Sportzcrazymama review for SC Product Options

Nov. 22, 2016

Never, ever depend on this app. With the prices charged, I expect support at least during normal business hours. Often during these hours, telephone support is not available. When someone answers, they are personally incapable of helping . They tell you they will open a ticket. Days will go by. I've had a ticket open since Nov 7th. Today is Nov 22. I've had several responses to this ticket that apologized for them dropping the ball and it would be escalated to level 2 support and taken care of. I'm still here with an open ticket on Nov 22. Today I sat here with the chat window open waiting on my issue to be fixed. Finally when told it was resolved, i went to preview the issue the tech said was fixed. Nothing is fixed, still no options showing. Very poor service, very poor support. I will also say that I have had zero correspondence from this company for FIVE DAYS. FIVE DAYS OF AN OPEN TICKET - A TICKET OPEN SINCE NOV 7th that had supposedly been escalated to 'level 2' several times. If your business depends on customers being able to customize products, look elsewhere.