woot & hammy review for SC Product Options

July 23, 2024

2024 Update: I used to like this app when it was still run by a company called Bold Apps. Then, it seems they sold it to some company called Shop Circle and it's terrible now. I've installed a new theme and I had to get them to reinstall their app on it. It's been a nightmare - at first, it looks like everything is done, then you find out that there are things wrong all over the place and so you try to get them to fix it. They say they fixed it, then you find something else wrong somewhere else - OVER and OVER again. And it's not like one person is helping you - you get passed from one person to another, everyone doing a piece here, a piece there. I'm really upset and thinking about removing this app completely. So disappointing. --------------------------------- Previous review: I normally really LOVE Bold Apps and I think they're a good company, but this app definitely has some issues that they can't seem to fix for me. In particular, the app seems to randomly apply the options to some products and not others, giving me and my customers a very inconsistent experience. When I try to contact Bold, they are "kind of" helpful, but the thing is, I get passed from one rep to another and often have to explain the problem over and over again. I also feel that the reps do not read my messages carefully, because sometimes they make suggestions for things that I've already tried doing, which makes me feel like I'm wasting my time. I'm STILL trying to get it to work properly, after having it for over a month and paying for the $20 subscription. It's been a frustrating experience, but I'm hoping that Bold will try to improve this product, because so far, I don't feel like it's "there" yet.