Brian N review for SC Product Options

July 20, 2020

Update** They got back to me very shortly after and escalated the issue. It got fixed within 5 hours. I know they were very inundated with a lot of requests, but they work fast and have a good escalation process. I also understand that different theme updates might cause javascript issues, so I'm thankful they were able to help out. Shout out to Mona and Rony for their help! ____________________________________________ Original: My store's bold commerce has been working improperly for the past 5 days. I pay $49 per month for this too :( Hoping we can get it resolved after this? My theme is a clean install of district theme and customers are breaking my upcharges ex. Double-check if you guys are having the same issue as I am while you're on the free trial. These guys are hard to get a hold of. Steps to break Bold Commerce Product Options (lol): 1. Add Item A (basic no add-ons) to Cart 2. Add Item B (most expensive options) to Cart 3. Remove Item A (basic no add-ons) 4. The cart page updates and displays the hidden Bold Options 5. Remove Bold Options "hidden options" to lower cart price, and the description stays the same as Item B (most expensive options) 6. Checkout Item B (most expensive options) but pay Item A price This has caused me to lose easily $30-$100 per order. Additionally, this leaves me looking like the bad guy to my customers because I cannot afford to just give them the difference or I have to cancel the order... overall an absolutely terrible customer experience. Proposed solution: I'm sure there's some sort of script you just copy and paste to the end of some liquid template file which hides the product options from the cart... perhaps that can be shared? Their tutorials/knowledge base is also not very helpful. It shows the solution but to problems that you don't know are you have because there are no "before" screenshots (even though they always ask for before screenshots lol). Their knowledge base also looks to have a ton of dislikes... take that for what you will. Happy to update my review if they're able to fix this issue, as I'm pretty sure there are other sellers having this issue. (again I'm using District theme... super standard). Change my mind?