letmebefrankDESIGN review for SC Product Options
May 17, 2021
Challi or whatever their name was couldn't be bothered to review any information - instead of reviewing and proactively assisting - they just passed me back to the original person without even trying - nor was confident in their knowledge of the product. There is very little to no Feature Set examples - because they chose not to make them. I spent $20-$30 and a ton of time to recognize the flaws and lack of information and still have been asking for communication of which I have received - none I have been on chat, sent email and lastly am here - because where else can I go? So this is the only place maybe they will reach out and solve the communication issue
Thank you for your review. Sorry for the time you spent setting up our app without finding a solution. Your feedback has been passed to our content team, we'll be creating additional documentation for our Help Centre to help future merchants navigate setup more smoothly. Apologies for your experience with our support team. We've followed up with each individual member to improve the overall experience going forward.
