Room Tonic review for SC Product Options

Sept. 2, 2020

Room Tonic uses BOLD Product Options for product variants on custom furniture pieces that we sell online. It is a very powerful app. As such, it is not a wizard-like app that will walk you through all of its capabilities. Apps like this require technical and customer service support teams as part of the subscription. Their support is absolutely top notch. We worked with one support engineer, Nirav C. who was absolutely spectacular. He was quick to respond. When we were anxious about setbacks and delivery timelines, Nirav got his team to work over the weekend to help us through a tight deliverable. The fixes and work done was clean and high quality. Nirav went above and beyond for us. Thank you, Nirav! You helped us out of a sticky situation that surfaced as a result of our own mistakes and poor planning. We very much appreciate your patience and understanding with us; and moreover, your willingness to help us out of a bad situation that we created for ourselves. Thank you again, Nirav and we thank BOLD Support Team also.