Entropy review for SC Product Options

April 29, 2020

I never write negative reviews without doing everything in my power to resolve it with the company first. Unfortunately my experience with Bold Product Options has been one of the most horrendous customer service situations I have ever encountered. No-one replies... ever! This extends well before the COVID-19 situation as well. We had the app working perfectly on our website for a long time then it stopped working and they re-applied the settings but not as it was setup previously and now it is a mess. There is coded text appearing against some products and the options are appearing against all products when it should only be linked to certain tags. It is causing us no end of customer service issues and I have emailed Bold more times than I care to count but no-one ever replies. I am more than happy to revisit this review if someone can please help me ASAP to resolve the issues with your app that we are experiencing.