Sandystevenengravers review for SC Product Options

July 15, 2021

When Sandy Steven Engravers (www.SandyStevenEngravers.com) was building it's e-commerce store on the Shopify platform, it's sales funnel needed to add numerous engraving and customization options to the jewelry, accessories and gifts sold online. We had several requirements for a product page, which included numerous text fields, ability to upload images, text field limits, size variations, variants that add on additional charges etc. Another important requirement was not to visually overwhelm a prospective customer with numerous fields on a product page and to maintain a minimalist and clean page layout. These conflicting and complex requirements at first glance suggested having to hire a developer. However, we did not really want to do that, because that traps you from a business point of view, especially when you need to be nimble on the web. Shopify options alone, did not provide the functionality we required so we looked to the App-Store ... We inspected and looked at example sites for each and every product option app available. We did note that most people wanted simple to use, that is understandable, mainly because their customization requirements are comparatively less complex. However none met up to the functionality and customization features offered by the Product Options app from Bold Commerce. We noted several comments from other user reviews complaining about difficulty and confusion when trying to integrate this app, which again, is understandable. This app takes a bit of careful thinking, pre-visualization of process, and understanding, especially if you want to handle complex options for a single SKU. However, once you set up a few, it becomes pretty easy. We did have a few issues at the beginning - actually, they were more like growing pains, and like those who have complained in other reviews got a little frustrated, but customer support was rock-solid from Bold Commerce. They want to keep you as a customer, and we had several of their agents look into whatever issues we had in setting up ... and we did it all via email. You can't ask for more from customer service than solving your problem. Sandy Steven Engravers has utilized the Product Options app for over a year since launching our website, and it has been an invaluable add-on for our website and has made customizing engravable fine jewelry and gifts simple to do online by customers. We give this app our highest recommendation. Update - July 15, 2021: In 2021 we needed to upgrade to V.02 of Bold Product Options, following a theme upgrade to our Shopify store. We were facing multiple technical issues which were there on one day and when you check back the next it's not - you guys know what I mean right? Well despite all these confusion and frustrating technical glitches Bold was again "Superb". Grant was our "main man" - not only did he begin by looking into the existing problems, identified the issues, and sorted them all out before beginning the upgrade. He went out of his way to explain, differences that our store would experience and provided guidance to ensure that our existing options were structured correctly so that they would upgrade to V02 without any issues. And it worked! The most notable experience was that we had reassuring hands-on technical assistance every step of the way, and the Grant took time to provide in-depth answers to our many questions during the process. This is a rare service to find in the industry, especially if you have limited coding knowledge. Our sincere thanks to Grant and our highest recommendation once again (now 5 years running) to the Bold Product Options App.