woot & hammy review for SC Product Options
July 28, 2019
I normally really LOVE Bold Apps and I think they're a good company, but this app definitely has some issues that they can't seem to fix for me. In particular, the app seems to randomly apply the options to some products and not others, giving me and my customers a very inconsistent experience. When I try to contact Bold, they are "kind of" helpful, but the thing is, I get passed from one rep to another and often have to explain the problem over and over again. I also feel that the reps do not read my messages carefully, because sometimes they make suggestions for things that I've already tried doing, which makes me feel like I'm wasting my time. I'm STILL trying to get it to work properly, after having it for over a month and paying for the $20 subscription. It's been a frustrating experience, but I'm hoping that Bold will try to improve this product, because so far, I don't feel like it's "there" yet.
Thanks very much for taking the time to leave us a review; we're always happy to hear when support is able to solve any issues and answer any questions our merchants have! We can't wait to you use Product Options on your store to offer engraving and chain length customizations for your necklaces - by the way, I really love your animal jewelry and the Celtic designs! Don't hesitate to reach out if you have any other questions. :-)
