium. Nice, too! I had a support issue on day one with the price not changing based on product options. I'm quite confident user error on my part. Rony on the chat rocked and reached out to one of his peeps, Rick, and they had it fixed immediately. Try the app. Use support. You won't regret it!